Sofitel Queenstown Hotel & Spa

When booking more than 3 rooms, different policies and additional supplements may apply.

WiFi is available in all areas and charges are applicable.

Public parking is possible at a location nearby (reservation is not needed) and costs NZD 50 per day.

Pets are not allowed.

Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Please inform Sofitel Queenstown Hotel & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Please note a refundable credit card or cash pre-authorisation of NZD 100 is required from guests upon arrival to cover any incidentals. This amount will be refunded after inspection of accommodation. If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in. Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival. Please note, there is a 1.4% credit card surcharge when using a credit card.