All passengers (except infants) are allowed to bring 2 cabin/hand baggages for free: 1 luggage, and 1 laptop bag/hand bag/small bag.

For the cabin baggage allowance, the dimensions of the cabin luggage must not be more than 56cm x 36cm x 23cm, and it must fit in the overhead storage compartment in the aircraft. As for the smaller bag, it must not exceed 40cm x 30cm x 10cm, and will fit under the seat in front of you. The total weight of both cabin baggage should not exceed 7kg.

If the cabin baggage allowance is not enough and you plan to carry more, you can add extra checked in baggage allowance from the airline. It offers an allowance of 15kg (only on domestic flights), 20kg, 25kg, 30kg, and 40kg (also available for international routes). The check in luggage price varies between routes, and you can check it here

Liquid, aerosol, and gels (LAG) items are not prohibited and can be carried on board, as long as the passenger follow these restrictions:

• LAG items such as perfume, drinks, gels, toothpaste, and creams must be put in a container that has a maximum weight of 100gr, or maximum volume 100ml. LAG item in a container bigger than the maximum weight or volume is not allowed on board, although it is only part-filled.
• All the LAG items must be put in a transparent plastic resealable bag with a maximum sealed area of 80cm (eg. 20x20cm or 15x25cm), and maximum volume of 1 litre. Each passenger is only allowed ONE resealable plastic bag,

Thai AirAsia provides various ways for the passengers to check in other than via the check-in counter at the airport, such as the online mobile app, online check in web, and self check-in kiosks.

To check in directly on their website, you can click here on your desktop/mobile browser to check in, get and print your boarding pass. You can also install the airline’s mobile application, and check in from the app.

If both of those options are not available to you, you can also check yourself in directly at the airport using the self check in kiosks or at the check-in counter. Do not forget your itinerary since you will need the booking number to check in using the self check-in kiosk. Currently, check-in kiosks are available at most airports in Thailand, Indonesia, Malaysia, the Philippines, India, and Singapore. You can also use the self check-in kiosk to check your baggage in.

However, self check in services (web check in, mobile app check in, and self check-in kiosk) are not available for:
1. Pregnant passengers
2. Passengers flying with infant not older than 8 days
3. Passengers with reduced mobility or requiring special assistance
4. Passengers below 16 years old who is travelling alone
5. Passengers with a medical condition
6. Passengers travelling to or from the United States

Passengers who cannot self check-in have to directly check in at the airport check in counters.

There are various ways to contact the airline, from the Live Chat feature on its official site, to the Customer Service Call Center, and social media such as Twitter and Facebook. You can also go to the website and fill in an e-form, site, and the customer service team will contact you back on your email address.

The call center phone number will depend on the country you call from, and the AirAsia airline service that you use. See below for the contact number.

Service|Low Fare|Value Pack|Premium Flex|Premium Flatbed|

Note:
1. The meal for the Value Pack is pre-selected vegetarian or non-vegetarian hot meal
2. Flight date and time change for Premium Flex and Premium Flatbed is subject to fare change only if 2 hours prior to departure

Passenger flying with child(ren) and/or baby should click here for Thai AirAsia’s page on the specific fare rules, baggage, and additional passenger policy.

The airline may change its policy without any prior notification. To get an update when it happens, and for their policy on insurance, or flight delay, check the airline’s fare rules page for Thai AirAsia (FD) here

To see the flight schedule of Thai AirAsia (FD), click here

Thai AirAsia is the result of AirAsia Berhad (Malaysia AirAsia) expansion to Thailand, and a joint venture between the Malaysian low-cost carrier and Thailand’s Asia Aviation Plc. It was established two years after AirAsia was bought by its owner, Tony Fernandes, from DRB-HICOM in 2004. The first ever flight under the airline was a domestic flight from Don Mueang International Airport to Hat Yai International Airport.

At first, the airline only operate flights between Bangkok and Hat Yai, it started serving more domestic and international routes. Currently, it operates 62 airlines in its fleet to more than 60 destinations both in Thailand and other countries in Asia such as China, Viet Nam, Malaysia, and Singapore.

The airline provides various inflight services and comforts for the passengers to enjoy, meals, and free WiFi that would let you access a flight entertainment portal.

However, although the airline provides a free to access inflight WiFi, you would need to bring your own gadget. Connecting your gadget to the WiFi will direct you to ROKKI portal, and you can access entertainments such as movies, video streaming, music, and magazines

Inflight Meals

There are various type of snacks and and meals that the airline offers, from Malay to Indian and Thai foods. The price of the snacks and beverages range from 40 to 80THB, while the hot meal costs 150 to 200THB. You can also pre-book the meal for a more economical price on their website to get a better deal.
Check the full inflight menu here

Inflight Connectivity

The inflight entertainment in AirAsia Malaysia is provided through ROKKI, the airline’s on board WiFi that allows the passenger to connect their personal device to the internet during flight. ROKKI also provides free movies, video stream, music and magazines that the passengers can enjoy without paying extra.

However, the free connection cannot be used to access other applications outside of the inflight entertainment provided. If you want to access your social media, chatting apps, or other applications, you have to purchase the WiFi data. You can purchase the WiFi data before flight here or on board by using cash or credit card.

Duty Free and Merchandise

You can also purchase duty free products and AirAsia branded merchandise while on board the plane or pre-book the item and have it delivered to you during your flight.

To browse the duty free catalogue, click here

For the merchandise and souvenir catalogue, click here

Thai AirAsia is the joint venture of AirAsia Berhad (Malaysia AirAsia) and Thailand’s Asia Aviation. The airline operates using ICAO code AIQ and IATA code FD. It serves the low cost carrier market in Thailand, operating to 67 destinations from its main hub at the Don Mueang Airport in Bangkok. Some of the airline’s local Thai destinations are the Chiang Mai International Airport, Phuket International Airport, and Hat Yai International Airport. Internationally, it has flights scheduled to various airports in Asia such as Jaipur Airport, Kota Kinabalu International Airport, Kuala Lumpur International Airport, Changi Airport, and Phnom Penh International Airport.

The airline which uses the slogan “Now Everyone Can Fly” is the passenger’s choice not only because of its low fare, but also the airline’s services. AirAsia has won the Asia’s Leading Low-Cost Airline title for six years in a row at the World Travel Awards Asia and Australia, and ranked 3 star by Skytrax.

If you are a member of the AirAsia mileage, the AirAsia BIG, you can access various services on the official website, here

Thai AirAsia’s Heaf Office address is 222 Don Mueang International Airport, 3rd Floor, Central Office Building, Room No. 3200 Vibhavadi Rangsit Road, Don Mueang, Bangkok, Thailand 10210.

IMPORTANT

Effective 1st of May 2019, AirAsia relocate operations of its international flight to Terminal 2F and domestic flights to Terminal 2E at Soekarno Hatta International Airport (CGK). Please arrive at the airport at least 3 hours before Your flight's departure. We sincerely apologize for any inconvenience this may cause. Further information please contact Airasia Call Center di 08041333333 or here. Thank You

The terminal listed above are for information purposes only, and the airline may change the information with no prior notification. Contact the airline or your departure airport for a more updated information when it is updated.

To read the complete terms and conditions of Thai AirAsia (FD), click here

Just like other airlines with the brand name AirAsia attached, Thai AirAsia arranges for its flight attendants to wear a set of uniform in the company’s signature red. The female flight attendant uniform is a set of white blouse, red blouse and skirt, while the male flight attendants wear a set of black shirt and pants with red collar lining.

Thai AirAsia has a fleet composed of Airbus aircrafts with different series, the A320-200, A320neo, and A321neo. The total number of aircrafts in the fleet is 62 aircrafts, with 10 A321neo still being ordered.

Thai AirAsia offers several seat options for its passengers that depend on the route and aircraft used on the route. Currently, the airline operates using only the Airbus A320 so there are only two seats: Hot Seat and Standard Seat.

The Standard Seat has a pitch of 28” and seat width of 16-17”. The Hot Seat, however, comes with 29” pitch and 17” width complete with 20.3” legroom for seats in row 1, 12, and 14. Passengers in the Hot Seat will also be allowed to board the plane first.

If you purchase the Value Pack, you can choose a seat from the Standard Seats for free although you would still have to pay to book the Hot Seat. If you decide not to choose a seat or purchase the Hot Seat, you will be automatically allocated a seat.