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Urumqi Air logo

Urumqi Air

Check-in is available starting from 120 minutes

Online Check-in

Last Updated: June 25, 2020 7:08 AM

Overview

Urumqi Air

Introduction

Urumqi Air (UQ) is a low cost carrier airline operating domestic & international routes. The airline provides the passengers with a cabin baggage allowance of 7 kg and maximum size of 20 cm × 40 cm × 30 cm (L x W x H). The flight ticket fare does not include checked baggage allowance. Airport check in time at the airport starts from 120 minutes prior to the flight departure time. Online check in is available for flight with the airline on Urumqi Air official website page. It can be processed 1 days prior to scheduled departure time.

How to Book

1. Go to Airpaz.com, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose your preferred flight. 4. Fill in the contact detail and passenger information on the booking page. 5. Complete payment through the selected method. 6. Get your Urumqi Air flight e-itinerary in the My Booking page, or in your email.

How to Pay

Payment for your Urumqi Air ticket booking on Airpaz can be made via bank bank transfer, credit card, PayPal, and over the counter methods. For more complete information, visit Airpaz.com Payment Guide page.

About

Urumqi Air

Company Profile

Urumqi Air operating with IATA code (UQ) and ICAO code CUH, is a low cost carrier airline that flies domestic & international routes. The airline flies to destination cities all over the world with its main hub located in Ürümqi Diwopu International Airport (URC). Although the airline operates using the name Urumqi Air, it is the trade name for Urumqi Aviation Co Ltd is the owner of the trade name Urumqi Air. The company is lead by the CEO, Wu Hao. The address of the head office is China. Urumqi Air is a member of the U-FLY Alliance.

History

Urumqi Air operating with IATA (UQ) and ICAO (CUH) was first established in 2014. The airline runs under the management of Urumqi Aviation Co Ltd. During its period of establishment, Urumqi Air intends to satisfy their customers through the services it offers. This airline began its operation on 29-08-2014

Flight Attendant

Urumqi Airlines flight attendant image
Urumqi Air cabin crew wears a uniform in grey and white. For male flight attendants, they wear white shirt with yellow tie with grey trousers. For female flight attendants, they wear grey shirt with (red, blue, orange) scarf and grey belt with grey skirt. This uniform exudes elegance, while providing the crew with maximum freedom of mobility in serving passengers..

Fleet

Urumqi Airlines fleet image
Urumqi Air has a number of airplanes, all of which can be checked in the following table:
Type Quantity
Boeing 737-800 16
COMAC ARJ21 1
Embraer 190 1

Call Center

If you have question for the airline or are facing problems on your flight such as cancelled flights or lost baggage, you can contact the airline. To contact the airline is by sending an email to uqfwzljd@hnair.com. The Urumqi Air customer service can be contacted on one of the following phone numbers :
Country Phone
China +86 991 9507 1059

Live Chat

There is no live chat service for passengers of Urumqi Air.

Facilities and Services

Urumqi Air

Baggage

Cabin Baggage

Passengers flying with Urumqi Air are given a cabin baggage allowance included in their flight tickets. The the max dimension of the luggage put in the cabin is 20 cm × 40 cm × 30 cm (L x W x H), and maximum weight of the luggage is 7 kg.

Checked Baggage

Urumqi Air does not provide free checked baggage allowance for the passengers.

Excess Baggage

Extra checked baggage allowance weight can be bought on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Urumqi Airlines Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class fare in Urumqi Air is 18 inch.

Inflight Comfort

Inflight Free Snack

During flights with Urumqi Air free snack/beverage is not available.
Urumqi Airlines meals menu image
Meal Order
Passengers can order beverage to enjoy during their flight according to the availability.For the airline's meals and beverages menu, click here.
Urumqi Airlines privilege program image

Privilege Program

Urumqi Air has a privilege program for their loyal customers, and more detail on it can be checked here.

Check-in

Urumqi Air

Web Check-in

Through the official website of Urumqi Air, passengers can check in online. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Urumqi Air check-in counters 120 minutes before the flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Urumqi Air provides kiosk check-in services for the passengers, that could be accessed at the departure city airport depending on the availability. For more information on this service, contact the airline customer service call center. The check in time is 2 hours prior to the scheduled departure time.

App Check-in

App check in service is not available for passengers of Urumqi Air.

Terms and Conditions

Urumqi Air

For further information, read the Conditions of Carriage of Urumqi Air, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline can be cancelled and refunded.

b. Reschedule

Changes such as reschedule can be made to the flight ticket by directly contacting the airline. For more complete information on Urumqi Air tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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