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AirAsia logo

AirAsia

Check-in is available starting from 180 minutes

Online Check-in

Last Updated: June 25, 2020 7:48 AM

Overview

AirAsia

Introduction

AirAsia (AK) is a low cost carrier airline operating domestic & international routes. The cabin baggage allowance provided by this airline is 7 kg and maximum dimension of 56 cm x 36 cm x 23 cm (L x W x H). Passenger can start checking in at the airport 180 minutes prior to the flight departure time. Online check in is possible for flight with the airline on AirAsia official website. It can be done 14 days prior to departure time.

How to Book

1. Go to Airpaz site, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the flight details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger detail and contact information on the booking page. 5. Complete payment through the selected payment method. 6. Get your AirAsia flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

The payment for your AirAsia booking on Airpaz can be processed via bank PayPal, credit card, bank transfer, and over the counter methods. For the complete information, visit Airpaz.com Payment Guide page.

About

AirAsia

Company Profile

AirAsia Malaysia (also known as AirAsia Berhad) is the biggest airline in Malaysia, and leading the market for low cost carrier not only in Malaysia but also ASEAN. It travels to 165 destinations in 25 countries, both local flights in Malaysia and international airports in Indonesia, Thailand, and India. In 2010, AirAsia Malaysia and affiliates such as AirAsia Thailand and AirAsia Indonesia reinforced their leadership in the low fare airline market by flying its 100 millionth guest and breaking the RM1 billion profit barrier. The airline operates with the lowest unit cost of US$0.023 per available seat kilometer (ASK) and a passenger breakeven load factor of 52%. The IATA code for the airline is AK, and the ICAO code is AXM. Although it operates from various airports in Kota Kinabalu, Penang, Johor Bahru, and Kuching, its main hub is the Kuala Lumpur International Airport – specifically KLIA 2. Its fleet is currently composed of a total of 89 airplanes, 68 of which are Airbus A320-200 and 21 Airbus A320neo. Established in 2001, AirAsia Berhad (AirAsia Malaysia) was listed on the Main Market of Bursa Malaysia Securities Berhad in November 2004. AirAsia Group Berhad (AAGB) has assumed the listing status of AirAsia Berhad as of 16 April 2018 following the completion of an internal reorganization.

History

At the time of its establishment in 1993 AirAsia was owned by the Malaysia-owned company, DRB-HICOM. However, it was eventually bought by the former Time Warner Executive, Tony Fernandes, in 2001 on the iconic price of 1 Euro. Ever since the change of owner, the airline has turnaround and recorded profit as early as 2002. In 2003, AirAsia Malaysia opened a second base at Senai Airport in Johor Baru near Singapore. It also started international flight route to Thailand. Flights to Macau started in June 2004, while Manila and Xiamen in Mainland China started in 2005. More international routes such as Vietnam and Cambodia followed. AirAsia also expanded to other countries such as Thailand with Thai AirAsia and AirAsia Indonesia in 2004. In 2011, AirAsia introduced two hubs, Chiang Mai for AirAsia Thailand and Medan for AirAsia Indonesia. Singapore functions as a virtual hub where AirAsia features among the top 10 airlines in terms of contribution to passenger traffic. AirAsia Philippines started in 2012 while AirAsia India started in 2013. The last one is AirAsia Japan in 2014. AirAsia also launched a sister company focused on long haul flights called AirAsia X in Malaysia, Thailand and Indonesia.

Flight Attendant

Airasia Malaysia flight attendant image
The flight attendants of AirAsia Malaysia wear a set uniform that incorporates the company’s bright red color. The female flight attendants wear white blouse paired with a set of short-sleeved blazer and knee-length skirt. As for the male flight attendants, they wear a uniform of black shirt and pants with a red lining around the collar.

Fleet

Airasia Malaysia fleet image
AirAsia Malaysia currently has a fleet with the total of 89 aircrafts. There are 68 Airbus A320-200 that accommodate at a maximum 180 passengers, and 21 A320neo that can accommodate up to 186 passengers.
Type Quantity
Airbus A320-200 69
Airbus A320neo 29

Call Center

Call center for AirAsia is not available. Please contact through AirAsia live chat (AVA).

Live Chat

Airasia provides the Live Chat feature on its official website, just fill in your email address and problems encountered via E-Form at here.

Facilities and Services

AirAsia

Baggage

Cabin Baggage

The cabin baggage allowance for all passengers (except infants) is two hand baggage that in total weighs 7kg. One cabin baggage must fit in the overhead space in the cabin, so the dimension cannot be more 56cm x 36cm x 23cm. Another baggage (laptop/handbag/small bag) with the dimension of 40cm x 30cm x 10cm that must fit under the seat in front of you.

Checked Baggage

As for the checked baggage, unless you purchase either of the Value Pack, Premium Flex, an extra fee for the baggage will be charged. For this service, it is much better to pre-book the baggage allowance to add baggage since it will be cheaper than buying it at the airport. The extra baggage allocation that can be bought are 15kg (only available for domestic flight), 20kg, 25kg, 30kg, and 40kg. Each checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. Checked baggage weight available online: 15kg / 20kg / subject to occupational health and safety requirements. Baby buggies/prams/strollers and other mobility devices can be checked in for free! 25kg / 30kg / 35kg / 40kg Checked baggage weight can only be shared with passengers in the same booking number. Each single item has to weigh less than 32kg.

Excess Baggage

For the excess baggage, it is much better to pre-book the baggage allowance to add baggage since it will be cheaper than buying it at the airport. The extra baggage allocation that can be bought are 15kg (only available for domestic flight), 20kg, 25kg, 30kg, and 40kg. However, if you are flying from the US, the checked baggage can be bought by the pieces. Either 1 piece that weigh 20kg, or 2 pieces that weigh 20kg each. For the passengers who have purchased the Value Pack, they can also bring a checked allowance that weigh 20kg max without extra charge. The checked baggage fee depends on the route and period of the flight and to see the list of all the baggage price and charges, go to AirAsia’s website here. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Airasia Malaysia Economy Class Seat image

Economy Class

There are various choices for AirAsia’s seats that depend on the aircraft that is used for the route. For AirAsia Malaysia, they currently have 19 Airbus A-320. This means that there are two types of seats that the passengers can choose from when they fly with this airline. The Standard Seats have a pitch of 28” and width of 16-17”, while the Hot Seats which are located in the front of the plane and emergency exit rows have 29” pitch and 16-17” width. For seats in row 1, 12, and 14, there is a leg room of 20.3”. Passengers in the Hot Seats can also board first on the plane. All passengers are automatically allocated a seat, but for passengers who purchased the Value Pack, they could also select a seat in the Standard Seats. As for the seat in Hot Seats, the passenger has to purchase it separately.

Inflight Comfort

Airasia Malaysia Inflight Entertainment image

Inflight Entertainment

There are various comforts offered by AirAsia for the passengers in the flight with them, from hot meals to WiFi and merchandise. Inflight entertainment in the form of movies, video streaming, music, and magazines are available for free during the flight. However, the passengers have to use their own gadgets to use the service. All you have to do is connect to the WiFi on board from your gadget and it will be directed to ROKKI Portal.

Inflight Free Snack

During flights with AirAsia free snack/beverage is not available.
Airasia Malaysia inflight meals menu image
Meal Order
There are various inflight snacks and hot meals offered in the flight with AirAsia Malaysia, with the price ranging from MYR5 to MYR17. There are also set of inflight menu, the price of the meals is around MYR20 to MYR25. Various beverages from coffee to tea are also provided for the passengers. For the full menu, you can look here. The inflight meals is also available through booking prior to the flight, you do it from the airline’s website here.
Airasia Malaysia wifi image

Inflight Wifi

The inflight entertainment in AirAsia Malaysia is provided through ROKKI, the airline’s on board WiFi that allows the passenger to connect their personal device to the internet during flight. ROKKI also provides free movies, video stream, music and magazines that the passengers can enjoy without paying extra. However, the free connection cannot be used to access other applications outside of the inflight entertainment provided. If you want to access your social media, chatting apps, or other applications, you have to purchase the WiFi data. You can purchase the WiFi data before flight here or on board by using cash or credit card.
Airasia Malaysia privilege program image

Privilege Program

Privilege program is available for the loyal customers of AirAsia, and more detail on it can be read here.

Check-in

AirAsia

Web Check-in

Online check in is available for the passengers on AirAsia’s official website check in page here. AK flight passengers can start checking in 14 days to 1 hour before the scheduled departure time, except for flights departing from China. For flights departing from China, the check in time is 14 days to 2 hours prior to departure. While web check in is available for group bookings with up to 50 passengers and most individuals, some passengers are not allowed for passengers who are pregnant or travelling with infants. Passengers with reduced mobility and/or with special needs, along with passengers with medical conditions have to check in directly at the airport check in counter.Online check in is available for the passengers on AirAsia’s official website check in page here. AK flight passengers can start checking in 14 days to 1 hour before the scheduled departure time, except for flights departing from China. For flights departing from China, the check in time is 14 days to 2 hours prior to departure. While web check in is available for group bookings with up to 50 passengers and most individuals, some passengers are not allowed for passengers who are pregnant or travelling with infants. Passengers with reduced mobility and/or with special needs, along with passengers with medical conditions have to check in directly at the airport check in counter.

Airport Check-in

For passengers who check in at the airport’s check in counter, there will be an additional fee of RM 10 for domestic Malaysian flights, but there will be no additional charge for international flights. This fee is charged per passenger per check in. However, this fee is not applied to passengers who have reduced mobility/medical conditions and including those who would need to carry medications on board. Pregnant passengers, unaccompanied minors, and young passengers travelling alone (age 12-16) are also exempted from the charge. Here is the availability, open and close time for airport check-in with AirAsia.
Airport Domestic Flights International Flights
KLIA 2 2 hours to 1 hour before departure 3 hours to 1 hour before departure
Other Airports 2 hours to 45 minutes before departure 3 hours to 1 hour before departure

Kiosk Check-in

Passengers who have arrived at the airport before doing web check-in can also choose to check in using the self check in kiosk that are available in most airports in Malaysia, Singapore, the Philippines, Indonesia, Thailand, and India. Unlike the airport counter check-in, passengers will not be charged to use this service. However, some passengers cannot use this service, such as: - Passengers with reduced mobility or special needs - Group booking with more than 10 passengers under one booking code - Passengers flying from IKA (Tehran) and HNL (Honolulu)

App Check-in

App check-in through the airline’s official mobile (Android/iOS) app is possible. To do this, download the AirAsia mobile application on their handphone. The check in time is 336 hours before the flight departure time.

Terms and Conditions

AirAsia

For the complete Flight Terms and Conditions of AirAsia (AK) flights, you can go here.

Fare Rules

AirAsia Fare Rules

- Low Fare Value Pack Premium Flex Premium Flatbed
Cabin Baggage V V V V
Checked Baggage $ 20 kg 20kg 40kg
Pick a Seat $ Standard Seats only V V
Meals $ V V V
Insurance by Tune Protect $ V V V
Lounge Access $ $ V V
Xcite Inflight Entertainment $ $ $ V
Xpress Baggage X X V V
Xpress Boarding X X V V
Dedicated Check-In X X V V
Xpress Track X X V V
Pillow and Duvet X X X V
Change Flight Date/Time $ $ Free (2 times) Unlimited
Name Change X X X X
Destination Change(Reroute) X X X X
Cancellation/Refund X X X X
BIG Points Up to 10 BIG Points for every RM1 spent Up to 10 BIG Points for every RM1 spent Up to 12 BIG Points for every RM1 spent Up to 12 BIG Points for every RM1 spent
V = Available X = Not Available $ = Additional Note: 1, The meal for the Value Pack is pre-selected vegetarian or non-vegetarian hot meal 2. Flight date and time change for Premium Flex and Premium Flatbed is subject to fare change only if 2 hours prior to departure For the complete AirAsia Malaysia (AK) Fare Rules and Policy, click here Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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