Norwegian Air Shuttle (DY)
All passengers flying with Norwegian Air have one carry-on bag and 1 handbag/laptop bag allowance to bring to the cabin. The cabin weight allowance is different between fares, 10kg for passengers flying with LowFare, LowFare+, Flex, and Premium tickets, and 15kg for PremiumFlex passengers. However, for all the passengers the maximum carry on baggage dimensions/size is 55x40x20cm. The handbag or laptop bag addition you can bring should fit under the seat in front of you (max 25x33x20cm). However, for passengers flying to/from Dubai has 8kg maximum of weight allowance instead of 10/15kg.
For families or passengers flying with infant (under 2 years), you bring some baby food and milk/formula that would be enough for the flight. You will also get an additional 5kg of checked baggage included with the ticket, and an allowance to bring one car seat and one stroller. Passenger travelling with children (2 to 11 years) are also allowed to bring one car seat and one stroller in addition of the bag allowance depending on your ticket fare type.
For passengers flying any routes except the international long haul, here is the baggage allowance:
|LowFare||1 carry-on bag (10kg)|
|LowFare+||1 carry-on bag (10kg) and 1 checked bag (20kg)|
|Flex||1 carry-on bag (10kg) and 2 checked bags (20kg each)|
|LowFare||1 carry-on bag (10kg)|
|LowFare+||1 carry-on bag (10kg) and 1 checked bag (20kg)|
|Flex||1 carry-on bag (10kg) and 2 checked bags (20kg each)|
|Premium||1 carry-on bag (10kg) and 2 checked bags (20kg each)|
|PremiumFlex||1 carry-on bag (15kg) and 2 checked bags (20kg each)|
If your carry-on baggage weighs more than the weight or size limit given by the airline, the luggage will be taken to the hold as checked baggage. If you do not have a baggage allowance or the checked-baggage allowance is exceeded, you will be charged an extra cost per item per one way according to the flight type and route taken.
|Flight Type||Flight Destination||Cost|
|Direct Flight||Domestic||50 EUR|
|Direct Flight||International||80 EUR|
|Connecting Flight||Domestic/domestic||100 EUR|
|Connecting Flight||Domestic/international||130 EUR|
|Connecting Flight||International/international||160 EUR|
If you have checked in two baggage items to the hold, you will be charged for excess baggage: 11 EUR per kilo, per leg.
You can purchase the extra baggage allowance directly on their website, which will also cost less than buying the add baggage allowance directly at the airport. The price depends on the routes, and you can see the cost and baggage policy here
You can check-in for your flight through various channels, from the airport check in counter or kiosk, to online check in. For the online check-in option, there are three ways to do it: SMS ticket, Travel Assistant app, and their official website. Online check-in options are available 24 hours prior to the scheduled departure time.
This option will be available to you if you provide your phone number when booking your ticket with the airline. They will send you a link to their official check-in site where you can then download your digital boarding pass.
Travel Assistant App
Another option is to install the Norwegian mobile app on your gadget. The app is equipped with a check in feature, where you can just click and have your boarding pass ready.
Online Check In at MyTravels
Another alternative is to go to their My Travels page here and check yourself in on their official site.
Airport Check In
However, there are some circumstances where you need to check in directly at the airport. This includes if you need special assistance, or if you travel with weapons, musical instruments, or pets. If you are an unaccompanied minor, you will also have to check in directly at the airport check-in counter.
This service operates in specific time which you can see below:
|Flight Type||Check In Time||Boarding Time|
|Domestic Nordic||2 hours to 30 minutes prior to departure||20 minutes prior to departure|
|Domestic Spain||2 hours to 45 minutes prior to departure||20 minutes prior to departure|
|Domestic Argentina||2.5 to 45 minutes prior to departure||20 minutes prior to departure|
|Flights to/from US, Canada, Thailand, Singapore, Israel, Jordan, Dubai, Argentina, Brazil, Caribbean (except flights between US/Canada and Caribbean)||3 hours to 1 hour prior to departure||20 minutes prior to departure|
|Other international flights||2 hours to 45 minutes prior to departure||20 minutes prior to departure|
Passengers who are travelling with animals, weapons, or musical instruments along with passengers who may need special assistance, or an unaccompanied minor must check-in at the airport counter at least 1 hour before the scheduled departure time.
If you ever need to contact the airline, you can contact them through various channels such as email, live chat, and call center. To contact them through their online Live Chat feature, click here
Or browse the following list of Norwegian Air contact center phone number:
|Argentina||+54 115 078 9745|
|Brazil||+55 213 500 0451|
|The Caribbean||+1 844 278 667|
|Canada||1 800 357 4159|
|Denmark||+45 70 80 78 80|
|Finland||+358 (0)9 231 01 600|
|France||+33 (0) 97 07 38 001|
|Germany||+49 (800) 589 5000|
|Italy||+39 069 480 2756|
|Ireland||+353 1 691 1489|
|Norway||+47 2149 0015|
|Singapore||+65 3163 9096|
|Spain||+34 900 838 065|
|Sweden||+46 (0) 770 45 77 00|
|Thailand||+66 (0)6000 35 180|
|UK||+44 (0)330 828 0854|
|USA||1 800 357 4159|
|Other countries||+47 2149 0015|
Norwegian Air offers various types of flight tickets similar to the normal Economy, and Business fares but different names: LowFare, LowFare+, Flex, Premium, and PremiumFlex. Each fare type have different convenience level and features, which you can see below.
All flights excluding long haul (to/from US, Canada, Thailand, Argentina and Singapore except flights between US/Canada and Caribbean)
|Type||Baggage||Seat Reservation||Onboard Meals||Fast Track||Priority Boarding||WiFi|
|LowFare||1 carry-on bag (10kg)||-||-||-||-||WiFi (most flights)|
|LowFare+||1 carry-on bag (10kg) and 1 checked bag (20kg)||V||-||-||-||WiFi (most flights)|
|Flex||1 carry-on bag and 2 checked bags (20kg)||V||-||Fast track at selected airports||Priority boarding at selected airports||WiFi (most flights)|
Flights to/from US, Canada, Thailand, Argentina and Singapore except flights between US/Canada and Caribbean)
|Type||Baggage||Seat Reservation||Onboard Meals||Fast Track||Priority Boarding||Lounge|
|LowFare||1 carry-on bag (10kg)||X||X||X||X||X|
|LowFare+||1 carry-on bag (10kg) and 1 checked bag (20kg)||Economy||V||X||X||X|
|Flex||1 carry-on bag (10kg) and 2 checked bags (20kg each)||Economy||V||V(selected airports)||V (selected airports)||X|
|Premium||1 carry-on bag and 2 checked bags (20kg each)||Premium seats||Premium meals||V(selected airports)||V (selected airports)||X|
|PremiumFlex||1 carry-on bag and 2 checked bags (20kg each)||Premium seats||Premium meals||V(selected airports)||V (selected airports)||V (selected airports)|
You can make changes to your flight details, including passenger name, destination, or date and time of the departure up to 30 minutes before the scheduled departure time. To make the changes, you can call their Call Center, talk to the staff at the airport counter, or visit their website on this link
You will be charged an extra fee to make the changes, and if you change the details by phone or at the airport there is an additional service charge of 25€ on top of the change fee.
|Non-international long haul (all except Flex and PremiumFlex)||Name change||60€|
|Non-international long haul (all except Flex and PremiumFlex)||Rebooking||60€ + price difference|
|International long haul (all except Flex and PremiumFlex)||Name change||100€|
|International long haul (all except Flex and PremiumFlex)||Rebooking||100€ + price difference|
If you decide to cancel your flight ticket, the cancellation policy of Norwegian Air is separated into two:
|Fare Type||Cancellation policy|
|LowFare, LowFare+, Premium||Full refund if cancelled within 4 hours of booking, non-refundable after|
|LowFare, LowFare+, Premium||For flights to/from the US and from Brazil, if booking is made a week before departure, cancellation within 24 hours of booking is refundable. Cancellation made after 24 hours is not refundable|
|Flex, PremiumFlex||Fully refundable, flight can be cancelled online|
If your flight happened to be delayed or cancelled by the airline, you can claim for compensation. For more information on delayed flights, click here and for the complete info on flight cancellation, click here
If your baggage is delayed, click here to read the steps to get your baggage back. If your baggage is damaged during transport, the airline has a guide that you can read here
The lost and found counter at the airport can help you find your lost item.
Check Norwegian Air Shuttle flight schedule click here
The airline was founded on January 22 1993, taking over the regional airline services in Western Norway previously done by the Busy Bee for Braathens. Although it started as a subsidiary, it started operating on a contract directly with Braathens after Busy Bee’s bankruptcy. It started operating from Bergen Airport to various destinations such as Flesland and Kvernberget. In 1994, the airline began a service from Bergen to Alesund Airport, and flew 50 flights every day.
However, the contract between Norwegian Air Shuttle (NAS) was terminated in 2002, when Scandinavian Airlines System (SAS) purchased Braathens. Since then, NAS started operating as a budget carrier serving domestic routes under the brand name Norwegian.
On 24 April 2007, NAS announced that it bought the Swedish low-cost airline FlyNordic from Finnair PLC, making it the biggest low-cost airline in Scandinavia. As a payment, Finnair received 5% share stake in the airline.
In 2010, the airline started operating from Oslo-Gardermoen and Stockholm to Helsinki-Vantaa airport. It introduced more domestic routes to destinations in Scandinavia such as Oulu Airport and Rovaniemi Airport on March 2011, and announced nine international destinations on May in the same year.
Norwegian announced a new base at London Gatwick airport to open in the spring of 2013 operating new international routes to Spain, Portugal, Italy, France, and Croatia along with flights to Scandinavian cities.
The airline expanded its wings to the United States in 2013 as it started serving the Chicago/Rockford International Airport and General Mitchell Airport to Mexico and the Caribbean as a charter airline for Apple Vacations and Funjet Vacations.
The airline provides various services and facilities that the passengers can use on board of the airplane, such as WiFi, Video on Demand, and even Live TV.
The free WiFi is available on most flights in Europe, Argentina, and flights between the US and the Caribbean. To use the facility, you need to connect using your own device to the WiFi. Once connected to the WiFi, you can also use the Video on Demand service which you can pay for using your credit card.
When connected to the WiFi, you will also be able to access the Live TV service. The channels broadcasted on board are Bloomberg Television, TV2 News Channel, and RiksTV.
If you need snacks and drinks during the flight, they are available to purchase on most flights. They have a selection of non-alcoholic drinks, alcoholic drinks, snacks, and fresh foods with various price from 2,50 EUR to 14 EUR. You can also pre-order a hot meal up to 72 hours prior to departure between Stockholm and Alicante, Cyprus-Larnaca and Malaca for 8EUR per person.
However if you are travelling on the international long haul destinations, the meal is already included in the ticket fare for passengers who purchased LowFare+, Flex, Premium, and PremiumFlex ticket. Passengers flying with the LowFare ticket can also pre-order their meals for 35EUR. To check the menu and order your meal, go to this page.
To browse their selection of movies and TV series, click here
Norwegian Air Shuttle , trading as Norwegian, is the biggest airline in Norway, and the third largest in the European market behind EasyJet and Ryanair. It operates using the ICAO code NAZ, and IATA code DY. It serves both domestic Scandinavia and Norway, Europe and international routes with destinations such as Copenhagen, Helsinki, London, and the Canary Islands from various airport bases such as London-Gatwick, Oslo-Gardermoen, and Paris-Charles de Gaulle. Norwegian’s head office is located at the Diamanten, Fornebu in Norway.
The airline has achieved various awards and achievements, including Best Value for Money by Skyscanner in 2014, and Europe’s Best Low-Cost Airline by Skytrax World Airline Awards in 2016, 2017, and 2018. In 2018, Norwegian was also awarded Four-star Rating by Skytrax.
|Albania||Tirana||Tirana International Airport Nënë Tereza|
|Argentina||Buenos Aires||Aeroparque Jorge Newbery|
|Argentina||Buenos Aires||Ministro Pistarini International Airport|
|Argentina||Cordoba||Ingeniero Aeronáutico Ambrosio L.V. Taravella International Airport|
|Argentina||Mendoza||Governor Francisco Gabrielli International Airport|
|Argentina||Neuquén||Presidente Perón International Airport|
|Argentina||Puerto Iguazú||Cataratas del Iguazú International Airport|
|Argentina||Salta||Martín Miguel de Güemes International Airport|
|Argentina||San Carlos de Bariloche||San Carlos de Bariloche Airport|
|Austria||Vienna||Vienna International Airport|
|Bosnia and Herzegovina||Sarajevo||Sarajevo International Airport|
|Brazil||Rio de Janeiro||Rio de Janeiro - Galeão International Airport||Begins 31 March 2019|
|Canada||Hamilton (ON)||John C, Munro Hamilton International Airport||Begins 31 March 2019|
|Canada||Montréal||Montréal–Pierre Elliott Trudeau International Airport|
|Cyprus||Larnaca||Larnaca International Airport|
|Czech Republic||Prague||Václav Havel Airport Prague|
|France||Ajaccio||Ajaccio Napoleon Bonaparte Airport|
|France||Marseille||Marseille Provence Airport|
|France||Nice||Nice Côte d'Azur Airport|
|France||Paris||Charles de Gaulle Airport||Terminal 1|
|France||Pointe-à-Pitre||Pointe-à-Pitre International Airport|
|France||Fort-de-France||Martinique Aimé Césaire International Airport|
|Germany||Berlin||Berlin Schönefeld Airport|
|Germany||Cologne||Cologne Bonn Airport|
|Germany||Munich||Munich Airport||Terminal 1|
|Greece||Athens||Athens International Airport|
|Greece||Cephalonia||Cephalonia International Airport|
|Greece||Chania||Chania International Airport|
|Greece||Corfu||Corfu International Airport|
|Greece||Heraklion||Heraklion International Airport|
|Greece||Kos||Kos International Airport|
|Greece||Preveza||Aktion National Airport|
|Greece||Rhodes||Rhodes International Airport|
|Greece||Santorini||Santorini (Thira) International Airport|
|Hungary||Budapest||Budapest Ferenc Liszt International Airport|
|Iceland||Reykjavik||Keflavik International Airport|
|Israel||Tel Aviv||Ben Gurion Airport|
|Italy||Catania||Catania - Fontanarossa Airport|
|Italy||Milan||Milan - Malpensa Airport|
|Italy||Olbia||Olbia Costa Smeralda Airport|
|Italy||Palermo||Falcone Borsellino Airport|
|Italy||Pisa||Pisa International Airport|
|Italy||Rome||Leonardo da Vinci - Fiumicino Airport||T3|
|Italy||Venice||Venice Marco Polo Airport|
|Jordan||Amman||Queen Alia International Airport|
|Jordan||Aqaba||King Hussein International Airport|
|Kosovo||Pristina||Pristina International Airport|
|Latvia||Riga||Riga International Airport|
|Lithuania||Palanga||Palanga International Airport|
|Malta||Valletta||Malta International Airport|
|Morocco||Agadir||Agadir-Al Massira Airport|
|Morocco||Marrakech||Marrakech Menara Airport|
|Netherlands||Amsterdam||Amsterdam Airport Schiphol|
|Norway||Ålesund||Ålesund Airport, Vigra|
|Norway||Andenes||Andøya Airport, Andenes|
|Norway||Bergen||Bergen Airport, Flesland|
|Norway||Harstad/Narvik||Harstad/Narvik Airport, Evenes|
|Norway}Haugesund||Haugesund Airport, Karmøy|
|Norway||Kirkenes||Kirkenes Airport, Høybuktmoen|
|Norway||Kristiansand||Kristiansand Airport, Kjevik|
|Norway||Lakselv||Lakselv Airport, Banak|
|Norway||Longyearbyen||Longyearbyen Airport, Longyear|
|Norway||Molde||Molde Airport, Årø|
|Norway||Oslo||Oslo Airport, Gardermoen|
|Norway||Sandefjord||Sandefjord Airport, Torp|
|Norway||Stavanger||Stavanger Airport, Sola|
|Norway||Tromsø||Tromsø Airport, Langnes|
|Norway||Trondheim||Trondheim Airport, Værnes|
|Poland||Gdańsk||Gdańsk Lech Wałęsa Airport|
|Poland||Szczecin||"Solidarity" Szczecin–Goleniów Airport|
|Poland||Warsaw||Warsaw Chopin Airport|
|Portugal||Funchal||Cristiano Ronaldo International Airport|
|Serbia||Belgrade||Belgrade Nikola Tesla Airport|
|Spain||Barcelona||Barcelona-El Prat Airport||T2|
|Spain||Las Palmas||Gran Canaria Airport|
|Spain||Madrid||Adolfo Suárez Madrid–Barajas Airport||T2|
|Spain||Murcia||Murcia-San Javier Airport|
|Spain||Palma de Mallorca||Palma de Mallorca Airport|
|Spain||Tenerife||Tenerife South Airport|
|Sweden||Gothenburg||Göteborg Landvetter Airport|
|Sweden||Stockholm||Stockholm Arlanda Airport||Terminal 4, 5|
|Thailand||Krabi||Krabi International Airport|
|United Arab Emirates||Dubai||Dubai International Airport||Terminal 1|
|United Kingdom||Edinburgh||Edinburgh Airport|
|United Kingdom||London||Gatwick Airport||South Terminal|
|United Kingdom||Manchester||Manchester Airport|
|United States||Austin||Austin-Bergstrom International Airport|
|United States||Boston||Logan International Airport|
|United States||Chicago||O’Hare International Airport|
|United States||Denver||Denver International Airport|
|United States||Fort Lauderdale||Fort Lauderdale-Hollywood International Airport||Terminal 3|
|United States||Las Vegas||McCarran International Airport|
|United States||Los Angeles||Los Angeles International Airport (LAX)||TBIT|
|United States||Miami||Miami International Airport||Begins 31 March 2019|
|United States||Newark||Newark Liberty International Airport (EWR)||Terminal B|
|United States||Newburgh||New York Stewart International Airport|
|United States||New York City||John F. Kennedy International Airport (JFK)||Terminal 1|
|United States||Oakland||Oakland International Airport|
|United States||Orlando||Orlando International Airport|
|United States||Providence||T.F. Green Airport|
|United States||San Francisco||San Francisco International Airport||Begins March 31 2019|
|United States||Seattle||Seattle-Tacoma International Airport|
|United States||Tampa||Tampa International Airport|
Terms & Conditions
Terms and Conditions
For the complete complete Conditions of Carriage of Norwegian Air Shuttle, you can click
Norwegian Air Shuttle flight attendants, both male and female, wear a matching blue uniform. The male cabin crew wears checked blazer paired with a crisp white shirt, blue pants and a matching tie. As for the female flight attendants, their uniform consists of dress, and blouse all in the blue used in the male flight attendant uniforms. They also wear a pair of red gloves, blue hat with a red rim, and a light-colored scarf around their neck.
While Norwegian and its subsidiaries operate using 163 aircrafts, the Norwegian Air Shuttle operates using 58 aircrafts listed below.
|Boeing 737 Max8||8||92||189|
Passengers flying with Norwegian can select their preferred seat on the airplane for free, except for the passengers flying with LowFare ticket.
All flights except International Long Haul seat selection cost.
|Fare Class||Seat Selection Fee|
|LowFare||9 - 29€|-|
|LowFare+||Included in the ticket|
|Flex||Included in the ticket|
On selected flights, the first five rows and seats with extra legroom will have higher price. A standard seat can be selected for passengers with LowFare+ without paying an extra fee.
International Long Haul seat selection cost
|Fare Class||Seat Selection Fee||Position|
|LowFare+||Included in the ticket||Economy Cabin|
|Flex||Included in the ticket||Economy Cabin|
|Premium||Included in the ticket||Premium Cabin|
|PremiumFlex||Included in the ticket||Premium Cabin|
If you decide not to select a seat, a random seat will be assigned to you. If you do want to select your seat, then go here