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Check-in is available starting from 120 minutes

Online Check-in

Last Updated: November 12, 2020 5:45 AM




Smartavia (5N) is a low cost carrier airline flying to domestic & international routes. The airline gives the passengers with a cabin baggage allowance of 10 kg and maximum dimension of 40 cm x 30 cm x 20 cm (L x W x H). Free checked baggage allowance is not included in the ticket. Passenger can start checking in at the airport 120 minutes prior to the scheduled departure time. Check in online is available for flights with the airline on Smartavia official website. It can be processed 1 days prior to departure time.

How to Book

1. Go to, or access the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger detail and contact information on the booking page. 5. Complete payment through the selected method. 6. Find your Smartavia flight e-ticket in the My Booking page, or in your email.

How to Pay

The payment for your Smartavia ticket on can be processed via bank bank transfer, credit card, PayPal, and over the counter methods. For the complete information, visit Airpaz Payment Guide page.



Company Profile

Smartavia operating with IATA code (5N) and ICAO code AUL, is a low cost carrier airline that flies domestic & international routes. The airline flies to destinations all over the world from its main hub located in Domodedovo International Airport. Although the airline operates using the name Smartavia, it operates under Smartavia. The leader of the company is Sergey Savostin. The address of the head office is Russia.


Smartavia operating with IATA code (5N) and ICAO code (AUL) was established in 2019. The airline runs under the management of Smartavia. During its period of establishment, Smartavia always provides the best services for their loyal customers to become one of the promising airlines in the future. Smartavia has been awarded Eurasian Prize in the field of regional transportation in Russia / CIS in 2019,Regional Development in 2020. Today, the airline has succeeded in reaching 2 million 33 thousand passengers,60 destinations in Russia.

Flight Attendant

Smartavia Flight Attendant Image
Smartavia cabin crew wears a uniform that is dominated by blue and orang. For male flight attendants, they wear white shirt with blue suit and purple tie with gray trousers. For female flight attendants, they wear orange shirt with blue suit and purple scarf with orange skirt. The design itself has been perfectly laid out, making it easier for the crew to move around the cabin while serving the passengers.


Smartavia Fleet Image
Smartavia operates using a number of airplanes, all of which can be seen below:
Type Quantity
Boeing 737-500 3
Boeing 737-700 3
Boeing 737-800 7

Call Center

If you have questions for the airline or are facing any problem in the airport such as delayed flights or lost baggage, you can contact the airline. The Smartavia contact support can be contacted on one of the following numbers :
Country Phone
Russia (+7) 800 200 00 55
Global (+7) 911 200 05 50

Live Chat

There is no live chat service for passengers of Smartavia.

Facilities and Services



Cabin Baggage

Passengers using the service of Smartavia are given a cabin baggage allowance included in their ticket fare. The maximum weight of the luggage is 10 kg, while the maximum size of the luggage put in the overhead cabin is 40 cm x 30 cm x 20 cm (L x W x H).

Checked Baggage

Smartavia does not give free checked baggage allowance for the passengers.

Excess Baggage

Extra checked baggage allowance cannot be bought on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Smartavia Economy Seat Size Image

Economy Class

The standard seat size of the Smartavia Economy Class fare is 31" in pitch, 17" in width.

Inflight Comfort

Smartavia Entertainment Image

Inflight Entertainment

Smartavia provides services and in-flight entertainment for the passengers during flight on their aircraft, such as magazine.

Inflight Free Snack

During flights with Smartavia free snack/beverage is not provided.
Smartavia Menu Meals Image
Meal Order
According to the availability, passengers can order beverage to enjoy in their flight.For the airline's beverages and meals menu, click here.
Smartavia Privilege Program Image

Privilege Program

Privilege program is available for the loyal customers of Smartavia, and more detail on it can be accessed here.



Web Check-in

Through the official website of Smartavia, passengers can check in online. To do so, click here to go to the airline’s check-in page. Online check-in can be done 1 days prior to scheduled departure time.

Airport Check-in

Check-in counters for Smartavia opens 120 minutes before the departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

This service is not available for passengers flying with Smartavia.

App Check-in

App check in service is not available for passengers of Smartavia.

Terms and Conditions


Fare Rules

a. Cancellation and Refund

Flight tickets with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule can be made to the flight ticket by directly contacting the airline. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

Available Airlines

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