Lion Air (JT)
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Passengers are allowed to carry luggage only 1 (one) piece with a maximum weight of 7 (seven) kg, and maximum dimension of 40cm x 30cm x 20cm and a bag of personal items for use during the trip is allowed as hand baggage. A fully collapsible wheelchair, crutches, cane, and other prosthetic device are allowed as long as the passenger is dependent upon them.
Cabin baggage accepted in the cabin are subject to availability of space in the overhead bin. Restricted storage space is also available under the front seat. In the event no space being available in the aircraft to stow cabin baggage. It will be necessary to remove and load them in the baggage hold as per safety regulations.
For items that weigh more than the cabin baggage allowance (excess/extra baggage), Lion Air will charge an extra fee for the baggage which depends on the dimension and weight of the item. So for this information, please directly contact the Lion Air Customer Service through email or phone.
The airline no longer offers free checked in baggage allowance starting on March 1st 2019.
Weight and size of checked baggage allowance can change at anytime without prior notice. For more information, can click on here: Update Baggage for Lion Air
Online check in
Find your Booking Reference (PNR) for online check-in through one of the links below;
- Online Check-in via Website Lion Air click here
- Online Check-in via Website Malindo Air click here
- Online Check-in via Website Thai Lion Air click "here
Airport Counter Check-in Time
Indonesia Domestic Flights
For domestic flights, passengers can start reporting to check-in 2 (two) hours before the departure and the check-in counters close 30 (thirty) minutes before the departure time. This is applicable for passengers from all classes.
For international flights, reporting time for check-in starts 2 (two) hours prior to departure and check-in counter close 45 minutes before departure time for all classes of passengers.
Lion Air Call Center
Lion Air Call Center Phone Numbers
|Indonesia||(+6280) 4177 8899 or (+6221) 6379 8000|
|Singapore||(+65) 6339 1922|
|Malaysia||(+60) 03 - 7841 5333|
Lion Air Customer Care
Phone : (+6221) 6379 8000 Ext 0
Fax: (+6221) 633 5669
Lion Air Branch Office
|Balikpapan||Jl. Syarifuddin Yoes No. 45 Rt. 15||0811-8033098|
|Bandung||Jl. Padjajaran No. 153, Husein Sastranegara||022-6013748|
|Banjarmasin||Jl. Jendral A. Yani KM 7,8 Commercial Complex Citraland Cluster I-Walk 2 Blok, IW 02 Nomor 11||0811-8033097|
|Batam||GGI Hotel Batam Jl.Duyung Sei Jodoh Batu Ampar||0778-430999|
|Makassar||JL. A. Yani Komp. Ruko Blok B/22-24 (Ujung Pandang)||0411-3680777/888|
|Medan||Jl. Raya Bandara Kualanamu Int'l 20157||0811-1629600|
|Palembang||Jl Kapten A. Rifai no 6193, Ilir Timur 1 Hotel Sandjaja||0711-361755|
|Pekanbaru||Jl.Datuk Setia Maharaja . Komp Perkantoran Grand Sudirman NO.B2||0761 675630|
|Semarang||Komplek Bandara Ahmad Yani Jl. Puad, Ahmad Yani no. 1||024-7614315|
|Surabaya||Lion Air Group Branch Office Surabaya, Jl. Sulawesi No. 75||031-5036111|
|Yogyakarta||Adi Sutjipto International Airport Complex Jl. Adi Sutjipto No.9||0274-484261 Ext.8150|
|Singapore||61, Stamford Road, #01-07 Stamford Court Singapore 178892||+65-63391922|
|Malaysia||LOT CPVD 24, ANJUNG TINJAU, Main Terminal Building, Level 5, No. S-28, Kuala Lumpur International Airport (KLIA) Sepang, Selangor, Malaysia||+60 03-78415333|
To check on Lion Air flight schedule, click here
Lion Air is the first airline company that is included to what we know now as the Lion Air Group. It was established in October 1999 by the owners, Rusdi and Kusnan Kirana. It’s very first flight was on June 30, 2000 with a flight from Jakarta to Pontianak using aircraft type Boeing 737-200.
In 2003, a subsidiary airlines named Wings Air was established and operates in the lower density routes. The company did not stop there. In 2012, another subsidiary was developed in Malaysia under the name Malindo Air, followed by Thai Lion Air’s establishment in Thailand in 2013. In the same year, Lion Air also launched Batik Air as its full service subsidiary.
An achievement they have achieved is that on 18 November 2011, the airline group announced the new record for the world's biggest single order of 230 planes for commercial airline worth $21.7 billion.
In Flight Comforts
No Free Food and Beverages
Having served its passengers for more than 15 years, Lion Air is currently flying in 183 routes to more than 36 destinations in Asia. It currently has a total fleet of 112 aircrafts, which is divided into several types such as Boeing 747-400, Boeing 737-800, Boeing 737-900 ER, and Airbus A330-300. The company has also achieved and implemented the ISSSA (International Standard Safety and Security Assessment) provided by IATA, and ISO 9001:2015 certification about Delay Management. The IATA and ICAO codes for Lion Air are JT and LNI respectively.
The head office for Lion Air (along with all the airlines listed under Lion Air Group) is at the Lion Air Tower, Jl. Gajah Mada No. 7, Central Jakarta. For passengers that are not in Jakarta, there are also branch offices all over Indonesia. In Bali, passengers can go to its Denpasar APO at Bandara Ngurah Rai, or the Denpasar office at Hotel Mercure Harvestland. In Singapore, go to the office at 61, Stamford Road, #01-07 Stamford Court. For passengers in Malaysia, go to LOT CPVD 24, ANJUNG TINJAU, Main Terminal Building, Level 5, No. S-28 at the Kuala Lumpur International Airport.
Effective from 31st of January 2020, Lion Air, Wings Air and Batik Air will operate to/from Terminal 1A at Surabaya Juanda International Airport.
Check-in will take place in :
- Lion Air and Wings Air: Counter Check-in 1-10
- Batik Air: Check-in 11-14
Lion Air Airport Terminals Information
|Soekarno Hatta||1A||Semarang, Surakarta/Solo, Yogyakarta, Ambon, Balikpapan, Banjarmasin, Gorontalo, Jayapura, Kendari, Kupang, Makassar, Manado, Mataram – Lombok, Palangkaraya, Palu, Pangkal Pinang, Pontianak, Surabaya, Tanjung Pinang, Tarakan, Ternate , Mataram|
|Soekarno Hatta||1B||Medan, Padang, Palembang, Bandar Lampung, Pekanbaru, Jambi, Bengkulu, Banda Aceh, Denpasar/Bali|
|Soekarno Hatta||2F||International *Effective 1st May 2019|
*The terminals displayed here may be changed without prior notice
Terms & Conditions
Information of terms and condition of Lion Air click here
The female flight attendant for Lion Air wears a set uniform of a blouse and a long, high slit skirt. The uniform is in a blue, white and red abstract pattern, with a vine pattern around the collar and blouse hem. To complete the look, they have a yellow gold Lion Air pin on the left side of their chest.
The male cabin crew, however, wears a set of white shirt and black pants. The abstract red, blue and white pattern is incorporated in the uniform through the tie.
Lion Air’s fleet is composed of mostly Boeings, and a couple of Airbus aircrafts. The Boing they use in their routes are from the 737 and 747 families, while their Airbus planes are from the A330 series.
|Boeing 737 MAX 8||11||190 (Accumulation with MAX 9 order)||180|
|Boeing 737 MAX 9||-||190 (Accumulation with MAX 8 order)||TBA|
|Boeing 737 MAX 10||-||50||TBA|
When using Lion Air’s service, passengers are automatically assigned seats. However, you can also choose your seats when checking in from the official check in website of the airlines.