Tiger Air Taiwan (IT)
Tiger Air Group
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Passengers are allowed 2 pieces of carry-on luggage provided that each item does not exceed the dimensions of 54 cm x 38 cm x 23 cm, with a combined weight of 10kg.
Passengers are offered the choice to save if they choose to travel with hand luggage only. Passengers who need to check baggage in have the option of selecting a Luggage Upsize™ option to suit their needs at the time of making their reservation. A corresponding fee will be charged per passenger per one way flight. This excludes, but is not limited to items such as sporting equipment.
At the time of booking, select the Luggage Upsize™ option for each passenger in your party who wants to upsize. The amount displayed will be added to your total flight purchase price. If you require a different upsize option for the return sector, please book your flight sectors individually and purchase the appropriate Luggage Upsize™ for each sector.
Passengers who have not pre-booked Luggage Upsize™ online at the time of booking have the option of doing so by calling the call centre up to 4 hours prior to departure. Passengers who do not exercise this option up to 4 hours prior to departure can still do so at the airport on the day of departure but will be limited to purchase only the 15kg baggage tier. Additional weight in excess of 15kg will be subjected to the prevailing excess baggage charges.
Passengers who pay the Luggage Upsize ™ fee at the time of booking or up to 4 hours before departure are not entitled to a refund of the fee in the event that they do not travel or do not carry the upsized luggage allowance of checked-in luggage.
Any excess over the Luggage Upsize™ option selected; will be charged per kilo at the prevailing rates in the common currency of the departure airport.
Present relevant travel documents :
Passengers are required to show their booking confirmation, valid passport (for international flights) or photo ID (for domestic flights), with any necessary visas at check-in. Please note that failure to produce any of the above documents may result to immigration authorities refusing travel.
Check-in timing :
Tigerair recommends that passengers check -in 2 (two) hours prior to scheduled departure.
Check-in counters strictly close 45 minutes prior to scheduled departure time. For all flights departing Dhaka and India only, check-in opens 3 hours prior to departure and closes 1 hour before departure.
Any passenger not having completed check-in formalities and be in receipt of a boarding card within the above timeline will forfeit their seat and no compensation will be given.
Passengers with special requirements :
Passengers with special requirements (e.g. bicycle to check-in) or have special needs are advised to check-in 2 (two) hours prior to departure and make themselves known at the designated check-in counters.
English Language Support
Singapore local time
+65 3157 6434
3157 6434 (dialing within Singapore)
5am to 10pm daily
Philippines local time
+63 2 798 4499
5am to 10pm daily
Sydney/ Melbourne local time
+61 2 8073 3421
+61 3 9034 3733
02 8073 3421 (dialing within Australia)
03 9034 3733 (dialing within Australia)
7am to 12am daily
Chinese Language Support
Singapore local time
+65 3157 6434
3157 6434 (dialing within Singapore)
9am to 9pm daily
China local time
+86 4008 428 268
9am to 9pm daily
Hong Kong local time
+852 3018 6899
9am to 9pm daily
Taiwan local time
+886 2 5599 2555
02 5599 2555 (dialing within Taiwan)
9am to 9pm daily
Bahasa Melayu Language Support
Malaysia local time
001 800 81 6756
Monday to Friday 9am to 6pm
Bahasa Indonesia Language Support
Indonesia Local Time / WIB
+62 21 29532888
9am – 6pm daily
Tamil Language Support
(India local time)
000 800 852 1400
Monday to Friday 9am to 6pm
Thai Language Support
Thailand local time
001 800 852 7146
Monday to Friday 9am to 6pm
Vietnamese Language Support
Vietnam local time
Monday to Friday 9am to 6pm
Taxes and Charges
This is the portion of the total airfare above the base fare that is payable by each passenger. It is calculated by reference to the applicable Government taxes and airport charges that are payable by Tigerair in respect of passengers being carried on a particular route together with any administrative or other fees imposed by the airline.
This is a governmental departure or arrival tax which is collected by the airline and payable to the relevant governmental authorities. These taxes vary from country to country and in some cases are collected locally on departure and not by the airline.
Passenger Service Charge
This is the charge made by the airport authorities to the airlines for use of the terminal, runway, emergency services, security facilities etc. GST or VAT is currently charged at 0% on fares or fees relating to International journeys. For flights wholly within Domestic Australia, GST applies. Please note that all reference to fees in A$ in this Help section includes GST for Domestic Flights within Australia, whereas all fees quoted in S$ are without GST for International journeys.
The amounts are provided for guidance only and we reserve the right to amend our fees at any time.
- TR flights are operated by Tigerair Singapore
- TT flights are operated by Tigerair Australia
Fares quoted are per person per one way journey. All fares are subject to change until payment is made in full and all seats are subject to availability.
Open-dated or open-ended tickets are not allowed. Tickets are valid for 1 (one) year from the date of issue of the ticket.
Fares quoted are subject to airport taxes and other prevailing charges, unless already included in the fare.
Fares, taxes and charges may fluctuate based on prevailing currency exchange rates.
Fares and charges are strictly non-refundable. Passengers who do not arrive for their flight before the stipulated check in deadline will not be allowed to board the aircraft and all monies will be forfeited.
Flight dates, times, routes may be changed up to four (4) hours prior to scheduled departure subject to a change fees and any applicable fare difference. No refund for changes will be available should the fare be lower at the time of change.
Name changes are allowed subject to a change fee per flight plus any fare difference at the time of change. This is only available via the Call Centres at least (4) hours before the scheduled departure time. No refund for changes will be available should the fare be lower at the time of change.
If a reservation is not amended at least 4 (four) hours prior to scheduled departure, all monies associated with the booking are forfeited.
Infants under two (2) years of age at the time of travel that do not occupy an aircraft seat are charged an infant fee at the prevailing rates per sector; baggage allowance and payment of taxes & charges are not applicable .Only one infant per adult over 18 years of age will be permitted to travel.
Children between (2) and (12) years of age pay 100% of the adult fare.
All passengers who have purchased a Flight Combination will be required to clear customs and immigration where applicable and reclaim any baggage and then check-in for their onward flight. Please allow at least 3 (three) hours to complete this process.
Changes cannot be made to any part of a flight combination journey once the departure of the first flight has passed. Any unutilised portion of a flight combination is non-refundable or transferable.
No stopovers are allowed on any flight combination fare. A stopover is defined as a period of more than 24 hours in the connecting city and/or country.
All travel is subject to the Carrier's Conditions of carriage.
Refunds and Cancellations
Tigerair operates a no refund policy and as such it is unable to refund any tickets (fares and charges) where the passenger decides they no longer have a requirement to fly or is unable to travel, as a result of any change in personal circumstances, including but not limited to medical grounds. Individual or Personal Travel Insurance is recommended for all passengers to cover such cancellations.
Should a passenger decide they no longer wish to travel they are entitled to apply for a refund of the Government Passenger Services Tax and other government taxes paid. However, Tigerair will apply a S$50.00 or A$50.00 (for Australia domestic flights) administration fee (or local equivalent) per passenger per sector to cover the cost of processing and bank charges for each tax refund request.
In the event of the death of a passenger prior to the scheduled departure time of their flight. Tigerair will refund the reservation following receipt of a copy of the death certificate.
Changing a Booking
All reservations on Tigerair can be changed subject to the following conditions.
Flight dates, times and routes are changeable subject to availability and upon payment of a change fee on a per flight sector, per person, plus any additional cost between the original total price paid and the lowest total price available for the new flight at the time the change is made. If the total price is lower on the new flight, no refund will be made.
Changes, subject to availability, can be made up to 4 (four) hours prior to the scheduled departure time of your outbound journey on www.tigerair.com or the Tigerair call centre (subject to centre opening hours). Changes are not confirmed until a new itinerary is issued to you. Click here for details of the fees payable.
No changes can be made to any reservation within 4 (four) hours of the original scheduled departure time and/or BEYOND one (1) year from date of purchase.
There are four ways you can change your booking:
- Direct, using the Tigerair website at www.tigerair.com.
- Via a Tigerair dedicated call centre - see "Making a booking" section for more details.
- At the ticket counter in Singapore, Phuket, Clark, Macau, Perth, Ho Chi Minh City, Guangzhou, Haikou, Shenzhen, Kuala Lumpur and all Australia domestic
- Via participating local travel agents
Changes may not be permitted on selected promotional fares.
Flight cancellations and schedule changes
In the event that your Tigerair flight is cancelled we will reschedule you on the next available Tigerair flight, free of charge.
Tigerair does not compensate, reimburse or provide tickets for travel on other airlines and takes no responsibility whatsoever should a cancellation cause you to miss a connection to another flight.
If your flight is rescheduled before the date of travel, and departs more than 4 (four) hours before or after the original departure time, then you will be entitled to a travel credit or full refund of the unused part of your reservation if the alternative flight/s offered are not acceptable to you and you do not wish to travel. This is provided you notify Tigerair more than 4 (four) hours prior to the scheduled departure time of your flight.
We recommend that all passengers ensure that they have suitable private travel insurance cover in force to cover such eventualities.
Passengers who book well in advance should check their outward/return flight timings between 24 and 72 hours prior to departure by using the "Manage my booking" section on the Tigerair website or by calling the Tigerair call centre.
Changes to your reservation will be communicated via email. It is the passenger's responsibility to ensure the email address provided is current and accessed frequently. Tigerair takes no responsibility in the event that emails advising of changes to bookings are not accessed.
In the event of an ad-hoc flight delay or schedule change, where the delay or schedule change is less than 4 (four) hours, Tigerair will not give prior warning to passengers. For any ad-hoc delay or schedule change greater than 4 (four) hours every effort will be taken to contact passengers via the telephone number or email address provided at the time of making the reservation.
Standby and waitlist
Tigerair does not operate a standby or waitlist policy. All reservations must be confirmed at least 4 (four) hours prior to the Scheduled Departure Time.
Tigerair is strictly a 'point-to-point' airline. We therefore do not offer and cannot facilitate, the transfer of passengers or their baggage to other flights, whether operated by Tigerair or other airlines.
All rail and coach transfers detailed on www.tigerair.com or promoted by Tigerair are operated independently of the airline and connections cannot be guaranteed.
Tigerair is not responsible for late, cancelled or incorrectly featured transfer information.
All passengers will be required to clear Immigration/Customs where applicable and collect their baggage upon arrival of their Tigerair flight. No transfers using 'Airside' facilities will be permitted.
Milestones of Tiger Taiwan
|2013||12||In the wake of year-long profound research and valuation, the China Airlines Group, at the same time as its marches toward the glorious 55th anniversary, officially promulgated its plan to team up with Tigerair Singapore into a joint venture of Tigerair Taiwan. With the DNA of China Airlines' profound similarity with Taiwan markets in concert with Tigerair in the international budget flights, this first budget airline Tigerair Taiwan provides passengers in entire Taiwan markets with added choices.|
|2014||2||Uncompromising insistence of flight safety as Tiger Taiwan officialy|
|4||Tiger Cub & Tigress mascots convey warn Tiger Taiwan vigor|
|9||Amidst surefire preparatory work, Tigerair Taiwan launched the maiden flight of Taoyuan International Airport Taiwan—Singapore flight route, with full-load of 180 passengers eyewitnessing the successful Tigerair Taiwan maiden flight.|
|2015||3||The very voguish focus: A flight plane can be transfigured into a magnificient catwalk|
|4||Tiger Taiwan brought famed Taiwanese fast-food TKK into clouds thourgh affiance|
|7||Hundreds of eyewitnesses help promote flight safety & security through their impressive first experiences|
|9||Tiger Taiwan dedicated its efforts to adopt animals|
|9||The brand new Tigerair Taiwan promotion video began broadcast worldwide "Get Wild Tigerair Taiwan" redefined with scenarios focusing on characteristics of tigers. Through such Tigerair Taiwan dedication, we hope our fellow passengers would witness their "very wild inner wildness " in each and every Tigerair Taiwan flight.|
|11||Thousands of participants joining the tiger run|
|2016||4||Tigerair Taiwan jubilantly welcomes the one millionth passenger to board Tigerair Taiwan flight|
|6||Tiger Taiwan won the supreme honors of Platinum Prize amidst universal acclaims|
|7||March toward Koshien into the "Irrigation project", courageous enough to pursue our dreams|
|9||Tiger Taiwan [The second anniversary characterized with Get-Wild Gourmet Goodies] website excitements|
|10||" At 2015 year-end, Tigerair Taiwan held the First Tiger Tide Road-Run Gala at Dream Mall Times Square. That Gala attracted nearly ten thousand participants. In September 2016 as Tigerair Taiwan celebrated its second anniversary, we once more held ""Tigerair Taiwan Sumo Road-Run, known as Tiger Run 2 in brief"". In the current year, Tigerair Taiwan plans to benefit Tigerair Taiwan covers in northern Taiwan by hosting a 3-km grand road-run gala on east bank of Green Lake on October 22. On that occasion, we, as the pioneer, would like to introduce the famed British upsurge Sumo Run into Taiwan. On that magnificent event, each and every registered contestant would wear inflated sumo clothes throughout the game.|
|12||December 16 2016 Tigerair Taiwan welcomed its 2 millionth passenger boarding a flight at Nagoya Chubu Centrair International from Japan to Taiwan. The lucky passenger, a teenager called Mizumi, was awarded an unlimited flight pass for one year and a commemorative model aircraft, engraved with message "WELCOME ABOARD", specially designed for this event.|
|2017||1||CAL has reached an agreement with Tigerair to buy back its remaining 10% shares in Tigerair Taiwan to maximize group synergy and rationalize resource allocation. This transaction makes Tigerair Tawian a fully owned branch of China Airlines.|
|2||First batch of pilots of Tiger Taiwan graduate from local training program|
|3||Brand new Tigerair Taiwan official web site at address www.tigerairtw.com went live on March 1st 2017. Available in Traditional Chinese, English, Japanese, Thai and Korean, this multi-language web site offers localized marketing events and promotional programs aimed at the various countries.|
|4||Tigerair Taiwan won the top platinum prize of "low cost airline" again in the 19th "Reader's Digest Trustworthy Brand" benchmarking. Even better, it also got short-listed in the "Taiwan Sightseeing Contribution – Japan" category by the Tourist Bureau, MOTC. It was the only award winning airline in the "2017 Tourism Festival Celebration and Award Ceremony" held on February 9th 2017.|
|6||The Taiwan Day event by Tigerair Taiwan explode the Koshien Stadium|
|6||Tigerair Taiwan welcomed its 3 millionth passenger boarding a flight at Macau Airport to Taoyuan.|
|9||Tigerair Taiwan has cooperated with the Taipei City Zoo since September 2015. Given that it is the third anniversary since the launch of Tigerair Taiwan, we not only continue in adopting tigers, but also starting from this year, the company started to adopt leopard cats and clouded leopards under the slogan of “1+2=3”. The “1” represents the tigers originally adopted by Tigerair Taiwan, “2” means the leopard cats and clouded leopards Tigerair Taiwan started to adopt this year, and “3” means both the three kinds of animals Tigerair Taiwan adopts and the third anniversary of Tigerair Taiwan|
|9||Space adventurer Kuroro has landed in Tigerair Taiwan for the first time! Tigerair Taiwan invites all tiger fans to bear the adventurer spirit of Kuroro, ride on Tigerair Taiwan flights, and enjoy brand new traveling experience. Space Cat Kuroro likes to travel freely and likes to go on adventurers. Rumors have it that, it will pick one person’s luggage everyday and travel with them.|
|9||Tiger Taiwan "Tigerrun 3: Beer Run by Tigerair"|
Full Record of Maiden Flight
|2014||26th Sep||Maiden Flight Taoyuan-Singapore|
|14th Nov||Maiden Flight Taoyuan- Bangkok Don Muang Airport|
|17th Dec||Maiden Flight Taoyuan-Macao|
|18th Dec||Maiden Flight Kaohsiung-Macao|
|2015||2nd Ap||Maiden Flight Taoyuan-Haneda Tokyo|
|29th Jun||Maiden Flight Taoyuan-Naha Okinawa|
|3rd Jul||Maiden Flight Taoyuan-Kansai Osaka|
|3rd Jul||Maiden Flight Kaohsiung-Kansai Osaka|
|1st Sep||Maiden Flight Kaohsiung-Haneda Tokyo|
|12th Dec||Maiden Flight Taoyuan- Zhangjiajie|
|2016||19th Dec||Maiden Flight Taoyuan-Haneda Tokyo|
|28th Jan||Maiden Flight Taoyuan-Fukuoka|
|29th Jan||Maiden Flight Taoyuan-Nagoya|
|18th Mar||Maiden Flight Taoyuan- Kota Kinabalu, Sabah|
|5th May||Maiden Flight Taoyuan-Daegu|
|29th Jun||Maiden Flight Taoyuan-Sendai|
|14th Jul||Maiden Flight Taoyuan-Okayama|
|12th Aug||Maiden Flight Taoyuan-Hakodate|
|2017||19th||Maiden Flight Taoyuan-Busan|
|4th||Maiden Flight Kaohsiung-Okinawa|
|28th||Maiden Flight Taoyuan-Jeju|
|29th||Maiden Flight Taichung-Macao|
Tigerair Taiwan is a low-cost carrier (LCC) based at Taoyuan International Airport. The airline has a fleet of ten aircraft as of March 2017. It was the first and now sole Taiwan-based LCC. It was formed as a joint venture between China Airlines Group and Budget Aviation Holdings.
Prior to 2016, China Airlines held 80 percent of the share while Budget Aviation Holdings and Mandarin Airlines each held 10 percent.
In 2017, as Tigerair Singapore merged into Scoot, CAPA reported that China Airlines had purchased Budget Aviation Holdings' 10% stake, leaving China Airlines and its subsidiary Mandarin Airlines as joint owners of the airline.
|Code||City||Airport Name||Terminal Info|
|ADL||Adelaide||Adelaide International Airport||Terminal 1|
|BDO||Bandung||Husein Sastranegara International Airport|
|BKK||Bangkok||Suvarnabhumi Airport (New Bangkok International Airport)||International Terminal (Check-in Row : L06, L02, L01, L03, L05, L04 )|
|BLR||Bangalore||Bengaluru International Airport||International Terminal|
|BNE||Brisbane||Brisbane Airport||Domestic Terminal|
|CAN||Guangzhou||Guangzhou Baiyun International Airport||Terminal 1|
|CEB||Cebu||Mactan-Cebu International Airport International||Terminal (TR flights) / Domestic Terminal (DG flights)|
|CFS||Coffs Harbour||Coffs Habrbour Airport|
|CGK||Jakarta||Jakarta International Airport (Soekarno-Hatta)||Terminal 2|
|CNS||Cairns||Cairns International Airport||Domestic Terminal 2|
|COK||Kochi||Cochin International Airport (Nedumbassery Airport)||International Terminal|
|CRK||Clark (Manila)||Diosdado Macapagal (Clark) International Airport||Terminal 1|
|DAC||Dhaka||Shahjalal International Airport||Terminal 1|
|DPS||Bali||Ngurah Rai International Airport||International Terminal|
|DRW||Darwin||Darwin International Airport|
|HAK||Haikou||Haikou Meilan International Airport||International Terminal|
|HAN||Hanoi||Noi Bai International Airport||Lobby B|
|HDY||Hat Yai||Hat Yai International Airport||International Terminal|
|HKG||Hong Kong||Hong Kong International Airport||Terminal 2|
|HKT||Phuket||Phuket International Airport||Terminal 2|
|HYD||Hyderabad||Rajiv Gandhi International Airport||International Terminal|
|KBV||Krabi||Krabi Airport||Terminal 1|
|KLO||Kalibo (Boracay)||Kalibo International Airport|
|KUL||Kuala Lumpur||Kuala Lumpur International Airport||Kuala Lumpur International Airport 2 (KLIA2)|
|LGK||Langkawi||Langkawi International Airport|
|LJG||Lijiang City||Lijiang Sanyi Airport|
|MAA||Chennai||Chennai International Airport||Anna Terminal (International Terminal)|
|MCY||Sunshine Coast||Sunshine Coast Airport|
|MEL||Melbourne||Melbourne Airport||Tullamarine Domestic Terminal 4|
|MFM||Macau||Macau International Airport||International Terminal|
|MLE||Male||Ibrahim Nasir International Airport|
|MNL||Manila (NAIA)||Ninoy Aquino International Airport||Terminal 1|
|NGB||Ningbo||Ningbo Lishe International Airport|
|OOL||Gold Coast||Gold Coast Airport||Terminal 1|
|PEN||Penang||Penang International Airport International Terminal|
|PER||Perth||Perth Airport||Terminal 1 (TR flights) / Terminal 2 (TT flights)|
|PNH||Phnom Penh||Phnom Penh International Airport International Terminal|
|PPP||Whitsunday Coast||Proserpine (Whitsunday Coast) Airport|
|RGN||Yangon||Yangon International Airport||International Terminal|
|SGN||Ho Chi Minh City||Tan Son Nhat International Airport||Terminal 2|
|SIN||Singapore||Changi International Airport||Terminal 2|
|SUB||Surabaya Juanda International Airport||DomesticTerminal|
|SZX||Shenzhen||Shenzhen Bao'an International Airport||Terminal D|
|TPE||Taipei||Taiwan Taoyuan International Airport||Terminal 1|
|TRV||Thiruvananthapuram||Trivandrum International Airport||International Terminal|
|TRZ||Tiruchirapalli (Trichy)||Tiruchirapalli international Airport||International Terminal|
|XIY||Xi'an||Xi'an Xianyang International Airport||Terminal 2|