Hainan Airlines

Free snack will be given on this trip
Check-in is available starting from 180 minutes
Online Check-in
Hainan Airlines flight attendant image
Hainan Airlines fleet image
Hainan Airlines Economy Class seat image
Hainan Airlines Business Class seat image
Hainan Airlines inflight entertainment image
Hainan Airlines meals menu image
Hainan Airlines privilege program image

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Overview

Hainan Airlines

Introduction

Hainan Airlines (HU) is a full flight airline operating domestic & international routes. The airline gives the passenger with a cabin baggage allowance of 10 kg and maximum dimension of 20 cm x 40 cm x 55 cm (L x W x H). The passengers flying international route with Hainan Airlines will get checked baggage allowance of 23 kg, while the domestic flight passengers is provided with 20 kg. Passenger can check in at the airport 180 minutes prior to the scheduled departure time. Online check in is allowed for flights with the airline on Hainan Airlines official website. It can be done 1 days prior to departure time.

How to Book

1. Visit Airpaz.com, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the contact and passenger details on the booking page. 5. Process your payment through the selected method. 6. Receive your Hainan Airlines flight e-ticket in the My Booking page, or in your registered email.

How to Pay

Payment for your Hainan Airlines ticket booking on Airpaz.com can be processed via bank credit card, bank transfer, PayPal, and over the counter methods. For the complete information, visit Airpaz.com Payment Guide page.

About

Hainan Airlines

Company Profile

Hainan Airlines which operates with IATA code (HU) and ICAO code CHH, is a full flight airline that flies domestic & international routes. The airline serves flights to destinations all over the world with its main hub located in Beijing Capital International Airport (PEK), Haikou Meilan International Airport (HAK), Xi'an Xianyang International Airport (SIA). The airline flies to Indonesia, Malaysia, Thailand, and Some cities that the airlines fly to are Kuala Lumpur, Singapore, Bangkok. Although the airline operates using the name Hainan Airlines, it is the trade name for Hainan Airlines Holding Co Ltd. The company is lead by the CEO, Chen Feng. The address of the head office is China.

History

Hainan Airlines which operates with IATA (HU) and ICAO (CHH) was first established in 1993. The airline runs under the management of Hainan Airlines Holding Co Ltd. Over time, Hainan Airlines intends to serve their loyal customers by enhancing its services. This airline was first flown on 02-05-1993. Hainan Airlines has won SKYTRAX Award in 2009 - 2013 and JACDEC Award in 2016.

Flight Attendant

Hainan Airlines flight attendant image
Hainan Airlines cabin crew wears a uniform that is dominated by grey and white. For male flight attendants, they wear grey suit and grey mantle with grey trousers. For female flight attendants, they wear white dress with chinese traditional element, grey blazer and grey beret and white dress. Apart from a perfectly designed uniform, Hainan Airlines cabin crew always committed to exceed their passengers’ expectations by delivering excellent flight services and safety quality.

Fleet

Hainan Airlines fleet image
Hainan Airlines operates using a number of aircrafts, all of which can be seen in the following table:
Type Quantity
Airbus A330-200 9
Airbus A330-300 25
Airbus A350-900 4
Boeing 737-700 1
Boeing 737-800 147
Boeing 737 MAX 8 11
Boeing 787-8 10
Boeing 787-9 28

Call Center

If you have question for the airline or are facing any issue during your flight such as lost baggage or cancelled flights, you can contact the airline. To contact the airline is by sending an email to webetservice@hnair.com. The Hainan Airlines call center can be contacted on one of the following phone numbers :
Country Phone
Thailand +66 858107555
Japan +81 3-6809-1988
China +86 898 6673 9961

Live Chat

Another way is to access their live chat page here.

Facilities and Services

Hainan Airlines

Baggage

Cabin Baggage

Passengers of Hainan Airlines are provided a cabin baggage allowance included in their flight tickets fare. The the maximum size of the baggage put in the overhead cabin is 20 cm x 40 cm x 55 cm (L x W x H), while maximum weight of the baggage is 10 kg.

Checked Baggage

Hainan Airlines gives free checked baggage allowance for the passengers. Passengers are allowed to bring up to 20 kg of luggage on domestic routes, and 23 kg on international route.

Excess Baggage

Extra checked baggage allowance weight can be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Hainan Airlines Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class in Hainan Airlines is 17 inch.

Hainan Airlines Business Class seat image

Business Class

The standard seat size of the Hainan Airlines Business Class fare is 21 inch.

Inflight Comfort

Hainan Airlines inflight entertainment image

Inflight Entertainment

Hainan Airlines provides services and in-flight entertainment for the passengers while flying on their aircraft, such as movie,TV,music,games.

Inflight Free Snack

During flights with Hainan Airlines free snack/beverage is available.
Hainan Airlines meals menu image
Meal Order
Passengers can order beverage to enjoy during their flight according to the availability. For the airline's meals and beverages menu, click here.
Hainan Airlines privilege program image

Privilege Program

Privilege program is available for the loyal customers of Hainan Airlines, and further detail on it can be accessed here.

Check-in

Hainan Airlines

Web Check-in

Passengers can do web check in through the official website of Hainan Airlines. To do so, click here to go to the airline’s check-in page. Online check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Check-in counters for Hainan Airlines opens 180 minutes before the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Hainan Airlines provides kiosk check-in services for the passengers, which can be accessed at the departure airport according to the availability. For further information on this service, contact the airline customer service. The check in time is 3 hours before the scheduled flight departure time.

App Check-in

Hainan Airlines does not provide app check in services for the passengers.

Terms and Conditions

Hainan Airlines
For the complete Conditions of Carriage of Hainan Airlines, click here.

Fare Rules

a. Cancellation and Refund

Ticket with the airline can be cancelled and refunded.

b. Reschedule

Changes such as reschedule may be made to the tickets by directly contacting the airline. For further information on Hainan Airlines flight tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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