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For cabin baggage, Vueling allows the passengers to bring a hand baggage, a smaller bag (laptop or handbag), and additional bag for any purchase made at the airport. The hand luggage’s maximum size is 55x40x20cm, and weight is not more than 10kg. For the smaller bag, its maximum dimension is 35x20x20cm. If you intend to bring a smaller bag AND a bag for airport purchase, they both have to fit under the front seat.
If you’re travelling with a baby, you can carry the baby’s needs inside your hand luggage.
If your hand luggage complies to the size rules but does not fit in the overhead locker, it will be taken to the cargo hold with no extra cost. However if it exceeds the baggage limit, you will be charged an extra fee at the airport, and only card payments are accepted.
Although you will not get a free checked in baggage allowance, you can purchase and add baggage allowance both online through the website/app and the airport. For a complete estimation for the add luggage cost, see below:
*The price listed may change according to your destination.
Each passenger are allowed to bring a maximum of 3 check-in baggages that weigh up to 23kg per bag. If your bag is heavier than the additional baggage allowance, you will be charged €12.00 per kilo up to a maximum of 32kg per bag. However, if the route is a connecting flight with another airline, you should also make sure that you follow their rules for the baggage.
If you didn’t select a seat when booking the ticket, you can check in online between 7 days and 1 hour prior to the flight departure at every airports except for the ones listed below.
|Check in Time||Airport|
|Up to 4 hours before departure||Aalborg, Almeria, Bari, Basel, Birmingham, Bologna, Budapest, Cagliari, Copenhagen, Corfu, Crete, Dublin, Düsseldorf, Genoa, Geneva, Gothenburg, Hamburg, Hannover, Helsinki, Karpathos, Kefalonia, Kos, Luxembourg, Malta, Manchester, Munich, Mykonos, Nuremberg, Olbia, Oslo,Palermo, Preveza, Pisa, Rennes, Reykjavik, Rhodes, Santorini, Tel Aviv, Thessaloniki, Turin, Valladolid, Warsaw, Zaragoza and Zakynthos|
|Up to 24 hours before departure||London Heathrow|
However, if you select a seat during booking, or purchased the Optima, Family, or TimeFlex fares, check-in will be done instantly. This means you will get a boarding pass by email directly after the booking is confirmed.
However, online check-in cannot be done in several airports. So before checking in, check if your airport accept online check in here
Other than passengers who cannot check in online, there are also other passengers who have to go to the check-in desk at the airport:
- Minors flying without adult companion from Italian airport
- Passengers travelling with pet
- Passengers who have booked an extra seat
- Passengers who booked using the Pending Passenger service
- Passengers with a price lock or pending payment
- Passengers travelling with sporting arms
- Passengers whose payment card holder identity has to be verified
There are various ways to contact Vueling be it for compliments or complaints, from sending an email to directly calling the Customer Service Center.
|Country||Information||Phone Number||Work Hour|
|Austria||Customer Services||01230461105||9-21h every day|
|Austria||Lost Luggage||0820901332||8-22h every day|
|Belgium||Customer Services||028087812||9-21h every day|
|Belgium||Lost Luggage||070354727||8-22h every day|
|France||Customer Services||0184886948||0-24h every day|
|France||Lost Luggage||0821232322||8-22h every day|
|France||Vueling Club||0186266411||9-20h every day|
|Germany||Customer Services||01806909090||0-24h every day|
|Germany||Lost Luggage||01806700000||8-22h every day|
|Holland||Customer Services||0208081295||9-21h every day|
|Holland||Lost Luggage||0208083759||8-22h every day|
|Italy||Flight Information||199206621||0-24h every day|
|Italy||Customer Services||199206621||0-24h every day|
|Italy||Lost Luggage||199308080||8-22h every day|
|Italy||Vueling Club||199206324||9-20h every day|
|Poland||Customer Services||0708377610||9-21h every day|
|Poland||Lost Luggage||0034931518149||8-22h every day|
|Portugal||Customer Services||210020080||9-21h every day|
|Portugal||Lost Luggage||707786677||8-22h every day|
|United Kingdom||Customer Services||02035143971||0-24h every day|
|United Kingdom||Lost Luggage||08443387780||8-22h every day|
|Russia||Customer Service||(495)2041611||9-21h every day|
|Russia||Lost Luggage||0034931518153||8-22h every day|
|Spain||Flight Information||902808005||24/7 every day|
|Spain||Customer Services||902808005||24/7 every day|
|Spain||Lost Luggage||902486648||8-22h every day|
|Spain||Vueling Club||902104269||9-20h every day|
The cancellation policy of Vueling does not allow the passenger to cancel flights, although you can change the flight date and time. You can also change the name of the passenger, all for an extra fee and fare difference.
|Changes||Details||Fee per change|
|Change of Flight||Change time and/or date for your flight up to 2 hours prior to departure through web, app, or Customer Service, or up to one hour before departure at the airport||€50.00 + fare difference|
|Change of Name||Change the name of the ticket holder up to 2 hours prior to departure, as long as no flight in the booking has been completed||€50.00 + fare difference|
Note: Information on the table is only applicable to Basic Fares.
If you want to make changes within 24 hours of making the booking, you can do it for free (only paying for the fare difference if any) on the Manage Booking page on Vueling’s website.
If your flight is delayed, you can get a compensation from the airline as listed below:
|Delay||>2 hours||Airport assistance in the form of: tickets for meals and beverages; 2 telephone calls, faxes, or emails; accomodation, meals and transport IF you have to wait overnight|
|Delay||>5 hours||Airport assistance and a full price refund within 7 days on journeys you haven’t made or have already made but no longer serves any purpose; a return flight to the first point of departure if you have taken the first flight and miss your connecting flight.|
If your flight is cancelled, you will be offered alternative transport or a refund.
Passengers whose flight is delayed to the point that their arrival at the destination is 3 hours later than planned, and passenger whose flight is cancelled can get a compensation
|Up to 1500km||€250.00|
|Up to 1501 and 3500km||€400.00|
|More than 3500km||€600|
To request a refund or compensation, fill in the form in this website here
For delayed and/or missing baggage, you can go to the Lost and Found office at the airport to fill in the Property Irregularity Report (PIR). Once you have filled the report, a search for the lost luggage will start. After your bag is found, you will be informed via SMS or by phone, and be sent to the address specified in the PIR. You should get an information about the location of your baggage within 72 hours.
For a more complete detail on their baggage delay and damage policy, including how to claim to Vueling, you can click here
To read Vueling’s fare rules, visit this page
Check Vueling’s complete flight schedule here
Vueling Airlines, S.A. was established in February 2004, and started its operation only a few months after that on the 1st of July the same year with a flight between Barcelona and Ibiza. In its early years, the airline only serve Brussels, Ibiza, Palma de Mallorca, and Paris-Charles de Gaulle from their base in Barcelona. Madrid was announced to be their second base in 2005, followed by Paris Charles de Gaulle in 2007 and Seville in 2009.
After a financial concern and management reshuffle in 2007, Vueling merged with its Spanish low-cost airline rival Clickair. This deal was subject to scrutiny by the European competition regulators, since it would give the airline advantage over 19 routes. It was approved after the release of slots at Barcelona and other European airports. The merger was finally completed on July 15 2009 with all previous Clickair flights and aircrafts rebranded under the Vueling name.
The expansion did not stop there, with Vueling announcing a new base at the Toulouse Airport in France and Amsterdam to open in April 2011. That year, the airline company also bought nine more aircrafts from Airbus, composed of Airbus A319 and A320 aircrafts.
In 2012 Rome was announced to be a new base, giving access to numerous new destinations from and to Rome. It’s followed by the opening of a base in Florence, which serves four new European destinations including their first domestic Italian route: Florence-Catania.
Vueling offers various beverages and snacks for their passengers on board. The menu ranges from simple snacks such as peanuts, crackers, Gourmet Snackbox, to sandwiches and burrito. The beverage menu includes sparkling water, soda, coffee, tea, and a selection of alcoholic drinks such as beer and wine.
Passengers flying with the airline can also purchase various products and gift boxes including fragrances, cosmetics and fashion accessories.
For the complete catalogue, click here
Vueling, which comes from the word ‘vuelo’ or ‘fly’ in Spanish, is a low-cost airline based in Spain and Italy. The airline operates under the IATA and ICAO code VY and VLG respectively. Their hubs are in the El Prat de Llobregat airport in Barcelona, and the Leonardo da Vinci Airport in Italy. The address of their head office is Parque de Negocios Mas Blau II, Pla de l’Estany, 5, 08820 El Prat de Llobregat - Barcelona (Spain). They also have an office at the Barajas Airport Terminal 4.
The airline operates direct and connecting flights to more than 100 destination airports in Africa, Asia, Europe and Middle East. To support their operation as the airline with the most destination number in Spain, they have thirteen additional bases at the A Coruña, Alicante, Amsterdam, Bilbao, Florence, Lisbon, Madrid, Málaga, Palma de Mallorca, Paris-Orly, Santiago de Compostela, Seville, and Valencia. The airline also has one seasonal base at the famous tourism city Ibiza.
The airline has codeshare agreements with various airlines including British Airways, Cathay Pacific, Iberia, LATAM Brasil, and Qatar Airways. It is also in the top 20 of World’s Best Low-Cost Airlines 2018 award by Skytrax.
|A Coruña||A Coruña Airport||-|
|Algiers||Houari Boumedienne International Airport||1|
|Alicante||El Altet Airport||-|
|Athens||Athens International Airport||MTB lv 1|
|Banjul||Yundum International Airport||-|
|Barcelona||El Prat Airport||T1|
|Bari||Palese Macchie Airport||-|
|Beirut||Rafic Hariri Airport||-|
|Belgrade||Belgrade-Nikola Tesla Airport||1|
|Berlin||Berlin-Tegel International Airport||C|
|Bilbao||La Paloma Airport||1|
|Bologna||Guglielmo Marconi Airport||-|
|Bordeaux||Bordeaux-Mérignac Airport||Hall A|
|Brest||Brest Bretagne International Airport||-|
|Bucharest||Bucharest Henri Coanda Airport||-|
|Budapest||Budapest-Ferenc Liszt International Airport||2|
|Cagliari||Cagliari-Elmas International Airport||-|
|Corfu||Corfu International Airport||-|
|Crete||Crete International Airport||-|
|Dakar||Blaise Diagne International Airport||-|
|Dubrovnik||Dubrovnik International Airport||-|
|Düsseldorf||Düsseldorf International Airport||2|
|Edinburgh||Edinburgh International Airport||-|
|Florence||Amerigo Vespucci Airport||-|
|Geneva||Geneva International Airport||M|
|Genoa||Genoa International Airport||-|
|Gran Canaria||Gran Canaria Airport||-|
|Jerez||Jerez International Airport||-|
|Kefalonia||Kefalonia International Airport||-|
|Kiev||Zhuliany International Airport||A|
|Kos||Kos International Airport||-|
|Krakow||John Paul II Airport||1|
|La Palma||La Palma Airport||-|
|Larnaca||Larnaca International Airport||-|
|Lille||Lille Lesquin International Airport||-|
|Lisbon||Lisbon International Airport||1|
|London||Gatwick Airport||South Terminal, Zone D|
|London||London Heathrow International Airport||3|
|London||London Luton Airport||-|
|Madrid||Adolfo Suárez Madrid-Barajas Airport||4|
|Mallorca||Palma de Mallorca Airport||-|
|Malaga||Costa del Sol Airport||T3|
|Malta||La Valeta Airport||-|
|Manchester||Manchester International Airport||3|
|Marseille||Marseille Provence Airport||1|
|Milan||Milan International Airport||1|
|Munich||Munich International Airport||1-Z|
|Nador||Taouima International Airport||-|
|Nice||Côte d'Azur Airport||1|
|Nuremberg||Nuremberg International Airport||-|
|Olbia||Olbia International Airport||-|
|Oporto||Francisco Sá Carneiro||-|
|Oran||Oran Es Sénia Airport||-|
|Palermo||Palermo-Punta Raisi International Airport||-|
|Paris||Paris Charles de Gaulle Airport||3|
|Paris||Orly Airport||All in Hall 1, except for flights to Casablanca in Hall 3|
|Pisa||Galileo Galilei Airport||-|
|Prague||Prague Ruzyne Airport||2|
|Rhodes||Rhodes International Airport||Terminal International|
|Rome||Rome Fiumicino Airport||3|
|San Sebastian||San Sebastian-Donostia Airport||-|
|Santander||Seve-Ballesteros Santander Airport||-|
|Seville||San Pablo Airport||-|
|St. Petersburg||St. Petersburg International Airport||1|
|Stockholm||Stockholm International Airport||2|
|Tel Aviv||Ben Gurion Airport||3|
|Tenerife North||Los Rodeos Airport||-|
|Tenerife South||Reina Sofia||-|
|Tunis||Tunis-Carthage International Airport||-|
|Valencia||Valencia Airport||Terminal Regional|
|Venice||Marco Polo Airport||-|
|Verona||Valerio Catullo de Verona Vilafranca Airport||-|
|Warsaw||Frederic Chopin International Airport||A|
|Zagreb||Zagreb Pleso Airport||-|
|Zakynthos||Zakynthos International Airport||-|
Terms & Conditions
Read the airline’s terms and conditions here
The airline has three choices of uniforms for the female flight attendants: a one-piece dresses or blouses with skirts or trousers in white and grey paired with grey or yellow scarves. The male flight attendants’ uniforms are composed of a set of grey suit paired with grey neckties. Both genders are also given a newly designed overcoat, also in grey, and a pair of black gloves
The design is meant to project a more modern image, and emphasize values of professionalism, elegance and friendliness.
As of 2018 Vueling’s fleet consists of 117 operating aircrafts, and the airline is currently placing orders for 43 more.
|Airbus A319-100||5||1||144||One aircraft will be transferred from Rossiya Airlines|
|Airbus A320-200||89||-||180/186||The newer A320 features 186 seat configuration|
The airline offers various selection of seats, which you can purchase through their website during online check-in, or by calling their Customer Service Centre, and even at the check-in counter or ticket office at the airport.
|Selections||Space One||Space Plus||Space||Front and Back Rows|
|Detail||In the first row, including priority boarding and 20% more space||Between rows 2 and 4, including priority boarding and 10% more space||20% more space||-|
|Fare||From 15.99€||From 12.99€||From 11.99€||From 2.99|
|More room (10-20%)||V||V||V||X|
|Instant boarding passes||V||V||V||V|
|Included in Optima, Family, and TimeFlex fares||X||X||X||V|