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TUI Airways logo

TUI Airways

Check-in is available starting from 180 minutes

Online Check-in

Last Updated: June 25, 2020 2:33 AM


TUI Airways


TUI Airways (BY) is a low cost carrier airline operating domestic routes. The cabin baggage allowance provided by this airline is 10 kg and max dimension of 55 cm x 40 cm x 20 cm (L x W x H). The fare does not include free checked baggage allowance. Passenger can check in at the airport 180 minutes before the flight departure time. Check in online is allowed for flights on TUI Airways official website page. It can be done 7 days before scheduled departure time.

How to Book

1. Go to, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose your preferred flight. 4. Fill in the passenger and contact information on the booking page. 5. Complete your payment through the selected payment method. 6. Receive your TUI Airways flight e-itinerary in the My Booking page, or in your email.

How to Pay

Payment for your TUI Airways ticket booking on Airpaz can be made via bank credit card, PayPal, bank transfer, and over the counter methods. For the complete information, visit Airpaz Payment Guide page.


TUI Airways

Company Profile

TUI Airways which operates with IATA code (BY) and ICAO code TOM, is a low cost carrier airline that flies domestic routes. The airline flies to destination cities all over the world with its main hub located in Aberdeen International Airport (ABZ). Although the airline operates using the name TUI Airways, it is the trade name for TUI Airways Limited is the owner of the trade name TUI Airways. The leader of the company is Dawn Wilson. The head office for the airline is located in United Kingdom.


TUI Airways operating with IATA code (BY) and ICAO code (TOM) was first founded in 1961. The airline is managed by TUI Airways Limited. During its period of development, TUI Airways has grown remarkably and keep offering a trustworthy and credible service for their customers. This airline was first flown on 02-10-2017.

Flight Attendant

TUI Airways flight attendant images
TUI Airways cabin crew wears a uniform in navy blue. For male flight attendants, they wear suit with trousers. For female flight attendants, they wear suit with trousers. The design itself represents their strong commitment to deliver a great service for its passengers during the flight.


TUI Airways fleet image
TUI Airways has a number of aircrafts, all of which can be checked in the following table:
Type Quantity
Boeing 787 Dreamliner 8
Boeing 737-800 31
Boeing 757-200 12
Boeing 767-300 2

Call Center

If you have inquiries for the airline or are facing any issue in the airport such as cancelled flights or lost baggage, you can directly contact the airline. The TUI Airways customer service call center can be contacted on one of the following phone numbers :
Country Phone
United Kingdom 0203 451 2688

Live Chat

Live chat service is not available for passengers of TUI Airways.

Facilities and Services

TUI Airways


Cabin Baggage

Passengers flying with TUI Airways are provided a cabin baggage allowance included in their flight tickets fare. The max weight of the baggage is 10 kg, while the maximum size of the luggage put in the cabin is 55 cm x 40 cm x 20 cm (L x W x H).

Checked Baggage

TUI Airways does not provide free checked baggage allowance for the passengers.

Excess Baggage

Extra checked baggage allowance weight cannot be bought on Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


TUI Airways economy seat images

Economy Class

The size of the standard seat for the Economy Class fare in TUI Airways is 28" pitch.

TUI Airways business seat images

Business Class

The standard seat size of the TUI Airways Business Class fare is 36" pitch.

Inflight Comfort

TUI Airways entertaiment images

Inflight Entertainment

TUI Airways provides services and in-flight entertainment for the passengers during flight on their aircraft, such as movies,TV,music.

Inflight Free Snack

Free snack/beverage is not provided during flights with TUI Airways.
TUI Airways menu meals images
Meal Order
Passengers can order food to enjoy in their flight according to the availability.For the airline's meals and beverages menu, click here.


TUI Airways

Web Check-in

Passengers can check in online through the official website of TUI Airways. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 7 days prior to scheduled departure time.

Airport Check-in

Check-in counters for TUI Airways opens 180 minutes before the flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the TUI Airways passengers, and may be accessed at the departure airport depending on the availability. For further information on this service, contact the airline customer service. The check in time is 3 hours before the flight departure time.

App Check-in

It is possible for TUI Airways passengers to check in through the airline’s official mobile (Android/iOS) app. To do so, the passengers should download the TUI Airways mobile application on their mobile phone. The check in time is 48 hours before the departure time.

Terms and Conditions

TUI Airways

For the complete Terms and Conditions of TUI Airways, click here.

Fare Rules

a. Cancellation and Refund

Ticket with the airline can be cancelled and refunded.

b. Reschedule

Changes such as reschedule may be made to the flight tickets by directly contacting the airline. For more complete information on TUI Airways ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

Available Airlines

Accepted Payment Methods: