How can we help you?

Every ticket has its own conditions when it comes to cancellation. You can find the exact conditions for your flight in your flight booking itinerary email.
*Please note: 
It is also possible that your ticket cannot be cancelled. In that case, you will not receive any refund.

If you're sure you want to cancel your ticket, please send us a cancellation request in the ‘Cancellation’ option in 'Orders' menu at our website. Then, please follow the instructions below:

1. Visit our website and click on 'Orders’, then input with your Airpaz code and your email address (the one you used to make your booking).
2. Click on ‘Search’
3. Choose option ‘Cancellation’ and fill in the form.

If you are a Member, then you must login first in order to Manage your booking,

1. Visit our website, Login and click on 'Orders’ with your Airpaz code 
2. Click on ‘Search’
3. Choose option ‘Cancellation’ and fill in the form

*Please note:
This is only a cancellation request, your booking is not cancelled yet!