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Informazioni Generali



IndiGo (6E) is a low cost carrier airline operating domestic & international routes. The cabin baggage allowance given by this airline is 7 kg and max size of 55 cm x 35 cm x 25 cm (L x W x H). The passengers flying international route with IndiGo will get free checked baggage allowance of 30 kg, while the domestic flight passengers is provided with 15 kg. Check in time at the airport starts from 240 minutes before the departure time. Check in online is allowed for flight with the airline on IndiGo official website page. It can be done 2 days prior to scheduled departure time.

How to Book

1. Go to, or access the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger detail and contact information on the booking page. 5. Complete your payment through the selected method. 6. Find your IndiGo flight e-itinerary in the My Booking page, or in your email.

How to Pay

Payment for your IndiGo ticket on Airpaz can be made via bank bank transfer, PayPal, credit card, and over the counter methods. For a complete information, visit Payment Guide page.



Company Profile

IndiGo which operates with IATA code (6E) and ICAO code IGO, is a low cost carrier airline that flies domestic & international routes. The airline flies to destinations all over the world with its main hub located in Indira Gandhi International Airport (DEL) IndiGo operates under InterGlobe Aviation Limited. The leader of the company is Rahul Bhatia and Rakesh Gangwal. The address of the head office is India


IndiGo operating with IATA (6E) and ICAO (IGO) is managed by InterGlobe Aviation Limited. The airline was established in 2005. Across the years, IndiGo continues to improve its business by offering a worthwhile and pleasant experience for their passengers. This airline began its operation on 04-08-2006. The first ever flight route was New Delhi (DEL) to Imphal (IMF) via Guwahati (GAU) using Airbus A320-200. IndiGo has won Best Low-Cost Airline in India by SKYTRAX for 10 consecutive years (2010-2019), ranked as the 4th most punctual airline globally in 2018, 6th most punctual airline globally in 2019 and 3rd most punctual airline globally in 2021 by OAG Punctuality League.

Flight Attendant

IndiGo cabin crew wears a uniform in black. The design itself has been perfectly laid out, making the crew look more refined.


IndiGo operates using a number of aircrafts, all of which can be seen in the following table:
Type Quantity
Airbus A320 CEO 48
Airbus A320neo 142
Airbus A321neo 52
ATR 72-600 35

Call Center

If you have any inquiry for the airline or are facing issues in the airport such as delayed flights or lost baggage, you can directly contact the airline. The IndiGo call center can be contacted on one of the following phone numbers :
Country Phone
India +91-9910383838
China +86-4006063838

Live Chat

Another way is to access their live chat page here.

Strutture e Servizi



Cabin Baggage

Passengers flying with IndiGo are provided a cabin baggage allowance included in their flight tickets fare. The the max dimension of the luggage put in the cabin is 55 cm x 35 cm x 25 cm (L x W x H), and max weight of the luggage is 7 kg.

Checked Baggage

IndiGo gives free checked baggage allowance for the passengers. Passengers are allowed to check in up to 15 kg of baggage on domestic flights, and 30 kg on international routes.

Excess Baggage

Extra checked baggage allowance weight cannot be purchased on Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Economy Class

The standard seat size of the IndiGo Economy Class fare is 30" seat pitch and 18" seat width.



Web Check-in

Through the official website of IndiGo, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 2 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the IndiGo check-in counters 240 minutes prior to the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

IndiGo provides kiosk check-in services for the passengers, which could be accessed at the departure city airport according to the availability. For further information on this service, contact the airline customer service. The check in time is 4 hours prior to the departure time.

App Check-in

App check-in through the airline’s official mobile (Android/iOS) app is possible. To do so, the passengers should download the IndiGo mobile application on their handphone. The check in time is 48 hours before the departure time.

Termini e Condizioni

For further information, read the Conditions of Carriage of IndiGo, click here.

Fare Rules

Travel Safety during COVID-19 · IndiGo shall provide a complimentary safety kit (three layered surgical masks, a face shield and sanitizer) to all customers at the boarding gate. · Customers seated in middle seats will also be provided additional protective equipment in the form of a wrap-around gown. · All customers should wear a mask, face shield, gown (if applicable) and sanitize their hands before proceeding to the boarding gate. · Customers must wear a face mask covering their nose and mouth, throughout their journey with IndiGo. The mask may be removed while eating and drinking. · Please maintain appropriate social distancing while boarding and de-boarding the aircraft. · Kindly adhere to all the announcements and other directives issued by our ground staff and/or crew at all points of time during your journey. · Customers are also requested to familiarise themselves with the guidelines for air passengers published by the Indian Ministry of Civil Aviation on the following link here. Caution: Customers are advised to strictly follow all COVID-19 protocols. Failure to comply with these guidelines and the directions of our ground staff and/or crew may attract penal action against the concerned individual.

a. Cancellation and Refund

Ticket with the airline can be cancelled and refunded.

b. Reschedule

Changes such as reschedule may be made to the flight tickets by directly contacting the airline. For more information on IndiGo tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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