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Air China Company Profile
China National Aviation Holding Company (CNAH) is an extra-large state-owned air transport hold- ing group, composed of former Air China as its main body merged with China National Aviation Corporation (Group) Limited and China Southwest Airlines. Established on October 11, 2002, the Group was a state-controlling company and an investment institute authorized by State Council.
The target of CNAH is to build an aviation industrial group with international competitiveness. Currently, the Group has eight companies under its umbrella, including Air China Limited, the only flag carrier of China, and other 108 third-tier subsidiaries. After six years of reforms and development, the Group has become a comprehensive industrial group with core business oriented and high-end outreaching segments affiliated. The core business covers passengers, cargo & logistic services; six high-end outreach industries include Aircraft MRO, Air Catering, Air Cargo Terminal, Ground- handling Services, Airport Service, and Air Media; and four extended service industries contain Financial Service, Air Travel Service, Constructions & Development, and IT Service. By the end of 2009, the Group had over 52,000 employees and total assets of RMB119.68 billion.
China National Aviation Holding Company is abbreviated as CNAH with its headquarters in Beijing, and registered in Air China Plaza, No.36 Xiaoyun Road, Chaoyang District, Beijing.
Air China History
Air China was established and commenced operations on 1 July 1988 as a result of the Chinese government's decision in late 1987 to split the operating divisions of Civil Aviation Administration of China (CAAC) into six separate airlines: Air China, China Eastern, China Southern, China Northern, China Southwest, and China Northwest. Air China was given chief responsibility for intercontinental flights and took over the CAAC's long haul aircraft (Boeing 747s, 767s, and 707s) and routes.
In January 2001, the former CAAC's ten airlines announced they had agreed on a merger plan, according to which Air China was to acquire China Southwest Airlines. Before the acquisition, Air China was the country's fourth largest domestic airline. The merger created a group with assets of 56 billion Yuan (USD $8.63 billion), and a fleet of 118 aircraft. In October 2002, Air China consolidated with the China National Aviation Corporation and China Southwest Airlines.
On 15 December 2004, Air China was successfully listed on the Hong Kong and London Stock Exchanges. The airline also listed its shares on the Shanghai Stock Exchange on 18 August 2006.In 2006, Air China signed an agreement to join the Star Alliance. It became a member of the alliance on 12 December 2007 alongside Shanghai Airlines.
In July 2009, Air China acquired $19.3 million of shares from its troubled subsidiary Air Macau, lifting its stake in the carrier from 51% to 80.9%. One month later, Air China spent HK$6.3 billion (USD $813 million) to raise its stake in Cathay Pacific from 17.5% to 30%, expanding its presence in Hong Kong.
In April 2010, Air China completed the increase of shareholdings in Shenzhen Airlines and became the controlling shareholder of Shenzhen Airlines, allowing Air China to further enhance its position in Beijing, Chengdu, and Shanghai as well as achieve a more balanced domestic network.
On 2 December 2010, Air China received Spain's highest tourism industry award, the "Plaque for Tourist Merit". Air China was the first foreign airline to receive the award, which is given to organisations and individuals contributing to the Spanish tourism industry.
On 23 December 2010, Air China became the first Chinese airline to offer combined tickets that include domestic flights and shuttle bus services to nearby cities. The first combined flight-shuttle bus ticket connected Tianjin via shuttle bus with domestic flights passing through Beijing.
On 12 November 2011, Air China announced that it would be offering Wi-Fi internet service on board its aircraft from 15 November 2011, making it the first Chinese carrier to offer this service.
In 2012 Air China launched a Facebook campaign in collaboration with Asian restaurants in Sweden, where participants could check in using their smartphones and win a flight to Beijing.
On July 3, 2013 in time for the company's 25th anniversary, Air China successfully tested Wireless LAN in flight. It was the first global satellite Internet flight in Mainland China.
Air China Call Centre
Tel: 0086-95583 | 0086-10-95583
Website: http://www.airchina.com.cn | http://wap.airchina.com
Operating Hours:24 hours
Monday to Sunday
Operating Hours:Weekday: 06:00 - 18:00 | Weekend : 07:30 - 16:00
Tel: 00-800-86-100-999 (for calls from fixed line telephones only)
Operating Hours:08:00 - 21:00
Monday to Friday
18:00 - 21:00 Only English and Chinese services are available.
Operating Hours:09:00 - 21:00
Monday to Friday
19:00 - 21:00 Only English and Chinese services are available.
Inside Japan: 0120-474-999
Operating Hours:09:00 - 18:00
Inside Korea: 001-800-86-100-999
Operating Hours:09:00 - 18:00
Operating Hours:10:30 - 20:00
Operating Hours:08:30 - 18:00
Operating Hours:08:30 - 18:00
Operating Hours:08:30 - 18:00
Air China Terminal
|Beijing||Beijing Capital International Airport|
|Chengdu||Chengdu Shuangliu International Airport|
|Chongqing||Chongqing Jiangbei International Airport|
|Shanghai||Shanghai Pudong International Airport|
|Tianjin||Tianjin Binhai International Airport|
|Paris||Charles de Gaulle Airport|
|Frankfurt am Main||Frankfurt Airport|
|Osaka||Kansai International Airport|
|Tokyo||Narita International Airport|
|Hong Kong||Hong Kong International Airport|
|Amsterdam||Amsterdam Airport Schiphol|
|Taipei||Taoyuan International Airport|
|Anchorage||Ted Stevens Anchorage International Airport|
|Chicago||O'Hare International Airport|
|Dallas||Dallas-Fort Worth International Airport|
|Los Angeles||Los Angeles International Airport|
|New York||John F. Kennedy International Airport|
Air China Fare Rules
|Airfare of your ticket||Cancellation Fee / per ticket||Change Fee / per ticket,Change to same class|
|First, Business Class||The cancellation fee USD8 if the cancellation is processed at least 4 hours prior to departure. 10% of fare charge if the cancellation is processed within 4 hours or after departure.||Free charges if the change is processed at least 4 hours prior to departure.5% of fare charge if the change is processed within 4 hours of departure or after departure.|
|Economy Class||5% of fare charge if the cancellation is processed at least 4 hours prior to departure.10% of fare charge if the cancellation is processed within 4 hours or after departure.||Free charges if the change is processed at least 4 hours prior to departure.5% of fare charge if the change is processed within 4 hours of departure or after departure.|
|10%-45% discount on Economy Class ticket||20% of fare charge if the cancellation is processed at least 4 hours prior to departure.30% of fare charge if the cancellation is processed within 4 hours or after departure.||10% of fare charge if the change is processed at least 4 hours prior to departure.20% of fare charge if the change is processed within 4 hours of departure or after departure.|
|50%-60% discount on Economy tickets||50% of fare charge if the cancellation is processed at least 4 hours prior to departure.There is only refund USD31 if the cancellation is processed within 4 hours or after departure||30% of fare charge if the change is processed at least 4 hours prior to departure.50% of fare charge if the change is processed within 4 hours of departure or after departure.|
Air China Check-In
Whether you have an electronic ticket or paper ticket, passengers should arrive at the airport within the required time limit. Please bring your valid passport, necessary visas and other valid travel documents that you used during the purchase of your ticket. Be sure to complete all check-in and exit requirements in advance.
If the flight is delayed or cancelled due to an aircraft repair, aircraft change, business or crew issue, Air China will provide food and accommodation to passengers. If the flight is delayed or cancelled due to weather conditions, emergencies, air traffic control, security inspections and passenger issues, Air China will assist passengers with finding food and accommodations but this is at the passenger’s cost.
For flights originating in Beijing: All of Air China’s Domestic and International flights operate out of T3. Check-in counters for Air China flights will close 30 minutes before departure for domestic flights and 60 minutes before departure for international and regional flights. Boarding gates for all flights will close 10 minutes before departure. Customers connecting between Terminal 3 and Terminal 1 or 2, should plan for a minimum connecting time of 2-3 hours depending on the flight.
For international flights, passengers will need to show a valid passport, necessary visas and other travel documents that you used during the purchase of your ticket. Please be sure that these documents are in your carry-on baggage and not packed in your checked luggage.
It may take a long time to complete formalities such as customs, immigration, and quarantine, so we suggest you arrive at the airport within a sufficient timeframe. There are special regulations concerning the validity period of your passport, so please check these matters at the local business department or related embassies and consulates.
In order to promptly complete entry procedures when you get off the plane, please clearly fill in the Entry Registration Card and Customs Application in advance. Once you arrive at your destination, you will submit your passport along with the Entry Registration Card to the immigration official to be checked. After the immigration inspection is complete, proceed to customs where you will submit your Customs Application to a customs official
Air China Term And Condition
Terms and Conditions
Air China Baggage
Any unchecked baggage must fit under the seat in front of the passenger or in the overhead compartment.
• For First and Business Class, the unchecked baggage must not exceed 8kg(17 lbs) per passenger. For Economy Class, the carry-on baggage must not exceed 5kg(11 lbs) per passenger.
• For First and Business Class, up to two pieces of baggage are allowed per passenger. For Economy Class, only one piece of baggage is allowed per passenger. Each piece of carry-on baggage must not exceed the maximum dimensions of 55cm (21 inches) in length, 40cm (15 inches) in width and 20cm (7 inches) in height.
• Baggage exceeding the weight, piece and dimension allowances will be checked in.
The following items must not be carried in checked baggage or unchecked baggage:
Dangerous goods, firearms (excluding hunting and sporting rifles), military or police equipment (including the main components), knives, live animals, fresh perishable goods with distinct odors (e.g. seafood, durians, etc.)