Vanilla Air (JW)
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Information Baggage of Vanilla Air
|Size||Carry on baggage is restricted to 1 baggage 〔sum of the three dimensions of which shall not exceed 115 cm and each dimension must be within 554025cm including outer exterior (handles,wheels,locks,etc.)〕|
|Number of bags||1 bag ＋ 1 personal item (handbag, laptop, etc.) ＝ total: 2 pieces) per customer|
|Weight||Total weight of the 2 pieces must be 7 kg or less|
Vanilla Air lets you check up to 20 kg of baggage at no cost（If you choose INCLUSIVE fare).
This is more than enough for an overseas trip for a week. Enjoy a relaxing trip without worrying about the weight of your baggage.I f the sum of your baggage's external dimentions is more than 203cm, or the length of one side is more than 120cm, there will be a fee according to the weight and number of items.
Total baggage + Number of oversized items = Total baggage fee
The fee of total baggage weight (Include oversized item)
|20kg||FREE||Area1 JPY 2,000|
|Area2 JPY 3,000|
|Area3 JPY 4,000|
|Area4 JPY 2,000|
|Area5 JPY 6,000|
|21kg - 100kg||Area2 JPY 1,000/5kg|
|21kg - 100kg||Area2 JPY 1,000/5kg|
|21kg - 100kg||Area3 JPY 1,000/5kg|
|21kg - 100kg||Area4 JPY 1,000/5kg|
|21kg - 100kg||Area5 JPY 2,000/5kg|
Maximum weight is 100kg for checked baggage per person.
Each checked baggage should be up to 32kg. (No piece limitation but if your baggage weight would be over 32kg, please divide into 2 or more.)
Check How many oversized items do you have?
Fee for number of item
Area1 JPY 2,000
Area2 JPY 3,000
Area3 JPY 4,000
Area4 JPY 2,000
Area5 JPY 6,000
|Area1||Narita = Sapporo/Amami Oshima/Okinawa/Hakadote/Osaka, Osaka = Hakodate / Amami Oshima|
|Area2||Narita = Taipei/Kao Hsiung, Osaka = Taipei = Ho Chi Minh City, Tokyo (Narita) = Cebu|
|Area3||Narita = Hong Kong|
|Area5||Ho Chi Minh City (Via Taipei)|
- If you find at the airport that an extra charge applies to your checked baggage, an additional handling fee of JPY 2,000 will be charged.
- Place a nametag (bearing your name in Romanized letters) before checking in your baggage.
- It is the customer's reponsibility to pack the item properly so as to withstand normal handling.
Effective 1 July 2018, Vanilla Air Check-in Counter will be moved to A Counter at Cebu International Airport Terminal 2, 3F.How to Check-in
Domestic: Available at Airport Self Check-in and Web Check-in
International: Service Counter only
Web Check-in (Domestic)
- Web Check-in is available from 48 hours to 2 hours prior to the scheduled departure time.
- Web Check-in is only available from PC
- Please print and bring your boarding passes to Vanilla airport counter
|From 90 min to. 30 min. before departure*||From 2 hours to 50 min. before departure|
- Please be at the gate 20 minutes before departure time
ContactInformation contact of Vanilla Air available via:
Web Form - Contact Form
Call - Services: Booking/Change/Cancel/Refund
Japan Domestic Call Only (English/Japanese)
9:00 - 18:00 (GMT +9) Everyday
+886-70-1010-3857 (International call charge will be applied)
Monday - Friday 10:00 -19:00 (GMT +9)
Fare rules of Vanilla Air click here
Flight schedule of Vanilla Air click here
Company History of Vanilla Air
August 31 The company is founded.
October 27 The company filed to operate a scheduled passenger service.
February 2 The company is authorized to operate a scheduled passenger service.
August 1 Domestic inaugural flight
October 28 International inaugural flight
December 18 Headquarters is moved to Terminal 2, Narita International Airport.
June 28 The company is recapitalized.
November 1 The company name is changed to 'Vanilla Air Inc'.
December 20 Tokyo Narita - Okinawa and Tokyo Narita - Taipei Taoyuan route opened
January 29 Tokyo Narita - Sapporo route opened
March 1 Tokyo Narita - Seoul Incheon route opened
July 1 Tokyo Narita - Amami Oshima route opened
November 2 Tokyo Narita - Hong Kong route opened
February 1 'Tokyo Narita - Kaohsiung' route opened
April 27 Osaka Kansai - Taipei Taoyuan route opened
September 14 Okinawa Naha - Taipei Taoyuan, Tokyo Narita - Ho Chi Minh City and Taipei Taoyuan - Ho Chi Minh City route opened
December 25 Tokyo Narita - Cebu route opened
February 18 Tokyo Narita - Osaka Kansai route opened
February 19 Tokyo Narita - Hakodate route opened
March 18 Osaka Kansai - Hakodate route opened
March 26 Osaka Kansai - Amami Oshima route opened
Available for Sale
Meals, Original Foods and Dessert/Snack/Beverages
Vanilla Air Inc. is a low-cost airline founded at August 31, 2011 in Japan wholly owned by All Nippon Airways.The headquarters of Vanilla Air is base in Narita with main business in scheduled air transportation business (Domestic and International flights). Vanilla Air's share holder is 100% by ANA HOLDINGS INC.
Effective 1 July 2018, Vanilla Air Check-in Counter will be moved to Counter A, at Cebu International Airport Terminal 2, 3F.Vanilla Air Terminal Information
|Airport||Departure||Arrival||Counter opening hours|
|Tokyo - Narita International Airport||Int'l E / Domestic: F, 2F, Terminal 3||Lobby, 2F, Terminal 3||Int'l: Between 120min. to 50min. before schedule departure time. Domestic: Between 90min. to 30min. before scheduled departure time|
|Sapporo - New Chitose Airport||1 F(Near by ANA Group counter)||Domestic Arrival Lobby, 1F||Between 90min. to 30min. before scheduled departure time|
|Hakadote Airport||1 F||Domestic Arrival Lobby, 1F|
|Kansai International Airport (Osaka)||Int'l: Terminal 1 Building 4F International Departure Floor A||Int'l: Terminal 1 Building 1F Arrival Floor||Between 120min. to 50min. before scheduled departure time|
|Domestic: Terminal 1 Building 2F||Domestic: Terminal 1 Building 2F||Between 90min. to 30min. before scheduled departure time|
|Naha Airport||LCC Terminal||Arrival Lobby, LCC Terminal||Between 90min. to 30min. before scheduled departure time|
|Taipei - Taiwan Taoyuan International Airport||No.5 Counter, 1F, Terminal 1||Arrival Lobby, 1F, Terminal 1||Between 120min. to 50min. before scheduled departure time|
|Amami Oshima - Amami Airport||1F Check-in counter||1F Arrival Lobby||Between 90min. to 30min. before scheduled departure time|
|Kaohsiung - Kaohsiung Int'l Airport||A, C, D Conter, 3F International Terminal||Arrival Lobby, 1F International Terminal||Between 120min. to 50min. before scheduled departure time|
|Hong Kong International Airport||Check-in Counter P. 5F, Terminal 2||Arrival Lobby, Terminal 1||Between 120min. to 50min. before scheduled departure time|
|Tan Son Nhat International Airport||G1-G4 Counter, Int'l Terminal 2F||Arrival Lobby, GF||Between 150min. to 50min. before scheduled departure time|
|Mactan-Cebu International Airport||Terminal 2, 3F, A Counter||Terminal 2, 2F||Between 150min. to 50min. before scheduled departure time|
Terms & Conditions
Terms and Condition of Vanilla Air click here