Cabin baggage/Unchecked Baggage

All passenger of AirAsia Japan (DJ) except infant, may carry on board the maximum of two (2) pieces of cabin baggage and must not weigh more than seven (7) kg in total.

Cabin bag shall not exceed the dimensions of 56cm (height)X 36cm (length) X 23cm (depth) and another piece of personal item (mnust not exceed 40cm (height) x 30cm (lenght) x 10cm (depth). The total weight of both items must not exceed 7kg and must fit under the seat in front of such Passenger or must be able to fit in the overhead compartment in the cabin, and the rest of Unchecked Baggage must be chosen from any one of laptop bag, handbag and any other small bag.

Checked Baggage

Passenger shall pay Baggage Fee for Carriage of Checked Baggage and available for pre-book baggage. Passenger checking in Baggage exceeding the amount purchased at time of booking will be charged on a per kg basis at check-in counters. Unless otherwise provided in Applicable Laws, etc, or these Terms and Conditions, the Fee is non-refundable and non-transferable. Notwithstanding the foregoing, baby buggies, prams, manual wheelchairs, mobility devices and walking frames are carried free of charge provided these items are used by Passenger in the course of travelling.

For safety reasons, AirAsia will not accept any individual item exceeding thirty-two (32) kg and with combined dimensions of more than eighty-one (81) cm height, one hundred nineteen (119) cm wide and one hundred nineteen (119) cm depth. This weight limit does not apply to baby buggies, prams, manual wheelchairs, mobility devices and walking frames.

Sporting equipment may be carried in the hold of the aircraft upon payment of the Fee set out in the Fee Schedule. Passenger is advised to purchase insurance for such equipment.

More information of cabin and checked baggage click here

Check-in Information of AirAsia Japan

Important
Effective 22 January 2018 at 3 a.m departures and arrivals of AirAsia for international flights will move to Terminal 3 of Soekarno-Hatta International Airport in Tangerang, Banten, from Terminal 2E of the airport. We sincerely apologize for any inconvenience this may cause. Further information please contact Airasia Call Center at 02129270999 or 08041333333. Thank you

• Online Check-In is available via website of AirAsia Japan here

Web Check-in is only available for
- Individuals, or group bookings with up to 50 guests
- All flights from 14 days up to 1 hour before departure for AirAsia (AK, QZ, FD, PQ, Z2, I5, DJ) flights and up to 4 hours for AirAsia X (D7, XJ, XT) flights.

Web Check-In is not available for
* Pregnant guests
* Guest(s) traveling with infant(s)
* Guest(s) with reduced mobility and those with special needs
* Guest(s) aged below 16 years old and travelling alone
* Guest(s) with a medical condition/illnesses

• Counter Check-in

Check-in counter of AirAsia Japan are open three (3) hours before the scheduled flight departure time for international flights and two (2) hours before the scheduled flight departure time for domestic flights.

The counter close sixty (60) minutes before the scheduled flight departure time for international flights and thirty (30) minutes before the scheduled flight departure time for domestic flights.

Check-in deadlines may vary at different airports and for particular flights. It is Passenger’s responsibility to ensure that he/she complies with these deadlines particulars of which will be available at the time of booking.

If you have problems with the flight, including booking, refund, lost and found baggage, check-in, you can contact AirAsia’s contact centers. You can either choose the Live Chat feature on their website, or via social media such as Twitter and Facebook. E-Form is also available where you can submit the issue along with your email address here

If you’d rather call the call center, check the following table.

Find information of fare rules of AirAsia Japan by clcik here

Find flight schedule of AirAsia Japan click here

1. Xcite Inflight Entertainment

- Movies
Watch the latest Hollywood blockbusters and all-time favourites
- TV shows
Catch episodes from popular TV series
- Music
Listen to chart-topping hits
- Games
Challenge yourself with strategy games and puzzles
- Magazines
Browse from a selection of international and local titles

2. Fly with Wi-Fi
Passenger can enjoy In-flight entertainment for FREE, Simply connect to ROKKI Wi-Fi on your mobile device.

3. Duty free & merchandise

Inflight duty free catalogue (SkyShop) that offers great savings on jewelry, perfumes, skincare, , cosmetics, confectionary and many more onboard

On October 2017, AirAsia Japan, the Japanese airline subsidiary of AirAsia Group finally has relaunched with its based at Nagoya Chubu Centrair International Airport with its first flight departed from Nagoya to Sapporo use A320-200 aircraft

AirAsia Japan Co Ltd, ( AirAsia Japan) with flight code "DJ" which is the Japanese airline subsidiary of AirAsia Group is the second attempt by the LCC flights to enter the competitive Japanese market. On 01 Augustus 2012 the group's first iteration commenced and established as a joint venture with All Nippon Airways. ANA Holdings acquired AirAsia Group’s shareholding in the JV, creating Vanilla Air, a wholly-owned subsidiary of ANA In June 2013. The airline operated under the AirAsia brand until 31-Oct-2013. in 2015 AirAsia Group announced it will relaunch the Japanese brand and secured an AOC. AirAsia holds a 48.9% stake in the new venture with local investors owning minority stakes - Octave Japan Infrastructure Fund (19%); Rakuten Inc (18%); Noevir Holdings Co Ltd (9%); Alpen (5%) and Fintech Global Trading Incorporated (0.1%).

Important
Effective 22 January 2018 at 3 a.m departures and arrivals of AirAsia for international flights will move to Terminal 3 of Soekarno-Hatta International Airport in Tangerang, Banten, from Terminal 2E of the airport. We sincerely apologize for any inconvenience this may cause. Further information please contact Airasia Call Center at 02129270999 or 08041333333. Thank you

Terms & Conditions of AirAsia Japan here