Thai Lion Air (SL)
Thai Lion Air Group
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There are two types of luggage that you can take while traveling with Thai Lion Air: checked baggage to be put in the aircraft’s baggage hold, and unchecked baggage to be taken to the cabin.
All passengers except infants are allowed to bring one hand baggage to carry on board as free baggage, be it in the form of cabin bag, laptop bag, or hand bag as long as the dimensions do not exceed 40 x 30 x 20cm. The maximum weight of this luggage cannot be more than 7kg.
Other than the unchecked baggage, depending on the ticket you purchase, you may also get an additional baggage allowance. The checked in baggage allowance for Thai Lion Air in 2019 is as follows:
|Route||Adult (Economy)||Adult (Premium)||Extra Baggage Fee per kg|
|Domestic||-||Free 20kg||THB 300|
|International||-||Free 30kg||THB 500|
*Baggage that weighs more than the allowance/overweight baggage will be charged by the kg on the check in counter of departure airport
Passengers flying with infants and/children may carry a pram/buggy with no additional charge, although infant tickets are not given a baggage allowance. Other than that, manual wheelchairs, walking frames, and other mobility devices will also be carried free of charge.
To get your e-boarding pass, you can check in online on your desktop or mobile at the Thai Lion Air website The feature is available to the passengers starting from 24 hours to 4 hours prior to the scheduled departure time. However, you must print out the e-boarding pass before boarding the airplane at the airport.
If you’d rather check in at the airport than doing the web check in option, check the table below for the check-in counter operation time.
|All||Domestic||2 hours before departure||45 minutes before departure|
|All||International||3 hours before departure||45 minutes before departure|
|China (all except Chongqing and Chengdu)||All||3 hours before departure||2 hours before departure|
|China (Chongqing and Chengdu)||All||3 hours before departure||1 hour 30 minutes before departure|
You should be at the boarding gate maximum 30 minutes before the scheduled flight departure, as the gate closes 20 minutes prior to departure. And if you arrive later, you might not be allowed on board.
There are various ways for you to contact the Thai Lion Air Customer Service, from calling the call center phone numbers, sending email, to visiting their offices.
|Country||Operating Hour||Phone Number|
|Thailand||24 hours on Monday-Sunday||(+66) 2529 9999||[email protected]|
|China||10AM - 6PM on Monday-Friday||-||[email protected]|
|Singapore||24 hours on Monday-Sunday||(+65) 6589 8300||[email protected]|
|Nepal||9.30AM - 5.30PM on Monday-Sunday||+977 1400 5205 or +977 1400 5206||-|
|Vietnam||8.30AM - 5.30 PM on Monday-Friday, and 8.30AM - 12.00PM on Saturday||+8424 3633 1773 and +8424 3633 1775||-|
|Myanmar||9AM - 6PM on Monday-Friday, and 9AM-1PM on Saturday||+951 381 606, +951 372 269, +951 374 210, +951 388 779||-|
|Indonesia||24 hours on Monday-Sunday||+6280 4177 8899, +6221 6379 8000||-|
|India||9.30AM - 5.30 PM on Monday-Friday, and 9.30AM - 2PM on Saturday||+9111 4359 6437, +9111 4351 5922, +9111 4351 5933|
|Thai Lion Air Office||Address|
|Head Office||89/46 Vibhavadi Rangsit Road, Sanambin Sub-District, Don Mueang District, Bangkok 10210, Thailand|
|Airport Office||Room 4313A, 4th floor, Terminal 1 Building, Don Mueang International Airport, 222 Vibhavadi Rangsit Road, Sanambin Sub-District, Don Mueang District, Bangkok 10210, Thailand|
|Training Center||95/5 Navanakorn 5 Road, Klong Nueng Sub-District, Klong Luang District, Pathumthani 12120, Thailand|
|Kathmandu Office||Ground Floor, GR Complex, House No. 531 Lazimpat, Kathmandu, Nepal|
|Hanoi Office||90 Le Duan Street, Cua Nam Ward, Hoan Kiem District, Hanoi|
|Yangon Office||186, MWEA Tower, Room no. 105, Shwe Dagon Pagoda Road, 11191 Dagon Township, Yangon|
|Jakarta Office||Lion Air Tower Jl. Gajahmada No.7 Jakarta Pusat 10130|
|Taiwan Office||11F-5, No.142, Sec. 3, Minquan E. Rd., Songshan Dist., Taipei ,Taiwan|
|Tokyo Office||1207 Cross Office Uchisaiwai cho, 1-18-6 Nishi Shinbashi, Minayo-ku, Tokyo, 105-0003 Japan|
You can make various changes to your booking when necessary, for example when you misspell a name, or need to reschedule your flight. However, there is an extra fee that you need to pay to make the change.
|Change in Booking||Details|
|Change Flight||Possible as long as it’s made maximum 4 hours before the scheduled departure of the original flight, and not changing the flight route. Passenger will be charged with processing fee (750 Baht), and price difference if the price of the new ticket is higher than the original ticket|
|Name Change||Changing the name of a passenger to different person or name pronunciation is not allowed. Name correction, however, is possible with an additional charge of 750 Baht per person/booking code/time|
|Cancellation/Refund||Passengers can cancel their flight ticket and apply for a refund within 90 days of their departure|
For a complete fare rules for the airline including on delay, liquid baggage, infant, and pregnant passengers, you can read it here
To see the complete flight schedule of Thai Lion Air, click here
Thai Lion Air is the result of an agreement between the Indonesian low-cost carrier, Lion Air, and its partner in Thailand. It was meant to be an extension of the airline in other countries outside Indonesia,
The airline, which uses “Freedom to Fly” as a slogan, operated for the first time with a flight from Bangkok to Chiang Mai on December 4 2013. The next day, it started its full service. Not longer than a week later, Thai Lion Air signed an agreement with Malindo Air allowing the airline to serve the Kuala Lumpur International Airport (KLIA) - Bangkok routes.
When it started, the airline used the Don Mueang International Airport as their first hub, flying domestic flights to Chiang Mai. It then opened the second hub in the Hat Yai International Airport, adding more routes both in and outside of the country. In Thailand, the flights are from both Don Mueang and Hat Yai to Chiang Mai International Airport, Hua Hin Airport, and Surat Thani Airport. Internationally, the airline serves routes to two countries: Indonesia and Malaysia.
Currently, the airline serves more destinations than before, flying to more cities in Thailand and cities in countries across Asia and Southeast Asia.
There are various inflight entertainments that can be enjoyed by passengers who fly in the routes served by Thai Lion Air’s Boeing aircrafts. It includes movies and games that can be enjoyed throughout the flight, and a USB port that you can use to charge your devices.
Passengers with the Premium Economy ticket fare can also enjoy the same facilities including movies, TV programmes, and games in their flight.
Other than that, all passengers in both Boeing and Airbus routes can pre-order meals before flight. You can pre-order meals online on this page.
Thai Lion Air, the trade name of Thai Lion Mentari Co. Ltd, is a Thai associate company of Indonesia’s Lion Air. The low-cost carrier operates from Bangkok Don Mueang International Airport, serving both Thai domestic and international flight routes.
The airline, which operates using the IATA code SL and ICAO code TLM, fly to various destinations in Thailand and cities in other countries such as Jakarta, Bangladesh, and Kathmandu. Since its inaugural flight in 2013, Thai Lion Air has been given various awards, such as the Top 10 People’s Choice Awards Thailand in 2017, and two consecutive Asia’s Top Budget Airlines in 2017 and 2018 by Now Travel Asia Awards.
Its head office is located in Don Mueang International Airport, Bangkok, Thailand. In other countries such as Nepal, Vietnam, or Myanmar, the airline also has representative offices, and you can find the addresses on the Call Center section of this page.
|Bangladesh||Shahjalal International Airport||-|
|China||Changzhou Benniu Airport||-|
|China||Changsha Huanghua International Airport||-|
|China||Chengdu Shuangliu International Airport||-|
|China||Chongqing Jiangbei International Airport||Terminal 3|
|China||Ghuangzhou Baiyun International Airport||Terminal 1|
|China||Haikou Meilan International Airport||-|
|China||Hangzhou Xiaoshan International Airport||-|
|China||Hefei Xinqiao International Airport||-|
|China||Jinan Yaoqiang International Airport||-|
|China||Kunming Changshui International Airport||-|
|China||Nanchang Changbei International Airport||-|
|China||Nanjing Lukou International Airport||-|
|China||Ningbo Lishe International Airport||-|
|China||Shanghai Pudong International Airport||-|
|China||Shenzen Bao’an International Airport||-|
|China||Taiyuan Wusu International Airport||-|
|China||Tianjin Binhai International Airport||-|
|China||Wuhan Tianhe International Airport||-|
|China||Xi’an Xianyang International Airport||-|
|China||Zhengzhou Xinzheng International Airport||-|
|India||Chhatrapati Shivaji International Airport||T2|
|Indonesia||Ngurah Rai International Airport||International Terminal|
|Indonesia||Soekarno-Hatta International Airport||2D|
|Japan||Chubu Centrair International Airport||-|
|Japan||Fukuoka Airport||International Terminal|
|Japan||Kansai International Airport||-|
|Japan||Narita International Airport|
|Myanmar||Yangon International Airport||Terminal 1|
|Nepal||Tribhuvan International Airport||-|
|Singapore||Singapore Changi Airport||T3|
|Sri Lanka||Bandaranaike International Airport||-|
|Taiwan||Taoyuan International Airport||Terminal 1|
|Thailand||Don Mueang International Airport||Terminal 2|
|Thailand||Chiang Mai International Airport||-|
|Thailand||Chiang Rai International Airport||-|
|Thailand||Hat Yai International Airport||-|
|Thailand||Khon Kaen Airport||-|
|Thailand||Krabi International Airport||-|
|Thailand||Nakhon Si Thammarat Airport||-|
|Thailand||Phuket International Airport||-|
|Thailand||Surat Thani Airport||-|
|Thailand||U-Tapao International Airport||-|
|Thailand||Ubon Ratchathani Airport||-|
|Thailand||Udon Thani International Airport||-|
|Vietnam||Noi Bai International Airport||International Terminal|
|Vietnam||Tan Son Nhat International Airport||International Terminal|
Terms & Conditions
To read the full terms and conditions of Thai Lion Air, click here
The flight attendants working with the airline wear uniforms in the signature purple and red batik pattern of the Lion Air Group. The female flight attendants wear a set of blouse and knee length skirt in the Indonesia traditional batik inspired pattern, with a thigh-high slit on the side to allow for more mobility on board the airplane. The male flight attendants’ uniform is a set of crisp white shirt and black pants, paired with a tie in the same pattern.
The airline’s fleet is composed of aircrafts from the Boeing 737 family including 737-800, 737-900ER, 737 Max 9, and Airbus A330-300.
|Boeing 737 Max 9||3||215|
Thai Lion Air offers several types of seats that you can choose, depending on the aircraft used in the flight. The flights using Boeing 737 (Boeing 737-800, Boeing 737-900ER, and Boeing 737 Max 9) have three different seats offered, and the ones using Airbus A330-300 have two different seats. You can choose a seat when you check in.
|Boeing 737-800||Normal Seats||Row 7-32|
|Boeing 737-800||Lion Seat||Row 3-6|
|Boeing 737-800||Lion Comfort Seat||Row 1-2|
|Boeing 737-900 ER||Normal Seats||Row 7-37|
|Boeing 737-900 ER||Lion Seat||Row 3-6|
|Boeing 737-900 ER||Lion Comfort Seat||Row 1-2|
|Boeing 737 Max 9||Normal Seats||Row 7-37|
|Boeing 737 Max 9||Lion Seat||Row 3-6|
|Boeing 737 Max 9||Lion Comfort Seat||Row 1-2|
All the seats in the Boeing 737 aircrafts are reclining leather seats with 29” seat pitches and seat width 17”, except for the Boeing 737-800 which is equipped with seats with seat pitches of 31” and seat width of 17”.
|Airbus A330-300||Economy||31” seat pitches, and 19” seat width|
|Airbus A330-300||Premium Economy||60” seat pitches, and 24.5” seat width|