Hand Baggage

Complying with the safety standard, each piece of hand luggage must not exceed 7kg and the total dimensions (width + heights + depth ) must not exceed 115cm (56 cm x 36 cm x 23 cm (or: 22’’ x 11‘’ x 9’’)

Important Notice:
In case that your hand baggage exceeds the quantity, weight and dimensions as specified above, the luggage must be checked in.

Checked Baggage

For health and safety reasons, each piece of baggage that is checked in must not exceed 32kg and total dimensions (width + heights + depth ) must not exceed 203 cm.

Important Notice:
You will be required to re-pack your bag if the weight per piece of checked baggage exceeds 32kg.
Alternatively, you may want to consider sending your baggage as cargo. Please contact center hereus prior to your travel.

Baggage Allowance

On Vietnam Airlines' flights, you are offered baggage allowance free of charge at least as below:

Business & Premium Class: 30kg checked baggage + two pieces of hand baggage
Economy Class: 20kg checked baggage + one piece of hand baggage

Personal items free of charge click here

You should check Vietnam Airlines' baggage allowance by itineraries as belows:

For itineraries within Asia click here

For itineraries from/to the America click here

For other itineraries click here

Note:

• Baggage allowance for infant (under 2 years old):
  From/To the America: 01 piece, maximum weight of 23kg and sum of 3 dimensions not exceeding 115cm (45 in) and a fully collapsible stroller. Other itinerary: 10kg and a fully collapsible stroller.

• In some cases, baggage allowance printed in your ticket may be different from above mentioned. Baggage allowance printed in your ticket will be applied.

• For itineraries from/to the America, baggage allowance policy of First Marketing Carrier will be applied for the whole routing (First Marketing Carrier is the first Carrier whose code appears on your ticket).

• If the journey includes multiple sectors and carriers, baggage allowance may be different amongst those of the carriers.

• Unless otherwise specified, maximum weight per piece of baggage is 32kg and total dimension does not exceed 203cm. If you need to bring over-weight and/or over-size baggage, please kindly contact Vietnam Airlines official agents or Vietnam Airlines offices for further information.

AIRPORT CHECK-IN

Check-in counter opens and closes following the below timing:

(*) At international airports such as Charles de Gaulle (Paris – France), Frankfurt International Airport (Frankfurt – Germany) and London Heathrow (London – England)... closing time is 60 minutes prior to time of departure.

(**) Opening time of check-in counter is different depending on the airport. Please contact Vietnam Airlines offices for more details, click here

Kiosk Check-In

Kiosk check-in is now available at the following airports
Kiosk Check In Application: click here
Kiosk Check In Procedure: Passengers please follow below these steps [https://www.vietnamairlines.com/travel-information/check-in/kiosk-check-in/kiosk-check-in-step]

Check-In Time

Vietnam Airlines provides our customers the easiest process of check-in. You can check the timing for openning and closing of Check-in counter as belows:

Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320

Information rules of Vietnam Airlines click here

Flight schedulue of Vietnam Airlines click here

Free meals and drinks

Vietnam Airlines was officially established as the country’s national flag carrieris on April 1993, based in Hanoi and majority-owned by the Vietnamese government. Utilising a fleet of narrow and wide-body Airbus, Boeing, and ATR aircraft, Vietnam Airlines operates an extensive network of domestic and regional services within Southeast and North Asia and international services to Europe and Australia.

Vietnam Airlines joined the SkyTeam alliance in June 2010, making it the first Southeast Asian carrier to have joined that alliance. It is expected to be restructured and partially privatized by 2015 to help it streamline its services and better compete with other airlines.

This would facilitate its long-term development plan that involves the improvement of its products and services, and the expansion of its fleet and flight network, as the airline aspires to become the second-largest full-service carrier in Southeast Asia by 2020.

Terms and Conditions of Vietnam Airlines click here