Cancellation Guide
1. Open Booking Details
2. Complete Required Document
3. Submit Refund Request
4. Get Confirmation and Updated Booking Info
Frequently Asked Question
What is Airpaz Member?
If you registered as an Airpaz Member, you will get several benefits.
You can manage your orders easier and faster, use the traveler list feature for the fastest booking’s process and you will be informed with the lowest fare for any route you desire.You can register as an Airpaz Member here (Click here)
Please note!
Do not share your Airpaz member account with another person. Please read our Terms and Conditions (Click Here)
Passport for overseas transit?
Please ensure that your passport at least has six month's validity until after your flight schedule passed. It is essential to check with the consulates of the country you're planning to visit prior to the departure so that you don't miss any of travel documents.
Forget password?
No worries! You can always reset your account password if you forget it.
As long as you can provide your email address to us, you can request “Forgot Password” in here (Click here)
Passport validity less than 6 month?
Most countries will not permit a traveler to enter their country unless the passport has more than six months validity until after the final day of trip.
That means if your passport has less than six months remaining during your trip, you should renew it right away before the departure.
When is it safe to fly with my baby?
Generally, doctors recommend you not to board until your baby’s immune system is fully developed. One month old of full-term infants may be allowed to board, though most doctors recommend anywhere between three months and six months. If your baby has heart, lung problems or any kind of illness which may worsen during flight, please discuss to your pediatrician before boarding. Each airline has different policies for infants.
Can pregnant woman take flight?
If you must take flight frequently during your pregnancy, your health care provider might recommend you to limit your total flight time. Mostly, health care provider and many airlines might restrict travel after 36 weeks of pregnancy. If you're experiencing pregnancy complications which possibly worsened in the airplane or require emergency care, you would likely not allowed to travel by your healthcare provider.
How do I submit Airpaz review about my booking experience ?
To provide feedback on your booking experience, please click “Share Your Feedback” button located on our homepage at https://www.airpaz.com. Select an emoji to reflect your satisfaction level and share your comments in the space provided. Airpaz review that you submit will help us to improve and is highly appreciated.