How can we help you?

To resend your itinerary, please follow the steps below:

1. Open our website www.airpaz.com
2. Choose the "Orders" menu
3. Input your Airpaz code and email
4. Click Search
5. Choose "Resend Itinerary", put your email address then click on "Send"

For Member, you must login first to Manage your Order.

You can resend your e-ticket at any time via 'Orders’ in our website.

1. Visit our website and click on 'Orders’ , then key in your Airpaz code and your email address (the one you used to make your booking).
2. Click on ‘Search’
3. Go to resend itinerary and key in your email address then click on "Send"

For Member, you must login first to Manage your Order.

1. Start searching your flight by filling in your flight detail
2. Select the flight that you want with the best price and the most suitable flight schedule
3. After you have chosen your flight, you are required to fill in contact information and traveler details
4. We have provided various payment method for you to choose.
5. After your payment is confirmed, Please wait for the confirmation itinerary

Airline will require traveler to fill name and surname similarly as written in their Identity Card or passport.
If you have middle name as well, please input your middle name along with your name into one words in name column, because airline does not permit spaces or punctuation marks in the names.

Example : Mr. Thomas Alfa Edison

Title : Mr.
First Name : ThomasAlfa
Last Name : Edison

Don’t worry, our team can help find your Airpaz code by filling in your flight details here (Click here)

Don't worry. If your name contains 1 word only, you can input your name both in the name column and surname column.
Ex : Kevin, Name "Kevin" and Surname "Kevin"

Some airlines does not need specific passport information in your flight booking. If they do, it will show up during the booking process and you can see the required passport data in traveler's information detail.

Missing a flight can be stressful, but here are some steps you can take:

1. Contact the Airline: Immediately get in touch with the airline's customer service. They can provide information on your options, such as rebooking on the next available flight or potential fees for changes.
2. Check Your Ticket Terms: Review the terms and conditions of your ticket. Some tickets may allow for changes or refunds, while others might not.
3. Travel Insurance: If you have travel insurance, check your policy to see if missed flights are covered. Your insurance provider may assist with rebooking or compensation.
4. Alternative Flights: Look for alternative flights with the same or different airlines. Sometimes booking a new flight can be faster than waiting for rebooking through the original airline.