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각 항공권에는 자체 조건이 있으며, 특히 항공편 날짜 변경과 관련된 경우가 많습니다. 항공편을 검색할 때 귀하의 항공편에 대한 정확한 조건을 확인할 수 있습니다. 항공편 세부정보에 "일정 변경"이라는 문구가표시되어 있으면 항공편 변경이 가능합니다. 
또한 항공권이 변경 불가능한 경우도 있을 수 있습니다.

웹사이트의 '주문' 섹션에서 '항공편 변경’ 메뉴를 통해 항공편 날짜 변경/일정 변경 요청을 제출할 수 있습니다.
다음은 항공편 변경/일정 변경 요청을 위한 자세한 절차입니다:

1. 웹사이트를 방문하여 '주문’을 클릭한 후, Airpaz 코드와 예약 시 사용한 이메일 주소를 입력하세요.
2. ‘검색’을 클릭하세요.
3. '항공편 변경’ 옵션을 선택하고 단계를 따르세요.

회원의 경우 예약을 관리하려면 먼저 로그인해야 합니다.

1. 웹사이트에 방문하여 로그인한 후 '주문’을 클릭하고 Airpaz 코드를 입력하세요.
2. ‘검색’을 클릭하세요.
3. '항공편 변경’ 옵션을 선택하고 단계를 따르세요.

For check your refund status, you can simply go to 'Orders' menu, then fill in your Airpaz code and your registered email.
If you request for a refund, the status will be displayed there.

If you have registered and have an Airpaz account before, please login to your Airpaz account first before go to 'Orders' menu.

Please send us a correction name request through our form and make sure you select 'Change Traveler Data’ in 'Orders' menu in our website.
Here is the instruction:

1. Visit Our website and click on 'Orders’ then insert with your Airpaz code and your email address (the one you used to make your booking).
2. Click on ‘Search’
3. Choose the option 'Change Traveler Data and follow the steps.

If you are a Member, then you must login first in order to Manage your booking,

1. Visit our website, Login and click on 'Orders’ with your Airpaz code
2. Click on ‘Search’
3. Choose the option 'Change Traveler Data and follow the steps.

*Please notice:
Changing a flight ticket usually requiring additional costs even if you just need to correct a small spelling mistake for your name.

If your voucher code isn't working or if you don't see the field to verify your voucher, then you need to make sure your booking meets all the following conditions:

- Voucher must be applied by using same currency from your original booking
- Check if all spaces are deleted at the beginning and at the end of the code
- Check if you are mistaken 0 (the number) with O (the letter)
- Check the validity of the code. A voucher code is valid for 1 year since the date you received the voucher email.
- The voucher from flight booking is valid for flights only
- Enter the code on the payment page by clicking on ‘Verify’ to apply the voucher code

A voucher code is valid for 1 year starting from the date when you received the voucher email.
Once validity has expired, you can’t redeem it anymore.

In case you need to change your flight route, you need to make sure that your flight is eligible for rerouting.
Please refer to the Terms & Conditions for each airline for the rerouting option.
If the option for rerouting is available, go "Orders" in our website to manage your booking and choose the changes you desire.
You only need to cover the difference in price and the corresponding fee for the changes.

However if your flight time is near, usually you cannot make the changes anymore and if you already did online check-in before, no re-routing allowed.

Every ticket has its own conditions when it comes to cancellation. You can find the exact conditions for your flight in your flight booking itinerary email.
*Please note: 
It is also possible that your ticket cannot be cancelled. In that case, you will not receive any refund.

If you're sure you want to cancel your ticket, please send us a cancellation request in the ‘Cancellation’ option in 'Orders' menu at our website. Then, please follow the instructions below:

1. Visit our website and click on 'Orders’, then input with your Airpaz code and your email address (the one you used to make your booking).
2. Click on ‘Search’
3. Choose option ‘Cancellation’ and fill in the form.

If you are a Member, then you must login first in order to Manage your booking,

1. Visit our website, Login and click on 'Orders’ with your Airpaz code 
2. Click on ‘Search’
3. Choose option ‘Cancellation’ and fill in the form

*Please note:
This is only a cancellation request, your booking is not cancelled yet!

Schedule changes are always made by the airline, not by us. The airline is responsible for the transport of travelers to the destination which was originally purchased by them. 
However, airlines have the right to make changes to the flight schedule any time. 

Minor schedule change: 
You will receive an email from us regarding the schedule change. A minor change on your schedule doesn't require any action. You can use your original e-ticket to travel. You don't need to confirm the schedule change to us. 

Major schedule change: 
In this case, you will also receive email from us regarding updates on your flight schedule. When a major change on your schedule is made, the airline will need your confirmation and you can contact the airline through the help or support page in their website to confirm. 

We strongly recommend you to be at the airport at least 3 hours in advance to do counter check-in or check-in online days prior to your departure date (Check-in online may not be available for some airlines). 
Reschedule/Change/Cancel by the airline may also occur even after online check-in.