Cancellation Guide

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1. Open Booking Details

Open your booking details from the order list or from find my booking feature. Then, click "Refund" in the Manage Booking options.
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2. Complete Required Document

Upload attached document that is required, such as medical reason letter, flight changes by the airline and death certificate.
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3. Submit Refund Request

Select the passengers and flight that needs to be cancelled. Please note that some flights are not allowed to be refunded according to certain airline’s policy.
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4. Get Confirmation and Updated Booking Info

We’ll send an email confirmation once your flight is successfully refunded. You can also check the status and updated booking details in the Manage Booking page.

Frequently Asked Question

Passport for overseas transit?

Please ensure that your passport at least has six month's validity until after your flight schedule passed. It is essential to check with the consulates of the country you're planning to visit prior to the departure so that you don't miss any of travel documents.

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