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Cebu Pacific

Check-in is available starting from 180 minutes
Online Check-in
Cebu Pacific Flight Attendant Image
Cebu Pacific Fleet image
Cebu Pacific Economy Class seat image
Cebu Pacific inflight meals menu image
Cebu Pacific wifi image

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Overview

Cebu Pacific

Introduction

Cebu Pacific (5J) is a low cost carrier airline operating domestic & international routes. The cabin baggage allowance provided by this airline is 7 kg and maximum size of 36 cm x 23 cm x 56 cm (L x W x H). The fare does not include free checked baggage allowance. Check in time at the airport starts from 180 minutes prior to the flight departure time. Check in online is allowed for flights with the airline on Cebu Pacific official website page. It can be done 7 days prior to scheduled departure time.

How to Book

1. Visit Airpaz.com, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the contact information and passenger details on the booking page. 5. Complete your payment through the selected method. 6. Get your Cebu Pacific flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

The payment for your Cebu Pacific ticket booking on Airpaz can be processed via bank credit card, PayPal, bank transfer, and over the counter methods. For more complete information, visit Airpaz.com Payment Guide page.

About

Cebu Pacific

Company Profile

Cebu Pacific operating with IATA code (5J) and ICAO code CEB, is a low cost carrier airline that flies domestic & international routes. The airline flies to destination cities all over the world with its main hub located in Mactan-Cebu International Airport (CEB) and Manila International Airport (MNL). Cebu Pacific operates under Cebu Air, Inc.. The leader of the company is Lance Y. Gokongwei. The address of the head office is Philippines. Cebu Pacific is a member of the Value Alliance.

History

Cebu Pacific which operates with IATA code (5J) and ICAO code (CEB) was first established in 1988. The airline runs under the management of Cebu Air, Inc.. Throughout the years, Cebu Pacific strives to serve their passengers by enhancing its services. This airline started its operation on 08-03-1996. Cebu Pacific has been awarded Budgies and Travel Awards in 2012 and Digital Filipino Web Awards in 2011,and has been rated 7 stars for COVID-19 Safety Compliance by Airline Ratings .

Flight Attendant

Cebu Pacific Flight Attendant Image
Cebu Pacific cabin crew wears a uniform in yellow. For male flight attendants, they wear yellow shirt and deep blue trousers. For female flight attendants, they wear yellow shirt with green scarf and deep blue skirt. The uniform itself represents their strong passion to create the best passengers' experience during the flight.

Fleet

Cebu Pacific Fleet image
Cebu Pacific has a number of airplanes, all of which can be checked in the following table:
Type Quantity
Airbus A321neo 7
Airbus A321ceo 7
Airbus A320neo 5
Airbus A320 26
Airbus A330 7
Airbus A330 freighter 1
ATR 72-500 6
ATR 72-600 13
ATR Freighters 2

Call Center

If you have question for the airline or are facing any issue on your flight such as delayed flights or lost baggage, you can directly contact the airline. The Cebu Pacific customer service can be contacted on one of the following phone numbers :
Country Phone
Australia (+61)-2-9119-2956
Japan (+81)-3-4578-1447
Hong Kong (+852)-397-33800
China (+86)-400-670-0780
Singapore (+65)-315-80808
South Korea (+820)-2-6105-2037

Live Chat

Another alternative is to go to their live chat page here.

Facilities and Services

Cebu Pacific

Baggage

Cabin Baggage

Passengers using the service of Cebu Pacific are provided a cabin baggage allowance included in their flight tickets fare. The the max dimension of the luggage put in the overhead cabin is 36 cm x 23 cm x 56 cm (L x W x H), while max weight of the baggage is 7 kg.

Checked Baggage

Cebu Pacific does not give free checked baggage allowance for the passengers.

Excess Baggage

Excess checked baggage allowance weight can be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Cebu Pacific Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class fare in Cebu Pacific is 31"- 32" seat pitch and 17" - 18" seat width.

Inflight Comfort

Inflight Free Snack

Free snack/beverage is not available during flights with Cebu Pacific.
Cebu Pacific inflight meals menu image
Meal Order
Passengers can order meal to enjoy during their flight according to the availability. For the airline's meals and beverages menu, click here.
Cebu Pacific wifi image

Inflight Wifi

Inflight WiFi is available during flight with Cebu Pacific.

Check-in

Cebu Pacific

Web Check-in

Through the official website of Cebu Pacific, passengers can check in online. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 7 days prior to scheduled departure time.

Airport Check-in

Check-in counters for Cebu Pacific opens 180 minutes prior to the departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the Cebu Pacific passengers, and could be accessed at the departure city airport according to the availability. For further information on this service, contact the airline customer service call center. The check in time is 8 hours before the departure time.

App Check-in

App check-in through the airline’s official mobile (Android/iOS) app is possible. To do this, the passengers should download the Cebu Pacific mobile application on their mobile phone. The check in time is 168 hours before the departure time.

Terms and Conditions

Cebu Pacific
For the complete Conditions of Carriage of Cebu Pacific, click here.

Fare Rules

a. Cancellation and Refund

Tickets with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule may be made to the flight tickets by directly contacting the airline. For more complete information on Cebu Pacific flight ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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