Cabin Baggage

Each guest is allowed one piece of cabin baggage and 1 laptop bag or 1 handbag on-board, The main cabin baggage shall not exceed 56cm x 36cm x23cm and does not wigh more than 7kg. This baggage should also be able to fit under the seat in front of you or the overhead compartment.

Carriage of liquid, aerosols, and gels on International flights

For Security reasons, certain restrictions have been introduced to limit the amount of liquids, aerorols and gels (LAG) that guests may include n their cabin baggage on international flights.

• LAG items such as drinks, creams, perfumes, sprays, gels, and toothpaste must be in containers should fit comfortably in a transparent re-sealable plastic bag.
• Each passenger is limited to only one transparent re-sealable plastic bag with a volume no greater than one liter and dimension no larger than 20cm x 20cm.

The following items are allowed to be included in cabin baggage

• Medicines - Quantities are essential for your trip. Eg. Diabetic kit.
• Baby food - Pasted and liquids that are required for your trip
• Non Liquid cosmetics - Solid deodorants, lipstick, powder foundation.
• Fresh/Frozen seafood or meat - Must be packed properly.

Checked Baggage

Checked baggage can be pre-booked at a discounted rate online or standard rate at the airport check-in counters.

Each checked baggage must not exceed:
81cm (H) x 119cm(W) x 119cm(D) and 32kg in weight

Checked baggage weight available online
Domestic - 15kg/ 20kg/ 25kg/ 30kg/ 40kg
International - 20kg/ 25kg/ 30kg/ 40kg

Note : Checked baggage weight can only be shared with passengers in the same booking number. Each single item has to weigh less than 32kg and is subject to occipational health and safety requiremetns

Baby buggies/prams/strollers and other mobility devices can be checked in for free!

Checking in baggage

All baggage mus be checked-in at the airport:

At least 45 min
prioir to departure time for AirAsia domestic flights (except flights departing klia2)

At least 1 hr
prior to departure time for AirAsia International flights, AirASIA x and all flights departing from klia2.

Baggage check thru

Your bags are automatically tagged to your final destiantion with AirAsia FLY-THRU (connecting flights) service.

Excess Baggage

Guest checking in baggage

which exceeds the pre-booked allowance will be charged on a per kg based on our fee schedule.

Alternatively, guests may also purchase 15 kg abggae for domestic flights or 20kg baggage for international flights at the check-in coun ters.

Musical Items

Smaller Musical items such as a guitar, cello, violin, or viola which exceed our cabin baggage dimensions provided it is within 75kg (dimensions : H 103cm x W 41cm x D 41cm) may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid. There is no baggage allowance associated with the purchase of an extra seat.

Sports equipment

Each Checked baggage must not exceed 32kg
sprott equipemtn weight available online
Domestic - 15kg/20kg/25kg/30kg/40kg
Internatioanal - 20kg/25kg/30kg/40kg

A. Sports equipment we accept

The following items will be charged with a sports equipment fee. All other sports equipments will be under the checked abggage allowance. The sporting equipment fee can be either pre-booked at a discounted rate online or at a standard rate at the airport check-in counters.

• Golf
• Surfboards
• Diving
• One Scuba regulator
• Tank harness
• Tank Pressure gauge
• Face mask
• One pair of fins
• Dive Suit/vest
• Bottle
• Buoyancy control device (BCD)
• Snorkel
• Weight belt
• One empty cylinder tank

Note : High intensity diving lamps and normal portable diving lamps i.e. torch lgihts, which contains rechargeable lead acid batteries, spillable or non-spilable will not be accepted on board our aircraft as check-in nor as hand baggage as it falls under dangerous Goods Regulation.

• Bicycle
• Ski / Snowboard
• Cricket

B. Sports equipment we accept as checked baggage

The following equipment we accept as checked baggage.

• Angling/Fishing
• Archery
• Hockey
• Lacrosse
• Ten pin bowling
• Tennis/Badminton
• Water skiing equipemnt
• Windsurfing equipment
• All other sporting items

Sports equipment we do not accept

Due to large sizes and handling complexities, certain sporting equipment may not be able to go through airport baggage systems or fit in the aircrafct hold and thus the following equipment will not be accepted for carriage:

• Hang Gliders
• Sails
• Kayaks, Canoes and Oars
• Pole Vaults
• Javelins

Note :

• Any number of pieces is allowed with a combined weight not exceeding pre-book/airport weight.
• Excess baggaga fee applies to eery extra kg.

Mishandled baggage

If you have a checked baggage missing, please approach one of our friendly guest service officers immediately.
You will need to provide your baggage tag that was given to you at the time of check-in to enable us to track your baggage through our baggage tracing system.
you will be given a property irregularity report (PIR) number to check the status of your baggage online and get updated regularly during the tracingn period.

Your baggage will be delcared missing after a period of 7 days for Domestic travel, and 14 days for international travel, from the date of the PIR. In this situation, you will need to prepare the following documents:

Copy of guest passprot / ID
Copy of guests bank book / statement
SWIFT/BCB/IBN Code (for international transaction)
An Authorization letter for 3rd party account (if necessary)
Copy of 3rd party passport / ID (if necessary)

Guest will be contacted by our central baggage tracing office staff for further action.

The following telephone numbers are for missing baggage enquiries only. No other equiries will be dealt with at these numbers:

• Kuala Lumpur Central bagage tracing office : +603 8777 6604
• Bangkok Central Baggage Tracing Office : +662 562 5869
• Jakarta Central Baggage Tracing Office : +6221 5591 6126 and +6221 7034 6616.

Please note that we do not accept any responsibility for personal belongings misplaced or lost on board the aircraft or in the airport terminal. All items carried by you are solely at your own risk. Any items found on board will be forwarded to the lost property offices at the respective airports. Any items found at the airport terminal will ber handed over to the airport authorities.

Delayed Baggage

If your baggage has been delayed, we will make the necessary arrangements to deliver it to your local addreess provided in the PIR form as and when id arrives. Arrangements will also be made to assist you should items of baggage arrive damaged.

If you wish to file a cliam or an action regarrding delay of checked baggage, you must notify us within twenty-one (21) days from the date the baggage has been placed at your disposal.

Damaged Baggage

If you baggage is damaged, you should immediately approach one of our friendly guest service officers. Details of the damage to your baggage will be recorded and you will be offered immedisate assistance, if necessary. please note that damage to accessories and wear and tear may not be covered by us.

If your bag is damaged as a result of over-packing or unsuitable packaging, our liability will be reduced.

If you wish to file a claim or an action regarding damage to checked baggage after you've left the airport, you must notify us as soon as you discover the damage, and at the latest within 7 days of receipt of the baggage.

Important

1. AirAsia is moving back its international flight operations in Jakarta from Terminal 3 to Terminal 2F at Soekarno-Hatta International Airport effective 12 December 2018 03:00am local time (GMT+7). With this move, all AirAsia flights, including domestic flights, will operate from a single terminal.
   Please arrive at the airport at least 3 hours before their flights.
   We sincerely apologize for any inconvenience this may cause. Further information please contact Airasia Call Center at 02129270999 or 08041333333. Thank you

2. Effective 1 July 2018 AirAsia will transferring its international flights to the brand-new Terminal 2 of Mactan-Cebu International Airport.

Self Check-in

To avoid this charge and long queues at the airport, guests are encouraged to use AirAsia's easy self-check-in options.
A check-in fee of RM10 per guest will be charged for domestic flights (only within Malaysia). There will be no check-in fee for all international flights.

Online through our website
Web Check-In Available, please click this link

Web check-in opens:
- 14 days to 1 hour prior to the scheduled time of departure for AK, FD, QZ, Z2, I5 and DJ (except for flights departing from China).
- 14 days to 2 hours prior to the scheduled time of departure for AK, FD and Z2 flights departing from China.
- 14 days to 4 hours prior to the scheduled time of departure for D7, XJ and XT flights.

Airport self check-in kiosks : You can key in the 6-digit booking reference number or scan the rectangular barcode on your itinerary
Counter check-in : Open 2 hours and closes 45 minutes prior to departure time

Notes:
1. Closing time for self check-in:
AirAsia flights from 14 days prior to departure up to 1 hour prior to STD (scheduled time of departure). AirAsia X flights from 14 days prior to departure up to 4 hours prior to STD.
AirAsia flights departing from China opens 14 days before departure and closes 2 hours before departure.

1. Baggage counter closing time still applies:
   If you have baggage to check-in, airport baggage counters close 60 minutes before flight departures for International flights and45 minutes before flight departure for Domestic flights on AirAsia. For AirAsia X flights, baggage counters close 60 minutes before flight departures. You will need to perform security scanning and clearance for all check-in baggage.

*Please note that at klia2, for both international and domestic flights, check-in counters will close 60 minutes before the scheduled flight departure time.

1. Boarding gate closing time still applies: After performing self check-in, you must still arrive at the airport early enough to be able to clear immigration and be at your boarding gate early, as the boarding gate will close 20 minutes before flight departure.
2. Not everyone can self check-in:

- Guests with reduced mobility and those with special needs (please check-in at the counter)
- Group bookings of 10 or more guests under one booking number (please check-in online or at the counter)
- Guests with flights from IKA (Tehran) and HNL (Honolulu)

1. For guest(s) departing for Australia: the self check-in pass will be printed with a notification “THIS IS NOT A BOARDING PASS”. This pass is not a valid boarding pass, guest(s) must proceed to the Document Check/Baggage Drop-Off Counter for Advance Passenger Processing (APP) approval after which a boarding pass will be issued.

All information of Check-in can changes at anytime without prior notice, please contact airlines for more information.

Whether It's Low Fare, Premium Flex or Business Class Seats, each fare carries its own set of rules and perks. Just select the best fare type of your choice to have an awesome journey with us.

Information of flight schedule of AirAsia Thailand click here

AirAsia was originally owned by DRB-HICOM owned by the Government of Malaysia, but the airline has a heavy burden and eventually purchased by former Time Warner Executive, Tony Fernandes, the symbolic price of 1 Euro on December 2, 2001. Tony has turnaround and AirAsia recorded a profit in 2002 with a varety of new routes and promotional prices as low as RM 10 to compete with Malaysia Airlines.

In 2003, opened a second base at Senai Airport, Johor Bahru near Singapore and AirAsia International flights to Thailand. Since then, opened Thai AirAsia and perform the various additions to routes such as Singapore and Indonesia. Flights to Macau started in June 2004 while flying to Manila and Xiamen began in April 2005. Another route is to be opened to Vietnam, Cambodia, The Philippines, and Laos.

Besides Thai AirAsia, in Indonesia there are also companies that AirAsia Indoneisa (previously named AW AIR) which flew from Jakarta to Yogyakarta, Denpasar for local purposes, and from Surabaya to Medan for other domestic routes, besides Indonesia flight carried out throught the big cities such as Medan, Padang, Pekanbaru, Palembang, Jakarta, Bandung, Yogyakarta, Surabaya, Solo, Balikpapan, and Makassar.

On Thursday (17/11/2011) AirAsia terminal at Soekarno Hatta, Indonesia officialy moved from terminal 2 to terminal 3, where domestic and international flights services. Now, AirAsia Indonesia serves 26 routes with 52 flgihts that connect through five connecting airports, like Cengkareng (Jakarta), Denpasar, Surabaya, and Medan.

Hot Meals

Onboard meals

Only the tastiest flavours make up our varied menu that comprises of Asian, international and vegetarian fares to please even the pickiest eaters. Hot or Cold, Spicy or Zesty, the choice is yours.

Browse the meals menu here:

1. AK Flights
2. QZ flights
3. FD Flights
4. PQ/Z2 Flights
5. D7 Flights

Online Pre-book meals

Dine on a greater selection of local ASEAN Specialty dishes and international fares!
Pre-book your inflight meal to avaoid any diasppointment and save more!

Flights less than 75mins will only serve snacks. To enjoy hot meals onboard for short flights pre-book your meal with us today!

**Inflight meal

Thai AirAsia was incorporated on September 19, 2003 to operate a low-cost carrier business with a registered capital of Baht 400,000,000. It is a joint venture between Asia Aviation, who held 51% shareholding in Thai Asia(Pre-IPO), and AirAsia Investment (AAI), who held 49%.AAI is a holding company wholly owned by AirAsia Berhad (AAB). AAB is a listed company in Bursa Malaysia who operates a low cost carrier AirAsia in Malaysia.

On 29 May 2012, Thai AirAsia has increased its registered capital to Baht 435,555,600, being the common shares of 43,555,560 shares at the par value of Baht 10 per share. Asia Aviation has subscribed the newly issued shares, raising its shareholding to 55% while AAI was diluted to 45%. (source:Thai Air Asia

AirAsia Terms and Conditions of Carriage for FD flights
operated by Thai AirAsia

Important

1. AirAsia is moving back its international flight operations in Jakarta from Terminal 3 to Terminal 2F at Soekarno-Hatta International Airport effective 12 December 2018 03:00am local time (GMT+7). With this move, all AirAsia flights, including domestic flights, will operate from a single terminal.
   Please arrive at the airport at least 3 hours before their flights.
   We sincerely apologize for any inconvenience this may cause. Further information please contact Airasia Call Center at 02129270999 or 08041333333. Thank you

2. Effective 1 July 2018 AirAsia will transferring its international flights to the brand-new Terminal 2 of Mactan-Cebu International Airport.