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FAQ
Chaac
Facilities & Services
Location
250 Calle 33, Tulum 77760
About this property
Language Spoken
English, Spanish
Property Policies
Check-in time
Starts in 16.00
Check-out time
Ends in 11.00
Children And Extra Beds Policy
Location
250 Calle 33
, Tulum 77760
Facilities & Services
29
Wheelchair accessible
Facilities for disabled guests
30
Free parking
Parking
Activities
Diving
Snorkelling
Available in all rooms
Cleaning products
Closet
Coffee/tea maker
Extra long bed
Fan
Hair dryer
In-room safe box
Kitchenette
Linens
Microwave
Private entrance
Refrigerator
Seating area
Separate dining area
Shower
Toiletries
Towels
TV [flat screen]
Washing machine
Iron/ironing board (on request)
Cleaning
Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Contactless check-in/check-out
Cashless payment available
Mobile app for room service
Property is cleaned by professional cleaning companies
All plates, cutlery, glasses and other tableware have been sanitized
Guests have the option to cancel any cleaning services for their accommodation during their stay
390
391
392
Cleaning services
Daily maid service
Laundry
Ironing service
Common areas
Terrace
Sun terrace
Outdoor furniture
Outdoor fireplace
Entertainment and family services
Babysitting/child services
Food & Drink
Grocery deliveries
General
WiFi available in all areas
Lift
Non-smoking throughout
Designated smoking area
Air conditioning
Non-smoking rooms
On-site parking
Private parking
Internet access
Free Wi-Fi in all rooms
WiFi
Pool and wellness
Fitness centre
Massage
Outdoor pool
Outdoor pool (all year)
Sun loungers or beach chairs
Spa/wellness packages
Back massage
Neck massage
Foot massage
Couples massage
Head massage
Hand massage
Full body massage
Fitness
Swimming pool
Reception services
Concierge service
Safety deposit box
Express check-in/check-out
Private check-in/check-out
24-hour front desk
Invoices
Safety & security
24-hour security
Key access
Key card access
Services
Internet services
Free WiFi
Sustainability initiatives
Bicycle rental
Transport
Airport shuttle
Car rental
Shuttle service (additional charge)
Airport shuttle (additional charge)
Airport pick up
Airport drop off
Shuttle service
FAQ
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