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Serene Air logo

Serene Air

Check-in is available starting from 150 minutes

Last Updated: March 18, 2021 7:13 AM

Overview

Serene Air

Introduction

Serene Air (ER) is a full flight airline operating domestic & international routes. The airline gives the passengers with a cabin baggage allowance of 7 kg and maximum size of 45 inc (L + W + H). The international route fare includes checked baggage allowance of 20 kg while the domestic route flight ticket fare includes free checked baggage allowance of 20 kg. Airport check in time at the airport starts from 180 minutes prior to the departure time. Online check in is not available.

How to Book

1. Visit Airpaz.com, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the details in the flight search box. 3. Choose your preferred flight. 4. Fill in the passenger information and contact details on the booking page. 5. Process your payment through the selected method. 6. Find your Serene Air flight e-itinerary in the My Booking page, or in your email.

How to Pay

Payment for your Serene Air booking on Airpaz.com can be processed via bank credit card, bank transfer, PayPal, and over the counter methods. For the complete information, visit Airpaz Payment Guide page.

About

Serene Air

Company Profile

Serene Air operating with IATA code (ER) and ICAO code SEP, is a full flight airline that flies domestic & international routes. The airline flies to destinations all over the world from its main hub located in Islamabad International Airport. Serene Air operates under SereneAir Pvt. Ltd.. The company is lead by the CEO, Muhammad Safdar Malik. The address of the head office is Pakistan.

History

Serene Air which operates with IATA code (ER) and ICAO code (SEP) is managed by SereneAir Pvt. Ltd.. In 2016, this airline was founded. During the year of its development, Serene Air aimed to satisfy their passengers through the services it provides. This airline was first flown on 29-01-2017. The first ever flight route was Islamabad - Karachi using Boeing 737-800.

Flight Attendant

Serene Air Flight Attendant Image
Serene Air cabin crew wears a uniform in black and blue. For male flight attendants, they wear white long sleeve with blue tie with black trousers. For female flight attendants, they wear blue and black suit with patterned blue scarf and black hat with blue cover and black trousers. The uniform itself represents Serene Air sense of purpose to create an excellent experience to their passengers throughout the flight.

Fleet

Serene Air Fleet Image
Serene Air operates using a number of aircrafts, all of which can be seen below:
Type Quantity
Airbus A330-200 1
Boeing 737-800 4

Call Center

If you have any inquiry for the airline or are facing any issue on your flight such as cancelled flights or lost baggage, you can contact the airline. One of the ways to contact the airline is by sending an email to customeraffairs@sereneair.com. The Serene Air customer service can be contacted on one of the following numbers :
Country Phone
Pakistan (+92)111737363

Live Chat

Another way is to access their live chat page here.

Facilities and Services

Serene Air

Baggage

Cabin Baggage

Passengers using the service of Serene Air are provided a cabin baggage allowance included in their flight tickets. The max weight of the baggage is 7 kg, and the maximum size of the baggage put in the overhead cabin is 45 inc (L + W + H).

Checked Baggage

Serene Air gives free checked baggage allowance for the passengers. Passengers are allowed to bring up to 20 kg of luggage on domestic route, and 20 kg on international routes.

Excess Baggage

Excess checked baggage allowance cannot be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Serene Air Economy Seat Size Image

Economy Class

The standard seat size of the Serene Air Economy Class fare is 31"-38" pitch and 17"-18" width.

Serene Air Business Seat Size Image

Business Class

The standard seat size of the Serene Air Business Class fare is 42"-60" pitch and 19"-21" width.

Inflight Comfort

Inflight Free Snack

During flights with Serene Air free snack/beverage is not available.
Serene Air Menu Meals Image
Meal Order
According to the availability, passengers can order food to enjoy during their flight.

Check-in

Serene Air

Web Check-in

Passengers cannot check in online through the site of Serene Air.

Airport Check-in

Airport check in can be done in the Serene Air check-in counters 180 minutes prior to the departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check in service is not available for passengers of Serene Air.

App Check-in

App check in service is not available for passengers of Serene Air.

Terms and Conditions

Serene Air

Fare Rules

a. Cancellation and Refund

Tickets with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule may be made to the ticket by directly contacting the airline. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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