Cancellation Guide

guide.refundguidetitle1

1. Open Booking Details

Open your booking details from the order list or from find my booking feature. Then, click "Refund" in the Manage Booking options.
guide.refundguidetitle2

2. Complete Required Document

Upload attached document that is required, such as medical reason letter, flight changes by the airline and death certificate.
guide.refundguidetitle3

3. Submit Refund Request

Select the passengers and flight that needs to be cancelled. Please note that some flights are not allowed to be refunded according to certain airline’s policy.
guide.refundguidetitle4

4. Get Confirmation and Updated Booking Info

We’ll send an email confirmation once your flight is successfully refunded. You can also check the status and updated booking details in the Manage Booking page.

Frequently Asked Question

How do I submit Airpaz review about my booking experience ?

To provide feedback on your booking experience, please click “Share Your Feedback” button located on our homepage at https://www.airpaz.com. Select an emoji to reflect your satisfaction level and share your comments in the space provided. Airpaz review that you submit will help us to improve and is highly appreciated.