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Citilink Company Profile
Citilink (PT Citilink Indonesia) is a low-cost airline and a subsidiary of Garuda Indonesia. The company was founded in 2001 as a Strategic Business Unit (SBU) and functioned as an alternative low-cost airlines in Indonesia. Since the date of July 30, 2012 officially Citilink operates as a separate business entity from Garuda Indonesia after getting the Air Operator Certificate (AOC). Citilink operates 17 aircraft with logo, new uniforms and a call sign. The airline's main hubs are at Juanda International Airport in Surabaya.
Citilink Fare Rules
Change flight to a different date is allowed but is subject to change fee. Fare difference applies.
Change route is allowed but is subject to change fee. Fare difference applies.
Name change is allowed but is subject to name change fee. Fare difference applies.
Baggage allowance is 20kg free (strict weight and size limits apply for carry-on baggage).
|Halim Perdana Kusuma (Fly from / to Palembang, Semarang, Yogyakarta, Malang)|
At the latest 30 minutes
Check-in must be completed before the scheduled departure of your flight. After this time limit, the passenger will not be served.
At the latest 20 minutes
Boarding should be done before the scheduled departure of your flight. After this time limit, the passenger will not be allowed to enter the plane.
48 hours up to 4 hours before the scheduled departure time. After this time limit, the passenger will not be served.
Citilink Term and Condition
Baggage that can be checked-in free of charge
This section provides information about free baggage we provide to our valued customers.
A maximum of 20kg free baggage / passenger
Our initial rates include 7 kg carry-on baggage for Citilink flights and 7 kg carry-on baggage.
Here's how to fly a lightweight and safe.
For our initial rates, you are allowed to bring one of the main hand baggage and a small object with a combined total weight of up to 7 kg. If you are traveling with a toddler, toddler you are allowed to bring food. If the seats reserved for toddlers, you are also allowed to bring a toddler car seat that has been aprroved to the cabin. Contact Reservation Citilink so we can include them in your booking.
Adult and Childern
Size information :
Q : 56 cm
L : 36 cm
Q : 23 cm
P + L + T = 115cm
Max weight : 7 kg
Toddler with a stroller that can be folded
Q : 56 cm
L : 36 cm
Q : 23 cm
P + L + T = 115 cm
Max weight : 5 kg
Congenital baggage prohibited
- Nail cutter
- Nail file
- Knives or cutting tools
- Toy guns
- Matches or lighters
- Firearms and ammunition
- Electornic cigarette
Large objects can be included as part of the baggage that is deposited in your fare, if sufficient space is available.
The maximum length of a large object depends on the type of aircraft. Pelase remember, if your trip is made up of several flights, the maximum limit that applies is the smallest.
Check-In staff Citilink Airlines are always ready to help you check-in baggage and issue your boarding card.
To make sure your flight is on time, after check-in, you should be at the boarding gate on time. For all flights, when you check in at the airport or traveling with luggage that will be entrusted, you must check-in and / or hand over your luggage before heading to the boarding gate. Make sure you arrive at the check-in booth or storage bags before check-in closing time and to the boarding gate before time below. Please check-in to our website for more information.
Citilink Call Center
Telephone : (+62) 804 1 080808
Operation Hours : 24 hours a day