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Important Notice [click here]

COVID-19: AIRPAZ update

As we all going through the epidemic of COVID-19 situation, Our travel business gets high demand requests and calls for cancellation. We try our best to provide the updated information and assistance for your travel.

We deeply understand the importance to minimize resolution time during this situation. We can assure you that we will respond to you as soon as we can. For the cancellation or reschedule, each airline has given special policies in response to the COVID-19 outbreak and they might change it multiple times following the development of the situation and countries policies.

Please learn how to submit your request for reschedule and refund by following the steps below:

1. Click on Feedback button



2. Select category for your request:



Provide all the data required (such as Airpaz code, email address, mobile phone, and message) and please continue after you agree to the Covid-19 Term and Condition

Please check the updated airline policy under the “Airlines Policy Updates Regarding Coronavirus”

Find your airlines policy below if you have an upcoming flight that may be affected by the COVID-19 and please check on the updates periodically since all policies may be changed anytime by the airlines before we get the chance to update it. Please check it on the link below

- Airasia

- ANA All Nippon Airways

- Citilink

- Eastar Jet

- Etihad Airways

- Firefly

- Garuda Indonesia

- Malaysia Airlines

- Malindo

- Nokair

- Qatar airways

- Singapore Airlines and Silk Air

- Sriwijaya

- Thai Lion Air

- Airasia

- ANA All Nippon Airways

- Citilink

- Eastar Jet

- Etihad Airways

- Firefly

- Garuda Indonesia

- Malaysia Airlines

- Malindo

- Nokair

- Qatar airways

- Singapore Airlines and Silk Air

- Sriwijaya

- Thai Lion Air

- Thai Airways

- Thai Smile

- Virgin australia

- Tiger Australia

- Bangkok Airways

- Asiana Airlines

- Korean Air

At this time, most country have a strict traveling policy, please make sure you check if you allowed to travel, below few information on the country traveling policy.

Indonesia

- Travel Policy updated 20 march 2020

- Visa Policy

Malaysia

- Travel Policy updated 25 march 2020

Singapore

- Travel Policy

India

- Travel Policy

Taiwan

- Travel Policy

Hongkong

- Travel Policy

Macau

- Travel Policy Update 17th March 2020

Vietnam

- Travel Policy