HKExpress (UO)
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Baggage
Baggage Information of HK Exoress
Carry on Baggage
Each guest is allowed one cabin bag with a maximum weight of 7kg (15.4 lb), plus one personal item (such as handbags, cameras and digital devices). Both Items combined should not exceed the dimensions of 56 x 36 x 23cm (22" x 14" x 9").
Checked Baggage
Each checked baggage must not exceed 158cm/62" (LxWxH)
Bags that are outside of these limits may incur an additional charge or may be required to be shipped by freight.
- Fares do not include checked baggage.
- Guests may purchase baggage at the incremental weights listed when making a booking.
- Guests who do not pre-purchase baggage at time of booking, and require this service upon arrival at the airport, will be charged at a higher rate than those pre-booked the allowance online.
- Find checked baggage fee below:
Booking Via HK Express
| Description | Weight | HKD | JPY | TWD | CNY | THB | MYR | USD | KRW |
|---|---|---|---|---|---|---|---|---|---|
| Initial Booking | 20 kg | 260 | 3,900 | 1,000 | 200 | 1,000 | 130 | 34 | 37,000 |
| 25 kg | 360 | 5,400 | 1,500 | 290 | 1,500 | 180 | 47 | 51,000 | |
| 30 kg | 365 | 5,450 | 1,550 | 295 | 1,550 | 185 | 48 | 51,900 | |
| Manage My Booking | 20 kg | 390 | 5,900 | 1,600 | 310 | 1,700 | 200 | 50 | 55,000 |
| (After Initial Booking) | 25 kg | 540 | 8,100 | 2,200 | 430 | 2,300 | 270 | 70 | 77,000 |
| 30 kg | 545 | 8,150 | 2,250 | 435 | 2,350 | 275 | 72 | 78,100 |
Booking Via Call Center
| Description | Weight | HKD | JPY | TWD | CNY | THB | MYR | USD | KRW |
|---|---|---|---|---|---|---|---|---|---|
| Call Center | 20 kg | 410 | 6,200 | 1,700 | 330 | 1,800 | 210 | 54 | 59,000 |
| 25 kg | 580 | 8,600 | 2,400 | 460 | 2,500 | 290 | 75 | 82,000 | |
| 30 kg | 585 | 8,700 | 2,500 | 470 | 2,600 | 300 | 77 | 83,000 |
Booking Via Airport
| Description | Weight | HKD | JPY | TWD | CNY | THB | MYR | USD | KRW |
|---|---|---|---|---|---|---|---|---|---|
| Airport | 20 kg | 570 | 8,600 | 2,400 | 450 | 2,500 | 160 | 74 | 81,000 |
| 25 kg | 790 | 11,900 | 3,200 | 630 | 3,400 | 50 | 100 | 112,000 | |
| 30 kg | 800 | 12,000 | 3,300 | 640 | 3,500 | 100 | 105 | 114,000 | |
| Excess Baggage | Every 5kg | 200 | 3,300 | 820 | 160 | 860 | 100 | 26 | 28400 |
| (Above Booked Allowance) |
Check-In
Check-In Information of HK Express
Online Check-in
Web Check-in available here and only available for flights departing Hong Kong, Japan, Thailand, Korea, Vietnam and Cambodia, between 90 minutes and 48 hours prior to departure. Please note that the guests who are departing from Korea, Vietnam and Cambodia, are still required to visit our check-in counter at airport for travel document verification and to obtain a printed boarding pass.
Web Check-in is not available for bookings with infants and Guests that require assistance.
Counter Check-in
Please Check-In 1.5 hours before the flight departure. Check-in counters in Hong Kong Airport are located at Row P of Terminal 2.
Hong Kong International airport check-in counter open 3 hours prior to and close 1 hour before scheduled time of departure, and boarding gates will close 20 mins before departure. For check-in counter opening times at other airports, please refer to the table below.
| Originating destinations | Check-in counter opening time | Check-in counter Closing time |
|---|---|---|
| Hong Kong | 3 hours prior to departure | 1 hour prior to departure |
| Fukuoka | 3 hours prior to departure | 1 hour prior to departure |
| Nagoya | 3 hours prior to departure | 1 hour prior to departure |
| Tokyo (Haneda) | 3 hours prior to departure | 1 hour prior to departure |
| Tokyo (Narita) | 3 hours prior to departure | 1 hour prior to departure |
| Osaka (Kansai) | 2.5 hours prior to departure | 1 hour prior to departure |
| Hiroshima | 2.5 hours prior to departure | 1 hour prior to departure |
| Taichung | 3 hours prior to departure | 1 hour prior to departure |
| Phuket | 3 hours prior to departure | 1 hour prior to departure |
| Chiang Mai | 3 hours prior to departure | 1 hour prior to departure |
| Yangon | 3 hours prior to departure | 1 hour prior to departure |
| Da Nang | 2.5 hours prior to departure | 1 hour prior to departure |
| Siem Reap | 2 hours prior to departure | 1 hour prior to departure |
| Kunming | 2 hours prior to departure | 1 hour prior to departure |
| Wuxi | 1.5 hours prior to departure | 1 hour prior to departure |
| Lanzhou | 1.5 hours prior to departure | 1 hour prior to departure |
| Ningbo | 1.5 hours prior to departure | 1 hour prior to departure |
| Seoul (Incheon) | 2.5 hours prior to departure | 1 hour prior to departure |
| Busan | 2.5 hours prior to departure | 1 hour prior to departure |
| Jeju | 2.5 hours prior to departure | 1 hour prior to departure |
| Ishigaki | 2.5 hours prior to departure | 1 hour prior to departure |
| Takamatsu | 2.5 hours prior to departure | 1 hour prior to departure |
| kagoshima | 2.5 hours prior to departure | 1 hour prior to departure |
Contact
HK Express Guest Relations
- Hong Kong: (852) 3902 0288
- Mainland China: 4000 122 388
Mon - Sun:08:00 - 24:00
Thailand
(662) 634 2552
Mon - Fri: 08:30 - 17:30
Taiwan
(886) 2 25170777
Mon – Fri: 09:00-18:00
Civil Aeronautics Administration, MOTC R.O.C.：(886) 800-211-798 (Taiwan only)
Japan
0066-3386-8015
Mon – Sun:09:00 - 18:00 (Local Time)
Korea
007-988-523-8014
Mon - Sun:09:00 - 18:00 (Local Time)
Fare Rules
Flight Schedule
History
History Company of HK Express
on October 27th 2013, HK Express has added many new destinations to its route portfolio. At present, HK Express flies to destinations around Asia including top cities in Japan, Korea, Thailand, Taiwan, China, Cambodia and Vietnam.
HK Express currently operates a fleet of modern Airbus A320 aircraft. As the list of destinations increases, HK Express’ fleet is set to grow even further with plans for over 30 Airbus A320’s by 2018. To match the overwhelming demand for new destinations and more flights throughout their existing network, HK Express has been hiring, on average, one new staff member every two days. HK Express plans to recruit 300 new cabin crew by the end of 2015.
Inflight Comforts
Pre-book food and drink discount 20%
Company Profile
HK Express is Hong Kong’s first and only low-cost carrier (LCC). Focusing on low fares and on-time reliability, HK Express has brought true competition to the Hong Kong market and surrounding region.
HK Express Commitment:
- Commitment to operating a safe, secure airline
- Commitment to low fares
- Commitment to on time performance
- Commitment to making doing business with us easy
- Commitment to ensuring Guest satisfaction
- Commitment to reducing emissions & environmental impact
Terminal
Information Terminal of HK Express
| Airport | Terminal |
|---|---|
| Hong Kong Airport | Row P of Terminal 2 |