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Cebu Pacific logo

Cebu Pacific

Check-in is available starting from 180 minutes

Online Check-in

Last Updated: June 24, 2020 6:14 AM

Overview

Cebu Pacific

Introduction

Cebu Pacific (5J) is a low cost carrier airline flying to domestic & international routes. The airline gives the passenger with a cabin baggage allowance of 7 kg and maximum dimension of 35 cm x 20 cm x 20 cm (L x W x H). The ticket fare does not include checked baggage allowance. Passengers can start checking in at the airport 180 minutes prior to the scheduled departure time. Online check in is available for flight with the airline on Cebu Pacific official website. It can be processed 7 days before flight departure time.

How to Book

1. Visit Airpaz.com, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the flight details in the flight search box. 3. Choose your perfect flight. 4. Fill in the contact information and passenger details on the booking page. 5. Complete payment through the selected payment method. 6. Get your Cebu Pacific flight e-ticket in the My Booking page, or in your registered email.

How to Pay

The payment for your Cebu Pacific ticket on Airpaz can be processed via bank bank transfer, PayPal, credit card, and over the counter methods. For the complete information, visit Airpaz Payment Guide page.

About

Cebu Pacific

Company Profile

Cebu Pacific operating with IATA code (5J) and ICAO code CEB, is a low cost carrier airline that flies domestic & international routes. The airline serves flights to destinations all over the world from its main hub located in Mactan-Cebu International Airport (CEB) and Manila International Airport (MNL). Although the airline operates using the name Cebu Pacific, it operates under Cebu Air Inc is the owner of the trade name Cebu Pacific. The leader of the company is Lance Gokongwei. The address of the head office is Philippines. Cebu Pacific is a part of Value Alliance.

History

Cebu Pacific operating with IATA code (5J) and ICAO code (CEB) is managed by Cebu Air Inc. In 1988, this airline was established. Across the years, Cebu Pacific intends to satisfy their passengers by innovating its services. This airline began its operation on 08-03-1996. Cebu Pacific has been awarded Budgies and Travel Awards in 2012 and Digital Filipino Web Awards in 2011.

Flight Attendant

Cebu Pacific flight attendant image
Cebu Pacific cabin crew wears a uniform in yellow. For male flight attendants, they wear yellow shirt with deep blue trousers. For female flight attendants, they wear yellow shirt with green scarf and deep blue skirt. This uniform exudes elegance, while providing the crew with efficiency and comfort in serving passengers..

Fleet

Cebu Pacific Fleet image
Cebu Pacific operates using a number of airplanes, all of which can be seen below:
Type Quantity
A321neo 1
A321ceo 7
A320 36
A330 8
ATR 20

Call Center

If you have question for the airline or are facing problems on your flight such as lost baggage or cancelled flights, you can directly contact the airline. One of the ways to contact the airline is by sending an email to groupbookings@cebupacificair.com. The Cebu Pacific contact support can be contacted on one of the following phone numbers :
Country Phone
Hongkong +852-397-33800
Singapore +65-315-80808
Philippines +632 7020 888

Live Chat

Cebu Pacific customer service does not support live chat.

Facilities and Services

Cebu Pacific

Baggage

Cabin Baggage

Passengers flying with Cebu Pacific are provided a cabin baggage allowance included in their flight tickets. The the max dimension of the luggage put in the cabin is 35 cm x 20 cm x 20 cm (L x W x H), and max weight of the baggage is 7 kg.

Checked Baggage

Free checked baggage allowance is not available for the passengers flying on Cebu Pacific.

Excess Baggage

Extra checked baggage allowance can be bought on Airpaz.com. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Inflight Comfort

Inflight Free Snack

Free snack/beverage is not available during flights with Cebu Pacific.
Cebu Pacific inflight meals menu image
Meal Order
According to the availability, passengers can order beverage to enjoy during their flight.For the airline's meals and beverages menu, click here.
Cebu Pacific wifi image

Inflight Wifi

Inflight WiFi is available during flight with Cebu Pacific.
Cebu Pacific privilege program image

Privilege Program

Privilege program is available for the loyal customers of Cebu Pacific, and more information on it can be checked here.

Check-in

Cebu Pacific

Web Check-in

Passengers can check in online through the official website of Cebu Pacific. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 7 days prior to scheduled departure time.

Airport Check-in

Check-in counters for Cebu Pacific opens 180 minutes before the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the Cebu Pacific passengers, and may be accessed at the departure city airport depending on the availability. For more information on this service, contact the airline customer service. The check in time is 3 hours before the scheduled flight departure time.

App Check-in

It is possible for Cebu Pacific passengers to check in through the airline’s official mobile (Android/iOS) app. To do this, the passengers should download the Cebu Pacific mobile application on their gadget. The check in time is 168 hours before the departure time.

Terms and Conditions

Cebu Pacific

For further information, read the Terms and Conditions of Cebu Pacific, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule cannot be made for ticket of Cebu Pacific. For complete information on Cebu Pacific flight tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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