Citilink

Introduction

Citilink (QG) is a low cost carrier airline flying to domestic & international routes. The airline gives the passenger with a cabin baggage allowance of 7 kg and maximum dimension of 56 cm x 36 cm x 23 cm (L x W x H) for Airbus A320 or 41 cm x 34 cm x 17 cm (L x W x H) for ATR 72-600. The passengers flying domestic routes with Citilink will get checked baggage allowance of 15 kg. Check in time at the airport starts from 180 minutes prior to the flight departure time. Online check in is allowed for flight on Citilink official website. It can be done 2 days prior to flight departure time.

How to Book

1. Visit Airpaz site, or open the Airpaz application (Android/iOS) on your handphone. 2. Fill in the flight details in the flight search box. 3. Choose your preferred flight. 4. Fill in the passenger detail and contact information on the booking page. 5. Complete payment through the selected method. 6. Get your Citilink flight e-ticket in the My Booking page, or in your email.

How to Pay

The payment for your Citilink ticket on Airpaz can be processed via bank bank transfer, credit card, PayPal, and over the counter methods. For a complete information, visit Airpaz Payment Guide page.

Company Profile

Citilink operating with IATA code (QG) and ICAO code CTV, is a low cost carrier airline that flies domestic & international routes. The airline flies to destinations all over the world from its main hub located in Soekarno–Hatta International Airport (CGK), Halim Perdanakusuma International Airport (HLP), Juanda International Airport (SUB). Citilink operates under PT Citilink Indonesia. The company is lead by the CEO, Dewa Kadek Rai. The address of the head office is Indonesia.

History

Citilink operating with IATA (QG) and ICAO (CTV) runs under the management of PT Citilink Indonesia. The airline was first established in 2001. Over the years, Citilink has grown significantly and keep providing a trustworthy and credible service for their loyal passengers. This airline began its operation on 16-07-2001. The first ever flight route was Jakarta (CGK) - Surabaya (SUB) using Fokker F28 Fellowships. Citilink has been awarded 4-Star Low-Cost Airline in 2018 by SKYTRAX,Best Low Cost Carrier - Asia in 2018 by TripAdvisor,4-Star Low-Cost Airline in 2019 by APEX.

Flight Attendant

Citilink cabin crew wears a uniform that is dominated by green and lime colors. For male flight attendants, they wear grey shirt, black vest with black trousers. For female flight attendants, they wear green blouse have a gurdo aji pattern, green long sleeve blouse special use hijab with green skirt have a gurdo aji pattern, green trouser special make hijab. Apart from a exquisitely designed uniform, Citilink cabin crew have gained a great reputation for its excellent flight services.

Fleet

Citilink has a number of aircrafts, all of which can be seen in the following table:

Live Chat

Another alternative is to access their live chat page here.

Baggage

Web Check-in

Passengers can check in online through the official website of Citilink. To do so, click here to go to the airline’s check-in page. Online check-in page can be done 2 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Citilink check-in counters 180 minutes before the scheduled flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

This service is not available for passengers flying with Citilink.

App Check-in

It is possible for Citilink passengers to check in through the airline’s official mobile (Android/iOS) app. To do this, the passengers should download the Citilink mobile application on their mobile. The check in time is 48 hours before the scheduled departure time.

Fare Rules