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Batik Air logo

Batik Air

Check-in is available starting from 150 minutes

Free snack will be given on this trip

Online Check-in

Last Updated: June 25, 2020 2:07 AM

Overview

Batik Air

Introduction

Batik Air (ID) is a full flight airline operating domestic & international routes. The airline gives the passenger with a cabin baggage allowance of 7 kg and maximum dimension of 40 cm x 30 cm x 20 cm (L x W x H). The passengers flying international route with Batik Air will get free checked baggage allowance of 20 kg, while the domestic flight passengers is provided with 20 kg. Check in time at the airport starts from 150 minutes prior to the scheduled departure time. Check in online is available for flight on Batik Air official website page. It can be processed 1 days prior to flight departure time.

How to Book

1. Go to Airpaz.com, or open the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger and contact details on the booking page. 5. Process payment through the selected payment method. 6. Receive your Batik Air flight e-ticket in the My Booking page, or in your email.

How to Pay

Payment for your Batik Air ticket booking on Airpaz.com can be made via bank credit card, PayPal, bank transfer, and over the counter methods. For a complete information, visit Airpaz Payment Guide page.

About

Batik Air

Company Profile

As one of Lion Air’s child company, the owner of Batik Air is also Rudi Kirana. It was created as a full-service airline which began operating in May 2013. The IATA and ICAO code for this airline company is ID and BTK respectively. Batik Air’s fleet is composed of 46 airplanes, some of which are Airbus A320 and others Boeing 737-800/900 with around 200 flights per day serving both domestic and international airports in 44 destinations. Their head office is located in Jakarta, at the Lion Air Tower, West Jakarta. However, they also have representative offices all over Indonesia including in the International Airport Ngurah Rai Bali and 61 Stamford Road in Singapore. Cities such as Malang, Ambon, and Surabaya also have their own representative offices that you can find in the list of representative offices in Batik Air’s official website here. In all the flights with Batik Air, it provides personal television and in-flight entertainment system for every passenger. Light snacks and free meals add to the comfort, with 32 inches of seat pitches for the Economy class and 45 inches for the business class. Although at first the fleet was only composed of Boeing 737-800/900ER, right now Batik Air has 41 Airbus A320-200 and is in the process of acquiring more airplanes from both the A320NEO and A321 series.

History

Batik Air is an Indonesian airline which commenced its first commercial flight on 3 May 2013 flying from Jakarta at 10am local time to Manado at 02.00pm local time. As of January 2014, Batik Air has operated six Boeing 737-900ERs and served routes to: Jakarta, Denpasar, Yogyakarta, Semarang, Balikpapan, Manado, Pekanbaru, Ambon and Jayapura.

Flight Attendant

Batik Air flight attendant image
The uniform for Batik Air flight attendants is a set of white kebaya top and a straight long skirt. True to its name, the skirt is covered in a fabric and pattern called batik.

Fleet

Batik Air fleet image
Batik Air currently has 55 working aircrafts in their fleet, and 188 more aircraft ordered from both Boeing and Airbus.
Type Quantity
Airbus A320-200 44
Boeing 737-800 8
Boeing737-900ER 6

Call Center

If you have questions for the airline or are facing issues during your flight such as lost baggage or delayed flights, you can contact the airline. The Batik Air contact support can be contacted on one of the following phone numbers:
Country Phone Number
Indonesia (+6221) 6379 8000
Indonesia (+6280) 4177 8899
Vietnam (+848) 3820 2890
Singapore (+65) 6339 1922
Australia and New Zealand 1300 335 353
Customer Care Phone: (+6221) 633 8345 Fax : (+6221) 633 5669 Email: customercare@batikair.com

Live Chat

Live chat service is not available for passengers of Batik Air.

Facilities and Services

Batik Air

Baggage

Cabin Baggage

Passengers are allowed to have 1 (one) carry on luggage with a maximum of weight 7 (seven) kg, and maximum dimension of 40 cm x 30 cm x 20 cm. A bag of personal items that may include fully collapsible wheelchair, crutches, and braces for passenger who is dependent upon them are also allowed in the cabin. As for excess baggage fee, Batik Air does not currently have a fixed rate. For passengers who are taking toddlers and infants, they can also bring enough meals for the duration of the flight, and a baby carrier.

Checked Baggage

Economy Class passengers are given 20kg checked baggage allowance, while Business Class passengers are given 30kg baggage allowance. However, infant passengers are not given checked baggage allowance.

Excess Baggage

Economy Class passengers are given 20kg checked baggage allowance, while Business Class passengers are given 30kg baggage allowance. However, infant passengers are not given checked baggage allowance. Baggage allowance Batik Air
Class Adult/Child Infant
Economy 20kg NA
Business 30kg NA
Right now, the fee for excess baggage depends on the route that you are taking. For more information, contact the Call Center for Batik Air.

Seat

Batik Air Economy Class seat image

Economy Class

The Economy class seat in Batik Air has a 32 inches seat pitch.

Batik Air Business Class seat image

Business Class

The size of the standard seat pitch for the Business Class Class in Batik Air is 45 inches.

Inflight Comfort

Batik Air inflight entertainment image

Inflight Entertainment

Batik Air provides services and in-flight entertainment for the passengers during flight on their aircraft, such as movie, music, usb port.

Inflight Free Snack

Free snack/beverage is provided during flights with Batik Air.
Batik Air inflight meals menu image
Meal Order
Passengers can order food to enjoy during their flight according to the availability. For the airline's meals and beverages menu, click here.
Batik Air privilege program image

Privilege Program

Batik Air has a privilege program for their loyal customers, and more complete detail on it can be read here.

Check-in

Batik Air

Web Check-in

This is an option for passengers who do not have much time to go to the airport, since it allows you to simply login to Batik Air’s website here and put in the last name of the passenger. Passengers can check in through the web from 24 (twenty four) to 4 (four) hours before the departure time. There will be an option whether to print the boarding pass, or store it as a pdf file at the end of the process.

Airport Check-in

For Indonesia domestic flights, passenger should check in starting 2-hours prior to departure. Check-in counters will close 30 minutes before departure time both for economy and business classes. For International flights, the check-in counters are open 2 hours prior to departure, but the counter will close 45 minutes for all passengers.

Kiosk Check-in

Kiosk check-in services is available for the Batik Air passengers, and may be accessed at the departure city airport according to the availability. For more information on this service, contact the airline customer service call center. The check in time is 2 hours before the scheduled flight departure time.

App Check-in

Not much difference from web-check in, this method also allows passenger to check-in from their gadget. To do this, passengers should download the mobile application for Batik Air either in the Apple Store, or Play Store.

Terms and Conditions

Batik Air

Information of terms and condition of Batik Air click here.

Fare Rules

Pregnant women cannot board the plane unless they sign a form of Indemnity, and can show a medical certificate showing that they are fit for the trip. Same thing is applied for infants aged 3-7 days - they have to bring a medical certificate. Women whose pregnancy is older than 35 weeks and infants under 2 days old are not allowed in the flight. Since Batik Air will not take responsibility if there are any delays caused by matters not under their control, passengers who plan for connecting flights have to make sure that they have sufficient time in between the flights. As for cancellation, the passenger has to directly call the customer service. For further information on Batik Air ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page for the airline, here.

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