Serene Air

Company Profile

Serene Air operating with IATA code (ER) and ICAO code SEP, is a full flight airline that flies domestic & international routes. The airline flies to destinations all over the world from its main hub located in Islamabad International Airport. SereneAir Pvt. Ltd. is the owner of the trade name Serene Air. The leader of the company is Muhammad Safdar Malik. The address of the head office is Pakistan.

History

Serene Air which operates with IATA (ER) and ICAO (SEP) runs under the management of SereneAir Pvt. Ltd.. The airline was founded in 2016. During the year of its establishment, Serene Air has grown remarkably and keep maintaining a reliable service for their customers. This airline started its operation on 29-01-2017. The first ever flight route was Islamabad - Karachi using Boeing 737-800.

Flight Attendant

Serene Air cabin crew wears a uniform in black and blue. For male flight attendants, they wear white long sleeve with blue tie and black trousers. For female flight attendants, they wear blue and black suit with patterned blue scarf and black hat and blue cover and black trousers. The design itself represents Serene Air sense of purpose to offer the best experience to their passengers throughout the flight.

Fleet

Serene Air operates using a number of aircrafts, all of which can be checked in the following table:

Call Center

If you have inquiries for the airline or are facing problems in the airport such as delayed flights or lost baggage, you can directly contact the airline. One of the ways to contact the airline is by sending an email to customeraffairs@sereneair.com. The Serene Air customer service call center can be contacted on one of the following phone numbers :

Live Chat

Another way is to go to their live chat page here.

Web Check-in

Passengers cannot check in online through the official website of Serene Air.

Airport Check-in

Check-in counters for Serene Air opens 180 minutes prior to the departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

This service is not available for passengers flying with Serene Air.

App Check-in

App check in service is not available for passengers of Serene Air.

Baggage

Introduction

Serene Air (ER) is a full flight airline operating domestic & international routes. The airline gives the passengers with a cabin baggage allowance of 7 kg and maximum size of 45 inc (L + W + H). Check in time at the airport starts from 180 minutes prior to the scheduled departure time. The airline does not provide online check in services.

How to Book

1. Go to Airpaz site, or open the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger information and contact details on the booking page. 5. Process payment through the selected method. 6. Find your Serene Air flight e-ticket in the My Booking page, or in your email.

How to Pay

The payment for your Serene Air ticket on Airpaz.com can be processed via bank PayPal, bank transfer, credit card, and over the counter methods. For more complete information, visit Airpaz.com Payment Guide page.

Fare Rules