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HKExpress logo

HKExpress

Check-in is available starting from 120 minutes

Online Check-in

Last Updated: June 25, 2020 3:37 AM

Overview

HKExpress

Introduction

HKExpress (UO) is a low cost carrier airline flying to domestic & international routes. The cabin baggage allowance given by this airline is 7 kg and maximum dimension of 56 cm x 36 cm x 23 cm (L x W x H). The fare does not include free checked baggage allowance. Check in time at the airport starts from 120 minutes before the scheduled departure time. Online check in is allowed for flight on HKExpress official website page. It can be processed 2 days before scheduled departure time.

How to Book

1. Visit Airpaz.com, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the contact detail and passenger information on the booking page. 5. Process your payment through the selected payment method. 6. Get your HKExpress flight e-itinerary in the My Booking page, or in your email.

How to Pay

Payment for your HKExpress ticket booking on Airpaz can be made via bank PayPal, credit card, bank transfer, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.

About

HKExpress

Company Profile

HKExpress operating with IATA code (UO) and ICAO code HKE, is a low cost carrier airline that flies domestic & international routes. The airline serves flights to destinations all over the world with its main hub located in Hong Kong International Airport (HKG). Although the airline operates using the name HKExpress, it is the trade name for Hong Kong Express Airways Limited is the owner of the trade name HKExpress. The company is lead by the CEO, Mr. Luo Cheng. The address of the head office is Hong Kong. HKExpress is a member of U-FLY Alliance.

History

HKExpress operating with IATA code (UO) and ICAO code (HKE) was first founded in 2004. The airline runs under the management of Hong Kong Express Airways Limited. During the year of its establishment, HKExpress always do their best to become one of the most favourable airlines in the future. HKExpress has been awarded Asia Recruitment Awards in 2018.

Flight Attendant

HKExpress airlines flight attendant image
HKExpress cabin crew wears a uniform in dark grey, purple, and white. For male flight attendants, they wear dark grey jacket, Peeks of purple are seen in the jacket’s lining and pocket, as well as around the collar and down the front of the short-sleeved white shirt and light grey-coloured trousers. For female flight attendants, they wear black dress with orange scraft and belt and silver skirt. The design itself was perfectly laid out, making it easier for the crew to move around the cabin while serving the passengers.

Fleet

HKExpress Airlines fleet image
HKExpress operates using a number of aircrafts, all of which can be seen below:
Type Quantity
Airbus A320-200 8
Airbus A320neo 5
Airbus A321-200 11

Call Center

If you have inquiry for the airline or are facing any difficulty during your travel such as lost baggage or delayed flights, you can contact the airline. To contact the airline is by sending an email to guest.relations@hkexpress.com. The HKExpress customer service can be contacted on one of the following phone numbers :
Country Phone
Thailand (662) 634 2552
Taiwan (886) 2 25170777
Japan (81) 0345 102 319
Hong Kong (852) 3902 0288

Live Chat

Another alternative is to access their live chat page here.

Facilities and Services

HKExpress

Baggage

Cabin Baggage

Passengers of HKExpress are provided a cabin baggage allowance included in their ticket fare. The maximum weight of the luggage is 7 kg, while the max size of the baggage put in the cabin is 56 cm x 36 cm x 23 cm (L x W x H).

Checked Baggage

HKExpress does not provide free checked baggage allowance for the passengers.

Excess Baggage

Excess checked baggage allowance weight can be bought on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Inflight Comfort

HKExpress Airlines Inflight Entertainment image

Inflight Entertainment

HKExpress provides services and in-flight entertainment for the passengers during flight on their aircraft, such as magazine.

Inflight Free Snack

Free snack/beverage is not available during flights with HKExpress.
HKExpress Airlines meals menu image
Meal Order
Passengers can order beverage to enjoy during their flight according to the availability.For the airline's meals and beverages menu, click here.
HKExpress Airlines privilege program image

Privilege Program

HKExpress has a privilege program for their loyal customers, and further detail on it can be accessed here.

Check-in

HKExpress

Web Check-in

Through the official website of HKExpress, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 2 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the HKExpress check-in counters 120 minutes prior to the departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check in service is not available for passengers of HKExpress.

App Check-in

App check-in through the airline’s official mobile (Android/iOS) app is possible. To do so, download the HKExpress mobile application on their mobile. The check in time is 48 hours before the scheduled flight departure time.

Terms and Conditions

HKExpress

For the complete Terms and Conditions of HKExpress, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule may be made to the flight ticket by directly contacting the airline. For complete information on HKExpress flight tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

Available Airlines

Accepted Payment Methods: