IntroductionAirAsia (AK) is a low cost carrier airline operating domestic & international routes. The cabin baggage allowance provided by this airline is 7 kg and maximum dimension of 56 cm x 36 cm x 23 cm (L x W x H). Passenger can start checking in at the airport 180 minutes prior to the flight departure time. Online check in is possible for flight with the airline on AirAsia official website. It can be done 14 days prior to departure time.
How to Book1. Go to Airpaz site, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the flight details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger detail and contact information on the booking page. 5. Complete payment through the selected payment method. 6. Get your AirAsia flight e-itinerary in the My Booking page, or in your registered email.
How to PayThe payment for your AirAsia booking on Airpaz can be processed via bank PayPal, credit card, bank transfer, and over the counter methods. For the complete information, visit Airpaz.com Payment Guide page.
Company ProfileAirAsia Malaysia (also known as AirAsia Berhad) is the biggest airline in Malaysia, and leading the market for low cost carrier not only in Malaysia but also ASEAN. It travels to 165 destinations in 25 countries, both local flights in Malaysia and international airports in Indonesia, Thailand, and India. In 2010, AirAsia Malaysia and affiliates such as AirAsia Thailand and AirAsia Indonesia reinforced their leadership in the low fare airline market by flying its 100 millionth guest and breaking the RM1 billion profit barrier. The airline operates with the lowest unit cost of US$0.023 per available seat kilometer (ASK) and a passenger breakeven load factor of 52%. The IATA code for the airline is AK, and the ICAO code is AXM. Although it operates from various airports in Kota Kinabalu, Penang, Johor Bahru, and Kuching, its main hub is the Kuala Lumpur International Airport – specifically KLIA 2. Its fleet is currently composed of a total of 89 airplanes, 68 of which are Airbus A320-200 and 21 Airbus A320neo. Established in 2001, AirAsia Berhad (AirAsia Malaysia) was listed on the Main Market of Bursa Malaysia Securities Berhad in November 2004. AirAsia Group Berhad (AAGB) has assumed the listing status of AirAsia Berhad as of 16 April 2018 following the completion of an internal reorganization.
HistoryAt the time of its establishment in 1993 AirAsia was owned by the Malaysia-owned company, DRB-HICOM. However, it was eventually bought by the former Time Warner Executive, Tony Fernandes, in 2001 on the iconic price of 1 Euro. Ever since the change of owner, the airline has turnaround and recorded profit as early as 2002. In 2003, AirAsia Malaysia opened a second base at Senai Airport in Johor Baru near Singapore. It also started international flight route to Thailand. Flights to Macau started in June 2004, while Manila and Xiamen in Mainland China started in 2005. More international routes such as Vietnam and Cambodia followed. AirAsia also expanded to other countries such as Thailand with Thai AirAsia and AirAsia Indonesia in 2004. In 2011, AirAsia introduced two hubs, Chiang Mai for AirAsia Thailand and Medan for AirAsia Indonesia. Singapore functions as a virtual hub where AirAsia features among the top 10 airlines in terms of contribution to passenger traffic. AirAsia Philippines started in 2012 while AirAsia India started in 2013. The last one is AirAsia Japan in 2014. AirAsia also launched a sister company focused on long haul flights called AirAsia X in Malaysia, Thailand and Indonesia.
Call CenterCall center for AirAsia is not available. Please contact through AirAsia live chat (AVA).
Live ChatAirasia provides the Live Chat feature on its official website, just fill in your email address and problems encountered via E-Form at here.
Facilities and ServicesAirAsia
Cabin BaggageThe cabin baggage allowance for all passengers (except infants) is two hand baggage that in total weighs 7kg. One cabin baggage must fit in the overhead space in the cabin, so the dimension cannot be more 56cm x 36cm x 23cm. Another baggage (laptop/handbag/small bag) with the dimension of 40cm x 30cm x 10cm that must fit under the seat in front of you.
Checked BaggageAs for the checked baggage, unless you purchase either of the Value Pack, Premium Flex, an extra fee for the baggage will be charged. For this service, it is much better to pre-book the baggage allowance to add baggage since it will be cheaper than buying it at the airport. The extra baggage allocation that can be bought are 15kg (only available for domestic flight), 20kg, 25kg, 30kg, and 40kg. Each checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. Checked baggage weight available online: 15kg / 20kg / subject to occupational health and safety requirements. Baby buggies/prams/strollers and other mobility devices can be checked in for free! 25kg / 30kg / 35kg / 40kg Checked baggage weight can only be shared with passengers in the same booking number. Each single item has to weigh less than 32kg.
Excess BaggageFor the excess baggage, it is much better to pre-book the baggage allowance to add baggage since it will be cheaper than buying it at the airport. The extra baggage allocation that can be bought are 15kg (only available for domestic flight), 20kg, 25kg, 30kg, and 40kg. However, if you are flying from the US, the checked baggage can be bought by the pieces. Either 1 piece that weigh 20kg, or 2 pieces that weigh 20kg each. For the passengers who have purchased the Value Pack, they can also bring a checked allowance that weigh 20kg max without extra charge. The checked baggage fee depends on the route and period of the flight and to see the list of all the baggage price and charges, go to AirAsia’s website here. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.
There are various choices for AirAsia’s seats that depend on the aircraft that is used for the route. For AirAsia Malaysia, they currently have 19 Airbus A-320. This means that there are two types of seats that the passengers can choose from when they fly with this airline. The Standard Seats have a pitch of 28” and width of 16-17”, while the Hot Seats which are located in the front of the plane and emergency exit rows have 29” pitch and 16-17” width. For seats in row 1, 12, and 14, there is a leg room of 20.3”. Passengers in the Hot Seats can also board first on the plane. All passengers are automatically allocated a seat, but for passengers who purchased the Value Pack, they could also select a seat in the Standard Seats. As for the seat in Hot Seats, the passenger has to purchase it separately.
Inflight EntertainmentThere are various comforts offered by AirAsia for the passengers in the flight with them, from hot meals to WiFi and merchandise. Inflight entertainment in the form of movies, video streaming, music, and magazines are available for free during the flight. However, the passengers have to use their own gadgets to use the service. All you have to do is connect to the WiFi on board from your gadget and it will be directed to ROKKI Portal.
Inflight Free SnackDuring flights with AirAsia free snack/beverage is not available.
Meal OrderThere are various inflight snacks and hot meals offered in the flight with AirAsia Malaysia, with the price ranging from MYR5 to MYR17. There are also set of inflight menu, the price of the meals is around MYR20 to MYR25. Various beverages from coffee to tea are also provided for the passengers. For the full menu, you can look here. The inflight meals is also available through booking prior to the flight, you do it from the airline’s website here.
Inflight WifiThe inflight entertainment in AirAsia Malaysia is provided through ROKKI, the airline’s on board WiFi that allows the passenger to connect their personal device to the internet during flight. ROKKI also provides free movies, video stream, music and magazines that the passengers can enjoy without paying extra. However, the free connection cannot be used to access other applications outside of the inflight entertainment provided. If you want to access your social media, chatting apps, or other applications, you have to purchase the WiFi data. You can purchase the WiFi data before flight here or on board by using cash or credit card.
Privilege ProgramPrivilege program is available for the loyal customers of AirAsia, and more detail on it can be read here.
Web Check-inOnline check in is available for the passengers on AirAsia’s official website check in page here. AK flight passengers can start checking in 14 days to 1 hour before the scheduled departure time, except for flights departing from China. For flights departing from China, the check in time is 14 days to 2 hours prior to departure. While web check in is available for group bookings with up to 50 passengers and most individuals, some passengers are not allowed for passengers who are pregnant or travelling with infants. Passengers with reduced mobility and/or with special needs, along with passengers with medical conditions have to check in directly at the airport check in counter.Online check in is available for the passengers on AirAsia’s official website check in page here. AK flight passengers can start checking in 14 days to 1 hour before the scheduled departure time, except for flights departing from China. For flights departing from China, the check in time is 14 days to 2 hours prior to departure. While web check in is available for group bookings with up to 50 passengers and most individuals, some passengers are not allowed for passengers who are pregnant or travelling with infants. Passengers with reduced mobility and/or with special needs, along with passengers with medical conditions have to check in directly at the airport check in counter.
Airport Check-inFor passengers who check in at the airport’s check in counter, there will be an additional fee of RM 10 for domestic Malaysian flights, but there will be no additional charge for international flights. This fee is charged per passenger per check in. However, this fee is not applied to passengers who have reduced mobility/medical conditions and including those who would need to carry medications on board. Pregnant passengers, unaccompanied minors, and young passengers travelling alone (age 12-16) are also exempted from the charge. Here is the availability, open and close time for airport check-in with AirAsia.
|Airport||Domestic Flights||International Flights|
|KLIA 2||2 hours to 1 hour before departure||3 hours to 1 hour before departure|
|Other Airports||2 hours to 45 minutes before departure||3 hours to 1 hour before departure|
Kiosk Check-inPassengers who have arrived at the airport before doing web check-in can also choose to check in using the self check in kiosk that are available in most airports in Malaysia, Singapore, the Philippines, Indonesia, Thailand, and India. Unlike the airport counter check-in, passengers will not be charged to use this service. However, some passengers cannot use this service, such as: - Passengers with reduced mobility or special needs - Group booking with more than 10 passengers under one booking code - Passengers flying from IKA (Tehran) and HNL (Honolulu)
App Check-inApp check-in through the airline’s official mobile (Android/iOS) app is possible. To do this, download the AirAsia mobile application on their handphone. The check in time is 336 hours before the flight departure time.
Terms and ConditionsAirAsia
AirAsia Fare Rules
|-||Low Fare||Value Pack||Premium Flex||Premium Flatbed|
|Checked Baggage||$||20 kg||20kg||40kg|
|Pick a Seat||$||Standard Seats only||V||V|
|Insurance by Tune Protect||$||V||V||V|
|Xcite Inflight Entertainment||$||$||$||V|
|Pillow and Duvet||X||X||X||V|
|Change Flight Date/Time||$||$||Free (2 times)||Unlimited|
|BIG Points||Up to 10 BIG Points for every RM1 spent||Up to 10 BIG Points for every RM1 spent||Up to 12 BIG Points for every RM1 spent||Up to 12 BIG Points for every RM1 spent|