Effective 22 April 2015, Malaysia Airlines will replace its excess baggage fee structure of regional rates per blocks of 5kg, with zonal rates per blocks of 3kg for travel on all MH operated flights systemwide, both domestic and international. This revision shall also apply to passengers connecting on domestic routes between Sabah & Sarawak on MASwings operated flights.
All sports equipment, including golfing equipment, will be carried as part of the free checked baggage allowance, and will be subject to excess baggage charges if overweight.
Free baggage allowance and allowed dimension
|Cabin||Weight In Total / Dimension (Lenght+Width+Height)|
|First Class||2 Pieces Weighing 50kg (110lbs) / not exceeding 158cm (62inch)|
|Business Class||2 Pieces weighing 40kg (88lbs) / Not Exceedig 158cm (62inch)|
|Economy Class||2 Pieces weighing 30kg (66lbs) / not exceeding 158cm (62inch)|
|Passenger Traveling with Infants (on any class of travel)||One bag with maximum dimensions of 115cm (45inch), which may be carried as cabin baggage and; One fully collapsible baby pushchair or stroller or carrying basket The weight of the allowed items may not exceed 10kg (22lbs) in total|
Items of checked baggage must be presented to the airport individually items that are strapped, taped or shrink wrapped together will not be accepted as 1 piece
Special exemptions and allowances
Excemption on golfing equipment will only be accorded to the following groups, where one free golfing equipment set is allowed per passenger
- Enrich Platinum and Emerald members
- Malaysian Government travellers on Warrant Travel (i.e WPUA/WPM only)
- Corporate travel
The above exemption is applicable regardless of class of travel. This revised policy on sports equipement is effective for travel from 7 November 2014 onwards regardless of date of ticket inssurance
A special allowance of 10kg/10 litres bottle of 'Zam Zam water is allowed to passengers performing 'Umrah' and 'Haji' travelling from jeddah to Kuala Lumpur with onward connecting flights
Checked Baggage Allowance for Enrich and Oneworld Members
- Enrich Platinum - allowed 100% additional extra checked baggage allowance for respective class of travel. Golfing equipment allowance of 15kg is in addition to this. No limitations on number of baggage pieces.
- Enrich Gold - allowed 50% additional extra checked baggage allowance for respective class of travel. No limitations on number of baggage pieces.
- Enrich Silver - allowed 5kg additional checked baggage allowance for respective class of travel. No limitations on number of baggage pieces.
- oneworld Emerald, Sapphire and Ruby members: 2 piece baggage limitation applies.
- oneworld Sapphire only: One-piece additional baggage (piece concept) or 15kg (weight concept) for checked baggage allowance travelling on any oneworld partners applies
- oneworld Emerald : One-piece additional baggage (piece concept) or 20kg (weight concept) for checked baggage allowance travelling on any oneworld partners applies .
To comply with Global Health and Safety regulations for baggage handlers, Malaysia Airlines has imposed a strict ruling to ensure that each single piece of item or baggage that is checked in DOES NOT exceed 32 kg (70 lbs).
Irrespective of class of travel, any single piece of baggage weighing more than 32 kg (70 lbs) will not be accepted at check-in counters at any station. Customers will be required to reduce the weight by repacking the baggage into smaller units before they are allowed to check in. This regulation equally applies to transit baggage.
Excess Baggage Charges
Charges will be calculated based on zones, depending on the distance flown in one single itinerary
List of countries in each zone
|Zone 1||Malaysia (Pen, Msia, Sabah & Sarawak), Singapore, Indonesia (KNO)|
|Zone 2||Malaysia (Crossing), Cambodia, Thailand, Vietnam (SGN), Brunei, Myanmar, Indonesia (CGK)|
|Zone 3||Indonesia (DPS), Vietnam (HAN), China (BKI-PVG,BKI-TPE, KMG, CAN, XMN), Hong Kong, India (MAA, BLR, HYD, COK), Sri Lanka, Taiwan (BKI-TPE), Bangladesh, Philippines|
|Zone 4||India (DEL, BOM), Maldives, Taiwan (KUL-TPE), Nepal, Australia (DRW, PER), China (KUL-PVG), Japan (BKI-NRT)|
|Zone 5||China (PEK), Republic of Korea, Japan (KIX, KUL-NRT), United Arab Emirates, Australia (ADL, MEL, BNE, SYD)|
|Zone 6||Saudi Arabia, Turkey, New Zealand, Germany, Netherlands, France, United Kingdom|
Rates with zona fee structure per 3kg blocks in MYR: varies based on exchange rate
|From/To||Zone 1||Zone 2||Zone 3||Zone 4||Zone 5||Zone 6|
Excess baggage charges for live animal or domestic pet
Please be advised that live animal or domestic pet shall not be included in the free baggage allowance but shall constitute excess baggage for which the passenger must pay the applicable charges.
- If flight sector apply weight system, the charge is based on 1.5% of the highest normal direct adult one-way Economy Class fare (in local currency) for each kilogram.
- Animal weight plus the cage.
- In case the weight of live animal and its cage is less than 5 kg, a minimum of 5 kg will be charged.
Guide dogs accompanying sight or hearing impaired passengers, together with containers and food, will be carried free of charge in addition to the free baggage allowance.
Whether relaxing at home or between meetings abroad, travelling lightly or with beggage, checkin online from 48 hours before departure.
contact our 24-hour call center for exclusive check-in privilages for Enrich Platinum/Gold Members, First/Business Class guest.
Over The Counter
Find Malaysia Airlines Check-in counters at the airport or at the KL City Air Terminal when you're in Kuala Lumpur
(Availability : 2 Hours before departure for international flights, 1 hour for domestic flights)
Check-in using your mobile device with MHmobile
Your quick, simple check-in option at the airport
24-hour call centre
(Ticketing, bookings, flight cancellations, general enquiries)
1 300 88 3000
+603 7843 3000 (Long distance call charges apply)
Missing Luggage Office (MLO)/Lost & Found Items
+603 8776 3733/ +603 8776 3742 (Business Hrs : 07.00 - 23.00, Malaysia time GMT+8)
Malaysia Airlines has a detailed fare policy that determines the refund terms and conditions for different ticket classes. Thus, it is suggested to check the policy terms and conditions well before buying a ticket. However, there is generally a provision for ticket cancellation before the actual date of flying. If you have canceled your Malaysia Airlines flight ticket, you may be eligible for a refund, strictly determined by Malaysia Airlines fare conditions. The airline may deduct the cancellation penalty (if any) from the amount and refund the rest of the money in the credit card used to purchase the ticket. For unused or partially used flight ticket refunds, passengers can make an online request by filling the refund request form. The form is available in Malaysia Airlines’ official website.
Travelers can cancel their bookings by contacting local Malaysia Airlines offices. However, people making their bookings through travel agents can also contact the agent to cancel their bookings. Withal, the travelers get a refund after canceling the ticket only if it’s been allowed by the fare conditions of the booking.
Malaysia Airlines luggage policy depends on the class of airline ticket you have booked. They also have separate rules for carry-on and checked in baggage allowance, compensation for lost, damaged or delayed luggage etc. The airline denies any liability for damage to unchecked baggage unless they cause the damage by their negligence. Further, the airline denies any liability for fair wear and tear of baggage caused by usual and normal rigors of air transportation.
Malaysia Airlines has set some eligibility criteria to get compensation for flight delays. These include (but not limited to):
- The flight must be scheduled to be operated by Malaysia Airlines.
- You Must be having a confirmed reservation for the flight.
- You must have met all the applicable check-in deadlines.
- You must not have a free or any offer ticket which is not available directly or indirectly to the public.
Malaysia Airlines History
In 1947, the airline began as Malayan Airways, being renamed Malaysian Airways after Malaysia gained independence. After that, it changed its name once more to Malaysia-Singapore Airlines (MSA). MSA ceased operations in 1972, and two airlines were born ; Malaysian Airline System(MAS) and Singapore Airlines(SIA).
The differing needs of the two shareholders, however, led to the break-up of the airline just 6 years later. The Singapore government preferred to develop the airline's international routes, while the Malaysian government had no choice but to develop the domestic network first before going regional and eventually international. MSA ceased operations in 1972, with its assets split between two new airlines; Malaysian Airline System (MAS), and Singapore Airlines.
In 1972 MAS operated flights to more than 34 regional destinations and 6 international services. In 1976, after receiving its DC-10-30 aircraft, MAS scheduled flights reached Europe, with initial flights from Kuala Lumpur to Amsterdam, Paris and Frankfurt
In 2013, Malaysia Airlines was joined oneworld which is Malaysia Airlines is the one of a few airlines worldwide rated five-star by Skytrax, which has also honoured the airline for having the World's Best Cabin Staff. With its main operating hub in Kuala Lumpur, Malaysia Airlines flies to around 80 destinations across Asia, Australia, Europe, the Middle East and North America.
In 2014, Malaysia Airlines lost two Boeing 777 aircraft within 131 days, with a total of 537 passengers and crew lost. Flight MH370 disappeared in an unknown location (most likely in the Southern Indian Ocean) on 8 March with 239 people on board, leaving little evidence behind; little debris from the plane has been found, all of it off the coast of Réunion. Flight MH17 crashed in eastern Ukraine on 17 July with 298 people on board, after being shot down with a Buk surface-to-air missile.
During May 2015 it was announced that the airline will be transferred to a newly founded Malaysia Airlines Berhad by 1 September 2015, with rebranding of the airline also commences that day. The new company will see an heavily reduced workforce and adjusted route network with focus on Asia according to its new CEO, Christoph Mueller. On October 11, 2015, Malaysia Airlines Berhad announced that it is set to undergo a brand overhaul involving a new name, logo and livery for its aircraft, with the changes to be unveiled next month.
November 3, 2015 Malaysia Airlines introduced their new business class seats which will be fitted on all of their A330's by September 2016.
In Flight Comforts
Free food & beverage
Malaysia Airlines Company Profile
Malaysia Airlines is the national carrier of Malaysia and one of Asia's largest, serving 40,000 guests on 330 flights to more than 50 destinations daily.
Malaysia Airlines operates flights from its home base, Kuala Lumpur International Airport, and offers great connectivity across the globe; including oneworld® hubs.
Malaysia Airlines is one of the top airlines in the world and has been awarded a full 5 star rating by Skytrax, an independent airlines observer. As a part of oneworld®, Malaysia Airlines brings together 15 of the world’s biggest and best names in the airline industry and 30 affiliate airlines serving more than 10,000 daily departures. Through this global alliance Malaysia Airlines offers the best connectivity with seamless journeys to almost 900 destinations across 150 countries and access to over 550 airport lounges worldwide.
Malaysia Airlines owns two subsidiary airlines: Firefly and MASwings. Firefly operates scheduled flights from its two home bases Penang International Airport and Subang International Airport. The airline focuses on tertiary cities. MASwings focuses on inter-Borneo flights. Malaysia Airlines has a freighter fleet operated by MASkargo, which manages freighter flights and aircraft cargo-hold capacity for all Malaysia Airlines' passenger flights. Malaysia Airlines also provides aircraft maintenance, repair and overhaul (MRO), and aircraft handling services to other companies.
|Kuala Lumpur (KUL)||Kuala Lumpur International Airport 2||KLIA 2|
|Singapore (SIN)||Singapore Changi Airport||Terminal 2|
|Bangkok (BKK)||Bangkok International Suvarnabhumi Airport||Terminal 1|