Wizz Air Baggage Information

All passengers flying with Wizz Air gets a baggage allowance with no charge of 1 (one) carry on luggage with a size of 55 x 40 x 23cm and maximum weight of 10kg. However, if the bag/suitcase is the same size or smaller than 40 x 30 x 20cm, it can also be taken on to the cabin area as long as it fits under the seat.

However, by the 1st of November, passengers can only bring small bag in the size of 40 x 30 x 20cm on to the cabin. Carry on luggage will count as additional luggage and the passenger will be charged if they bring one.

Additional Items on Board
Passengers are also allowed to bring these items on board with no extra charge:
- A coat or blanket
- Mobile phone
- Reading material
- A pair of crutches for passengers who are physically disabled
- For children under than two: food for the duration of the flight and a foldable baby stroller or a crib
Passengers are also allowed to bring liquids in the flight (on board), as long as it is in a maximum of 100ml container, and inside a transparent, resealable 1 litre plastic bag with the size of 20 x 20cm.

Lithium alloy and/metal batteries, and lithium ion batteries are also allowed on board with these requirements:
- Lithium metal or lithium alloy batteries cannot contain more than 2 grams of lithium.
- Lithium ion batteries cannot be brought on board if they have a watt-hour rating of more than 100 Wh.

Wizz Air Extra Baggage Allowance and Fees

Passengers are allowed to add 6 (six) more baggages as checked-in luggage. However, they cannot be all checked-in at the airport. To use this service to its maximum capability, passengers should check 3 (three) of their suitcases online through the website and the other 3 (three) at the check-in counter at the airport.
Checked-in Extra Baggage Size and Weight:
Width: 149 cm
Height: 119 cm
Length: 171 cm
Weight: 20kg (Light checked-in bag) and 32kg (Heavy checked-in bag)

The cost of extra baggage for the Light Checked-In bag (max 20kg) ranges from €​14.00 – ‎​€​60.00 on low seasons, and €​19.00 – ‎​€​70.00 on high seasons depending on the range of the flight. While the cost of extra luggage for Heavy Checked-In bag (max 32kg) ranges from €​19.00 – ‎​€​74.00 to €​25.00 – ‎​€​86.00 during high seasons.

Using this service, passenger will be charged of ​€​10.00/kg surcharge for bags that weigh between 20kg and 32kg.

Starting on the 1st of November 2018, there will be another class of paid extra luggage with the weight of 10kg.

At certain airports, the relevant baggage fee may only be paid using a credit or debit card, such as at the Brno (BRQ), Paris Beauvais (BVA), Cologne (CGN), Donetsk (DOK), Dortmund (DTM), Grenoble (GNB), Haugesund (HAU), Kharkiv (HRK), Kyiv Zhulyany (IEV), Kristiansand (KRS), Malmo (MMX), Milan Malpensa (MXP), Pisa (PSA), Stavanger (SVG), Trondheim (TRD), Oslo Sandefjord Torp (TRF), Moscow (VKO).
The baggage drop off counter usually closes 40 minutes f=before the departure time, although there are some airports with earlier check-in desk.

The table below contains list of airports with earlier closing time.

Online Check-In

Web check-in is free with Wizz air, and it is available from 30 days to 3 hours before the scheduled departure time if the passenger has purchased a seat during booking. However, if they have not purchased the seat during booking, check-in will only be available 48 hours before the departure time. Here is how to complete the Wizz Air online check in:
1. Check in online on Wizz’s website
2. Print the boarding pass
3. present the printed boarding pass at the gate with your travel documents no later than 30 minutes before the scheduled departure time
4. if you hold non-EU travel documents, you need to present yourself at the check-in counter to have your documentation checked and your boarding pass stamped
5. if you have baggage to drop off, go to the baggage drop desk no later than 40 minutes prior to departure

Unfortunately, however, they do not have online chat feature if the passenger needs help with their online check-in. But if it is still not clear, you can go to their official website and check the Frequently Asked Questions (FAQ) page.

You might be requested to provide Visa details on certain routes but if no Visa is required for your destination, you can fill in the field with xxxxx. Passengers travelling in the Schengen area also don’t need to fill in details about travel documents, since it is not required.

For passengers under 14, they will have to be checked in online and accompanied by another passenger older than 16.

Mobile Check-In

To check-in using your Apple or Android phone, you can download the application. If you are using the application to check in, there are three options to follow:
Download the boarding pass via the app
Visit the Wizz Air website from your phone’s browser and enter your flight confirmation code to print the boarding pass
If you are using iOS based phones, you can also save your boarding card to the iOS wallet.

Some airports have not supported mobile boarding passes, so for those airports you have to retrieve your reservation and print your boarding card by going to the airline’s website.

Airport Check-In

Airport check-in with Wizz is the least preferred one, since there will be a check-in fee that ranges from €​10.00 to €​30.00. However, you may also get to check in for free at the airport if online check-in services are not available yet at the airport.
In these airports, online check-in is not available, and passengers will not be charged for airport check-in:
· Dubai (to Budapest only)
· Corfu
· Palma de Mallorca
· Tirana (to Budapest only)
· Zaragoza

Check-in starts 2 hours before the scheduled departure time and closes 40 minutes before departure. In some cases, the airport check-in desk closes earlier. The table below contains airports where the check-in desk closes earlier.

The company sets up different phone numbers for the Customer Services based on the country and service that the callers want. For calls regarding reservations, check the Wizz Air customer service numbers for bookings and purchases. To call about your existing bookings, call the phone number for the existing bookings customer service number.

Call Centre Numbers for Existing Bookings

Call Centre Numbers for Bookings and Purchases

Wizz Air Offices

There are various rules regarding the flight’s delay and cancellation both if the cancellation comes from the passenger and Wizz Air.
Starting from the 1st of November 2018, all fares, taxes and charges including tickets are not refundable.

More information about Fares, Fees, Delay Compensation and Cancellation Compensation for Wizz Airlines, please click here.

Flight Schedule of Wizz Air click here

History
Wizz Air UK is a subsidiary company of Wizz Air, the low-cost airline company based in Ukraine. It was registered 13 years after its parent company, on the 26th of September 2017. Its first aircraft was ready in May, and was launched soon after. However, it will only start taking over the W6 (Wizz Air Hungary) flights from the Luton London airport at the end of October 2018.

Onboard services include Wizz Cafe and Wizz Boutique. Wizz Cafe offers a selection of soups, sandwiches, snacks and drinks (coffee, tea, soda, juice, and alcoholic drink). Wizz Boutique offers various Wizz merchandise, branded watches and perfume, selections of gifts and travel accessories.
All of it can be paid in cash using Euro, British Pounds, Hungarian Forint and Zlotys. Passengers can also make inflight payments using their Visa or MasterCard. The price in Pounds, Forint and Zloty are indicative prices subject to exchange rate. Return change will be given in Euros unless the local currency is available.

Company Profile
Wizz Air UK, under the IATA code of W9 is a subsidiary of Wizz Air. It is led by József Váradi, the Company’s Chief Executive Officer, who is also the person who started the company. Its aim is to bring affordable flying experience for the citizens of Central and Eastern Europe, and to provide a new travelling experience to travelers in the EU. While it is a pretty new airline carrier, Wizz Air UK is a part of an airline company that already has a name.
Having existed for 15 years, Wizz Air is currently one of the biggest low cost air carrier in Europe. It now offers more than 600 routes from 25 bases in Europe: London Luton in United Kingdom;Vienna in Austria; Tuzla in Bosnia and Herzegovina; Poznan and Wroclaw in Poland; Belgrade in Serbia; Kyiv in Ukraine; Sofia and Varna in Bulgaria; Kutaisi in Georgia; Budapest and Debrecen in Hungary; Skopje in Macedonia; Chisinau in Moldova; Riga in Latvia; Vilnius in Lithuania; Katowice, Warsaw, Gdansk, Bucharest, Cluj-Napoca, Craiova, Iasi, Sibiu and Timisoara in Romania.
Its fleet is composed of 107 single type Airbus fleet from the A320 family including A320s and an A321ceo. The company also stated that they have ordered for 110 A321 neo aircraft, some of which were delivered in 2015, 20 more throughout 2018, and the rest in the future. To provide better but cheaper services to the passengers, the company offers ticketless travel, cost and time efficient secondary airports, single class all-leather seat configuration and catering on demand for an additional cost.

Terminal

Terms & Conditions
General Condition of Carriage for Passengers and Baggage of Wizz Air can be read here

The female flight attendants of Wizz Air are dressed in the hot pink and purple color of the company. Some of the flight attendants wear pink shirt under a black jacket paired with a black skirt; and others wear black blouse with pink lines around the collar, along with the black jacket and skirt.

Male flight attendants, however, wear different uniforms than the female counterpart. They still wear the black jacket, but instead of a pink shirt, they wear a blue shirt instead. They also wear a pair of crisp black trousers.
Both the male and female flight attendants wear a pin saying Wizz Air on the left lapel of their jackets.

Wizz Air’s fleet is composed of various types of aircraft from the Airbus A320 and A321 family, such as the A320-200 and A321-200. However, they are currently ordering more aircrafts from Airbus, the A320neo and A321neo. Those orders will be delivered all through 2018 and well into 2026.

Flying with Wizz Air, all passengers are automatically allocated a seat free of charge. However, passengers are also allowed to choose a preferred seats on a first come first serve basis for a fee.

For passenger who wishes to purchase the Front Row or Extra Legroom seats, you have to be at least 18 years old and understand English.