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Thai Airways logo

Thai Airways

Check-in is available starting from 240 minutes

Free snack will be given on this trip

Online Check-in

Last Updated: June 25, 2020 7:07 AM

Overview

Thai Airways

Introduction

Thai Airways (TG) is a full flight airline flying to domestic & international routes. The cabin baggage allowance given by this airline is 7 kg and max size of 56 cm x 45 cm x 25 cm (L x W x H). The passengers flying international route with Thai Airways will get free checked baggage allowance of 20 kg, while the domestic flight passengers is provided with 20 kg. Passenger can start checking in at the airport 240 minutes prior to the scheduled departure time. Check in online is available for flight with the airline on Thai Airways official website page. It can be done 1 days prior to scheduled flight departure time.

How to Book

1. Go to Airpaz website, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the contact and passenger information on the booking page. 5. Process your payment through the selected method. 6. Receive your Thai Airways flight e-ticket in the My Booking page, or in your email.

How to Pay

The payment for your Thai Airways booking on Airpaz.com can be processed via bank credit card, PayPal, bank transfer, and over the counter methods. For more complete information, visit Airpaz.com Payment Guide page.

About

Thai Airways

Company Profile

Thai Airways International, or trading as THAI, is the flag carrier of Thailand that was formed in 1960 as a joint venture between Thai Airways Company and the Scandinavian Airlines System. In 1988, the airline merged with its parent company and domestic carrier of Thailand, Thai Airways Company and becoming the domestic and international airline that we know today. The airline primarily operates from Bangkok Suvarnabhumi Airport, while its headquarter office is located in Vibhavadi Rangsit Road, Chatuchak District, Bangkok. From its hubs in Suvarnabhumi Airport and Phuket International Airport, the airline flies to up to more than 60 destinations in countries all over the world not limited to the ones located in Asia but also Europe.

History

In 1960, Thai Airways Company (TAC) that serves the domestic flight routes in Thailand arrived at an agreement with the Scandinavian Airlines System (SAS) to form a joint venture to create an airline that will serve the international routes. SAS used to own 30% share of capital in Thai Airways International, which gradually decreases over the years. In 1977, the Thai government bought out the remaining SAS share in the airline, making Thai Airways fully government-owned. However, in 1991 the airline was listed in the Stock Exchange of Thailand (SET) allowing the people to buy their share in the airline. As for the airline’s route history, its inaugural flight was from Bangkok to 9 overseas destinations in Asia from Bangkok in 1960, followed by the first intercontinental flight to Australia in 1971. Not long after, the airline launched its flight to Europe in 1972, and North America in 1980. However, the flights to North America have been stopped and restarted throughout the years, citing issues such as the high fuel cost as the reason. The last attempt to restart the flights to North America was in 2012 from Seoul to Los Angeles.

Flight Attendant

Thai Airways flight attendant image
As a Thai airline, Thai Airways infuses as much of the Thai culture into its flight as possible including the uniforms of the cabin crew. The female flight attendants have two uniforms, the signature purple traditional Thai dress, and a set of matching purple blouse, blazer and skirt. However, the traditional Thai dress uniform is only allowed to be worn by Thai national flight attendants. Tying the uniform and the brand together is a fresh purple flower worn on their lapels. The male cabin crew’s uniform is also in a shade of purple, matching the female counterparts. Their uniform consists of a white shirt, purple blazer and a matching tie, and black trousers.

Fleet

Thai Airways fleet image
Thai Airways has a number of aircrafts, all of which can be checked below:
Type Quantity
Airbus A330-300 15
Airbus A350-900 12
Airbus A380-800 6
Boeing 747-400 9
Boeing 777-200 6
Boeing 777-200ER 6
Boeing 777-300 6
Boeing 777-300ER 14
Boeing 787-8 6
Boeing 787-9 2

Call Center

If you have questions for the airline or are facing issues during your flight such as lost baggage or delayed flights, you can contact the airline. There are various ways to contact the airline, including through the feedback form that you can access here and phone numbers or email that you can contact depending on the TH you are calling from.
Country Phone
Indonesia +62-21 390-3588
Thailand +66-2-356-1111

Live Chat

Live chat service is not available for passengers of Thai Airways.

Facilities and Services

Thai Airways

Baggage

Cabin Baggage

For carry on luggage, passenger is allowed to bring one hand baggage on board. The maximum dimensions of the luggage including wheels, handles, and side pockets are 56 x 45 x 25cm or 22 x 28 x 10 in inches. The total weight of the baggage must not exceed 7kg (15lbs) and be put either in the overhead compartment or under the seat in front of them. Other than the hand carry luggage, passengers are also allowed to bring a handbag/wallet/purse as long as the size is not bigger than 37.5 x 25cm x 12.5 cm (15 x 10 x 5 inches) or total dimensions 75cm (30 inches) and weigh no more than 1.5kg (3.3lbs). Walking sticks/crutches are also allowed on board for passengers who need it. The restrictions on liquid, aerosol, and gas items are also applied with Thai Airways. LAG items must be in containers not more than 100ml. The containers (maximum total volume 1 litre) must be put in a transparent re-sealable plastic bag. Each passenger is only allowed one plastic bag.

Checked Baggage

Economy Class passengers get a checked baggage allowance of 20kg when flying on domestic routes, while the Premium Economy Class passengers get 30kg. On international flight routes, Economy Class passengers are given 20kg of checked baggage allowance, and the Premium Economy Class passengers are given 40kg. Passengers flying with infant(s) and/child(ren) are allowed to bring one fully collapsible/foldable stroller on board outside of the baggage allowance. Checked baggage allowance for Domestic Flights
Categories Maximum combined weight of items
Royal Silk Class 40kg (88 pounds)
Premium Economy Class 30kg (66 pounds)
Economy Class 30kg (66 pounds) except for RBD L/V/W: 20kg (44 pounds), and RBD G: 20kg for tickets/travel on/after 1 July 2019
Infant not occupying a seat 10kg (22 pounds)
ROP & Star Alliance Gold Members Extra 20kg (44 pounds)
Royal Orchid Platinum Member (on TG sectors only) Extra 30 kg (66 pounds)
ROP Silver Member (On TG sectors) Extra 10kg (22 pounds)
In case of code-share flights, if your flight is carried by Thai Airway’s partner airline, please contact the airline for more information.

Checked baggage allowance for International Flights Checked in baggage policy for International Flights within TC3 (Asia, Australia, New Zealand), and between TC2 (Europe, Africa, Middle East) and TC3
Categories Maximum Combined weight
Royal First Class 50kg (110 pounds)
Royal Silk Class 40kg (88 pounds)
Premium Economy Class 40kg (88 pounds)
Economy Class 30kg (66 pounds)except for RBD L/V/W: 20kg (44 pounds), and RBD G: 20kg for tickets/travel on/after 1 July 2019
Infant not occupying a seat 10kg (22 pounds)
ROP & Star Alliance Gold Members Extra 20kg (44 pounds)
Royal Orchid Platinum Member (on TG sectors only) Extra 30 kg (66 pounds)
ROP Silver Member (On TG sectors) Extra 10kg (22 pounds)
Passengers flying with infant(s) and/child(ren) are allowed to bring one fully collapsible/foldable stroller on board outside of the baggage allowance. Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. You can access the airline's official baggage policy page here or by contacting the airline’s contact center.

Excess Baggage

Extra checked baggage allowance can be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Thai Airways Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class fare in Thai Airways is 17.5 inch.

Thai Airways Business Class seat image

Business Class

The standard seat size of the Thai Airways Business Class fare is 27 inch.

Thai Airways First Class seat image

First Class

The standard seat size of the Thai Airways First Class/Executive Class is 22 inch.

Inflight Comfort

Thai Airways inflight entertainment image

Inflight Entertainment

Passengers can enjoy classic in-flight entertainment such as movies, games, music, and even news on the personal screen provided in each seat. To check some of the movies that can be accessed in the aircraft, click here For passengers flying with children, the airline provides various activities to be enjoyed by the young passengers. Toys and games are provided for children in different age groups: under 3 years, 3 to 6 years, and 6 to 12 years old. Other than toys and games, there are also movies that can be chosen from the entertainment system.

Inflight Free Snack

The free inflight meals/snacks (depending on the route) offered by the airline are inspired by traditional Thailand cuisines and tastes with global influences, and highlighting seasonal ingredients. The airline also states that the produce used in the foods are all sustainable, and support the local farmers. Passengers who have dietary restrictions such as vegetarian can pre-order their meals by contacting the Thai Airways contact centre/local office at least 48 hours before the scheduled departure time.
Thai Airways inflight meals menu image
Meal Order
Passengers can order food to enjoy in their flight according to the availability. For the airline's meals and beverages menu, click here.
Thai Airways privilege program image

Privilege Program

Thai Airways has a privilege program for their loyal customers, and more information on it can be accessed here.

Check-in

Thai Airways

Web Check-in

To access the online website check in page, click here

Airport Check-in

For the counter check in, it is easier for you to check the check in time on Thai Airways' official site here since different airport may have different check in counter open and closing time. Generally, the counter will close one hour prior to the scheduled departure time for both international and domestic flight routes. International Flights • Check-in Counters open 3 hours and CLOSE 40 minutes before departure time • Boarding gates open 1.15 hours and CLOSE 10 minutes before departure time Domestic Flights • Check-in Counters open 3 hours and CLOSE 40 minutes before departure time • Boarding gates open 1.15 hours and CLOSE 10 minutes before departure time You are advised to check in at least half an hour before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

The kiosk check in is currently only available at 7 domestic airports in Thailand, which are Bangkok (Suvarnabhumi), Chiang Mai, Chiang Rai, Phuket, KhonKaen, Hat Yai and Krabi.

App Check-in

Another option for online check in is mobile app check in. However, this is only available for domestic flights departing from Bangkok, Chiangmai, and Phuket or international flights departing from Bangkok. The passenger can made from 1 to 24 hours prior to schedules flight departure and valid for passenger with no checked luggage.

Terms and Conditions

Thai Airways

For the complete Conditions of Carriage of Thai Airways, click here.

Fare Rules

a. Cancellation and Refund

Ticket with the airline cannot be cancelled.

b. Reschedule

Changes such as reschedule may be made to the flight ticket by directly contacting the airline. Flight tickets with Thai Airways may be refundable if done within 90 days of the scheduled departure time. To cancel and get a refund on the ticket, you should contact the airline’s ticketing office. The airline may change its policy without any prior notification. To get an update when it happens, and for their policy on insurance, flight delay, etc., check the airline’s fare rules page for airline here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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