How can we help you?

Every ticket has its own conditions, especially when it comes to change a flight date. You can find the exact conditions for your flight when you search your flight. If there is a word "Reschedule" stated in the flight detail, it means you are able to change your flight. 
Please note, it is also possible that your ticket is not allowed to be changed.

You can send us a request to change your flight date/ reschedule through the 'Change Flight’ menu in 'Orders' in our website.
Here are the detailed instruction for change flight/ reschedule request:

1. Visit our website and click on 'Orders’ , then input with your Airpaz code and your email address (the one you used to make your booking).
2. Click on ‘Search’
3. Choose the option 'Change flight’ and follow the steps.

For Member, then you must login first in order to Manage your booking,

1. Visit our website, Login and click on 'Order’, then input with your Airpaz code
2. Click on ‘Search’
3. Choose the option 'Change flight’ and follow the steps.

For check your refund status, you can simply go to 'Orders' menu, then fill in your Airpaz code and your registered email.
If you request for a refund, the status will be displayed there.

If you have registered and have an Airpaz account before, please login to your Airpaz account first before go to 'Orders' menu.

Please send us a correction name request through our form and make sure you select 'Change Traveler Data’ in 'Orders' menu in our website.
Here is the instruction:

1. Visit Our website and click on 'Orders’ then insert with your Airpaz code and your email address (the one you used to make your booking).
2. Click on ‘Search’
3. Choose the option 'Change Traveler Data and follow the steps.

If you are a Member, then you must login first in order to Manage your booking,

1. Visit our website, Login and click on 'Orders’ with your Airpaz code
2. Click on ‘Search’
3. Choose the option 'Change Traveler Data and follow the steps.

*Please notice:
Changing a flight ticket usually requiring additional costs even if you just need to correct a small spelling mistake for your name.

If your voucher code isn't working or if you don't see the field to verify your voucher, then you need to make sure your booking meets all the following conditions:

- Voucher must be applied by using same currency from your original booking
- Check if all spaces are deleted at the beginning and at the end of the code
- Check if you are mistaken 0 (the number) with O (the letter)
- Check the validity of the code. A voucher code is valid for 1 year since the date you received the voucher email.
- The voucher from flight booking is valid for flights only
- Enter the code on the payment page by clicking on ‘Verify’ to apply the voucher code

A voucher code is valid for 1 year starting from the date when you received the voucher email.
Once validity has expired, you can’t redeem it anymore.

In case you need to change your flight route, you need to make sure that your flight is eligible for rerouting.
Please refer to the Terms & Conditions for each airline for the rerouting option.
If the option for rerouting is available, go "Orders" in our website to manage your booking and choose the changes you desire.
You only need to cover the difference in price and the corresponding fee for the changes.

However if your flight time is near, usually you cannot make the changes anymore and if you already did online check-in before, no re-routing allowed.

Every ticket has its own conditions when it comes to cancellation. You can find the exact conditions for your flight in your flight booking itinerary email.
*Please note: 
It is also possible that your ticket cannot be cancelled. In that case, you will not receive any refund.

If you're sure you want to cancel your ticket, please send us a cancellation request in the ‘Cancellation’ option in 'Orders' menu at our website. Then, please follow the instructions below:

1. Visit our website and click on 'Orders’, then input with your Airpaz code and your email address (the one you used to make your booking).
2. Click on ‘Search’
3. Choose option ‘Cancellation’ and fill in the form.

If you are a Member, then you must login first in order to Manage your booking,

1. Visit our website, Login and click on 'Orders’ with your Airpaz code 
2. Click on ‘Search’
3. Choose option ‘Cancellation’ and fill in the form

*Please note:
This is only a cancellation request, your booking is not cancelled yet!

Schedule changes are always made by the airline, not by us. The airline is responsible for the transport of travelers to the destination which was originally purchased by them. 
However, airlines have the right to make changes to the flight schedule any time. 

Minor schedule change: 
You will receive an email from us regarding the schedule change. A minor change on your schedule doesn't require any action. You can use your original e-ticket to travel. You don't need to confirm the schedule change to us. 

Major schedule change: 
In this case, you will also receive email from us regarding updates on your flight schedule. When a major change on your schedule is made, the airline will need your confirmation and you can contact the airline through the help or support page in their website to confirm. 

We strongly recommend you to be at the airport at least 3 hours in advance to do counter check-in or check-in online days prior to your departure date (Check-in online may not be available for some airlines). 
Reschedule/Change/Cancel by the airline may also occur even after online check-in.

Refunds mainly depend on the airline’s approval process. Airpaz processes your refund immediately once the airline confirms eligibility. After that, the release of funds depends on your bank or card issuer, which may take additional time to return to your account. To ensure a smoother refund process, always make sure your booking details are correct and use a verified payment method.