Sriwijaya Air

Free snack will be given on this trip
Check-in is available starting from 120 minutes
Online Check-in

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Overview

Sriwijaya Air

Introduction

Sriwijaya Air (SJ) is a full flight airline operating domestic & international routes. The cabin baggage allowance given by this airline is 7 kg and max size of 56 cm x 33 cm x 23 cm (L x W x H). The passengers flying domestic routes with Sriwijaya Air will get free checked baggage allowance of 20 kg. Passengers can check in at the airport 120 minutes before the flight departure time. Online check in is available for flight with the airline on Sriwijaya Air official website. It can be processed 1 days before flight departure time.

How to Book

1. Visit Airpaz site, or access the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger and contact details on the booking page. 5. Process payment through the selected method. 6. Get your Sriwijaya Air flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

Payment for your Sriwijaya Air booking on Airpaz can be processed via bank PayPal, credit card, bank transfer, and over the counter methods. For more complete information, visit Airpaz.com Payment Guide page.

About

Sriwijaya Air

Company Profile

Sriwijaya Air operating with IATA code (SJ) and ICAO code SJY, is a full flight airline that flies domestic & international routes. The airline serves flights to destination cities all over the world from its main hub located in Soekarno Hatta International Airport (CGK) Although the airline operates using the name Sriwijaya Air, it operates under PT Sriwijaya Air. The company is lead by the CEO, Chandra Lie. The head office for the airline is located in Indonesia

History

Sriwijaya Air which operates with IATA code (SJ) and ICAO code (SJY) was first established in 2003. The airline runs under the management of PT Sriwijaya Air. Across the years, Sriwijaya Air aims to satisfy more customers through the services it offers. This airline began its operation on 10-11-2003. The milestone that has been obtained by the airline is 53 routes in 31 August 2019,48 fleet in 31 August 2019.

Flight Attendant

Sriwijaya Air flight attendant image
Sriwijaya Air cabin crew wears a uniform in red, purple, white, black. For male flight attendants, they wear white shirt, black suit with black trousers. For female flight attendants, they wear red batik with V collar and orange list detail purple batik with V collar and green list detail with red batik skirt with orange list detail purple batik skirt with green list detail. The uniform itself represents Sriwijaya Air sense of purpose to create an excellent service to their passengers during the flight.

Fleet

Sriwijaya Air fleet image
Sriwijaya Air has a number of airplanes, all of which can be seen below:
Type Quantity
Boeing 737-300 4
Boeing 737-500 6
Boeing 737-800 22
Boeing 737-900ER 2

Call Center

If you have inquiry for the airline or are facing difficulties on your flight such as cancelled flights or lost baggage, you can contact the airline. One of the ways to contact the airline is by sending an email to customerservice@sriwijayaair.co.id. The Sriwijaya Air call center can be contacted on one of the following numbers :
Country Phone
Indonesia +62 804 177 7777

Live Chat

Sriwijaya Air customer service does not provide live chat.

Facilities and Services

Sriwijaya Air

Baggage

Cabin Baggage

Passengers flying with Sriwijaya Air are allowed to bring one luggage and a laptop bag/handbag as a cabin baggage. The total weight of the items should be no more than 7kg, while the main cabin luggage should not be bigger than 56 x 33 x 23cm.

Checked Baggage

For the free checked baggage allowance, the airline has different allowance for the passengers (starting March 1st 2019). For Executive Class passengers, the allowance is 25kg. For Economy Class passengers, the baggage allowance is 15kg. As for passengers flying in ATR aircrafts, the free check in baggage allowance is 10kg. Extra 5kg baggage allowance is given to passengers bringing their sport equipments (diving equipment, surfing equipment, and bicycle) and/or Zamzam water. ATR Routes for SJ & IN
Code City
BDJ-BTW-BDJ Banjarmasin-Batulicin-Banjarmasin
BDJ-SRI-BDJ Banjarmasin-Samarinda-Banjarmasin
BTW-SUB-BTW Batulicin-Surabaya-Batulicin
DJJ-WMX-DJJ Jayapura-Wamena-Jayapura
NBX-BIK-NBX Nabire-Biak-Nabire
NBX-DJJ-NBX Nabire-Jayapura-Nabire
PNK-KTG-PNK Pontianak-Ketapang-Pontianak
PNK-SQG-PNK Pontianak-Sintang-Pontianak
SMQ-BDJ-SMQ Sampit-Banjarmasin-Sampit
SRG-BDO-SRG Semarang-Bandung-Semarang
SRG-DPS-SRG Semarang-Denpasar-Semarang
SRG-KTG-SRG Semarang-Ketapang-Semarang
SRG-SMQ-SRG Semarang-Sampit-Semarang
PNK-PSU-PNK Pontianak-Putusibau-Pontianak
DPS-DIL-DPS Denpasar-Dili-Denpasar
CGK-PGK-CGK Jakarta-Pangkal Pinang-Jakarta
CGK-TKG-CGK Jakarta-Bandar Lampung-Jakarta
Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for more information.

Excess Baggage

Excess checked baggage allowance weight can be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Sriwijaya Air Economy Class seat image

Economy Class

The standard seat size of the Sriwijaya Air Economy Class fare is 17.2 inch.

Inflight Comfort

Sriwijaya Air inflight entertainment image

Inflight Entertainment

Sriwijaya Air provides services and in-flight entertainment for the passengers while flying on their aircraft, such as magazine, news papers.
Sriwijaya Air wifi image

Inflight Wifi

Sriwijaya Air provides in-flight WiFi for the passengers.
Sriwijaya Air privilege program image

Privilege Program

Sriwijaya Air has a privilege program for their customers, and more complete detail on it can be accessed here.

Check-in

Sriwijaya Air

Web Check-in

Through the official website of Sriwijaya Air, passengers can check in online. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Sriwijaya Air check-in counters 120 minutes prior to the scheduled flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the Sriwijaya Air passengers, and can be accessed at the departure city airport according to the availability. For further information on this service, contact the airline customer service call center. The check in time is 2 hours prior to the scheduled departure time.

App Check-in

It is possible for Sriwijaya Air passengers to check in through the airline’s official mobile (Android/iOS) app. To do this, the passengers should download the Sriwijaya Air mobile application on their mobile. The check in time is 24 hours before the scheduled flight departure time.

Terms and Conditions

Sriwijaya Air
For further information, read the Conditions of Carriage of Sriwijaya Air, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline can be cancelled and refunded.

b. Reschedule

Changes such as reschedule can be made to the flight tickets by directly contacting the airline. For further information on Sriwijaya Air ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.