This category is for baggage put in the overhead compartment or under the seat, and there are two categories:

Free carry on items

These items are the free of charge items brought to the cabin by the passenger that is subject to their own supervision and responsibility. These baggage are not labeled.

Cabin baggage

Cabin baggage are labeled, although it is still in the full responsibility of the passenger carrying it to the cabin. Its maximum length is 56cm, width 36cm, and depth 23cm. Another way is to sum the three dimensions, which should not exceed 115cm or weigh more than 7kg.

1. However there is an exception for the Economy class CRJ and ATR. The maximum length is 41cm, width 34cm, and depth 17cm. The sum of three dimension should not be more than 92cm or weigh more than 7kg.

Checked Baggage

There are various categories to the checked baggage allowance with the airline. For the passengers traveling on the Domestic Indonesia routes, here are the free baggage allowance:

Infants without seat are also allowed 10kg and 1 carry on fully collapsible stroller/pushchair or carrying baskets or infant’s car seat.

For the passengers traveling on the International routes, here are the free baggage allowance:

Infants without seat are also allowed 10kg and 1 carry on fully collapsible stroller/pushchair or carrying baskets or infant’s car seat.

Additional Free Baggage Allowance

For passengers of all routes who are members of GarudaMiles, there are some additional free baggage

• Silver Card : 5 kg
• Gold Card/EC Plus Card : 15 kg
• Platinum Card/GIC Card : 20 kg

While for passengers who are members of the FFB SkyTeam, here are the additional checked baggage allowance:

• SkyTeam Elite: extra 10 kg (weight concept) / 1 pc (piece concept)
• SkyTeam Elite Plus: extra 20 kg (weight concept) / 1 pc (piece concept)

Excess Baggage Fee

For passengers who brought more baggage than the baggage allowance, there is an extra baggage rate that depends on the route that they take. For a more complete information on the fee, you can click here

For a cheaper fee, you can also purchase the extra baggage allowance in advance from either the website, ticketing office, or mobile applications. The complete table of the prepaid excess baggage fee for both domestic and international flights can be seen here

Check In

There are various ways for a passenger to check in when flying with Garuda Indonesia. Airport check in counters are offered, although there are other ways to do it. However, passengers from Jakarta, Indonesia, and passengers from other cities such as Sydney, Australia, may have different service at their departure airports.

City Check-In

City Check-In is a service in which the passenger can check in at the Garuda Indonesia Sales Office or Domestic Branch Office. This service is only available in Indonesia from 48 to 4 hours prior to the scheduled departure time. This service is also not available for Eco-Basic passengers.

Web Check-In

Just like other airlines, Garuda Indonesia also provides an online check-in service for its passengers.

To access the website check-in page, you can go here

Phone Check-In

Other option for passengers who already have their ticket is checking in through the Contact Center at either 0804 1 807 807 or +62 21 2351 9999. This service is available from 24 hours to 4 hours before the scheduled departure time.

Mobile Check-In

The airline’s mobile application also allows the passengers to check in and make seat selection. It is also available for all passengers in both the domestic and international flights.

However, the three check-in services (City Check-In, Web Check-In, and Mobile Check-In) are not available for:

• Passengers who have not purchased e-ticket
• Infants under 2 years old who do not occupy a seat
• Passengers who need special assistance at the airport. This includes: pregnant customers, children under 12 travelling alone, Unaccompanied Minor (UM), and passengers who require wheelchair, stretcher case or any other special handlings
• Group booking with more than 9 passengers under 1 PNR
• Passengers who purchased Eco-Basic ticket

Kiosk Check-In

Kiosk Check-In is available from 4 hours to 1 hour prior to the scheduled departure time, and is currently only available for domestic flights (except for the one at the Schiphol Airport).

It is also not available for passengers who need special assistance at the airport. That includes expecting mothers, children under 12 travelling alone, Unaccompanied Minor, and passengers who need to use wheelchair or stretcher case. Group passengers with more than 9 people under 1 PNR, passengers with Eco-Basic ticket, and any passenger without e-ticket also cannot use this service.

Passengers who cannot use any of the services mentioned above should go to the check in counter at their respective departure airport and check in there.

There are two numbers for the 24 hours Garuda Indonesia Contact Center, 0804 1 807 807 or 62 21 2351 9999. You can also contact them through their website, here. The same page also includes a list of Garuda Indonesia offices all over the world.

To reschedule, rebook, or reroute your flight with Garuda Indonesia, you can go to their official website or contact their Call Center. For this service, there may be additional fee charged to you.
For the complete information about cancellation and refund, you can read the fare rules of Garuda Indonesia, here.

For the complete schedule for Garuda Indonesia, click here.

Garuda Indonesia (IATA Code: GA & ICAO Code: GIA) first flew its commercial flight on January 26, 1949. It was from Calcutta to Rangoon, using a DC-3 Dakota Aircraft with the number RI 001 and under the name of Indonesian Airways. However, its first flight that used the name Garuda Indonesia Airways on it was the flight from Jakarta to Yogyakarta on December 28, 1949. The DC-3 aircraft listed as PK-DPD’s task was to pick up President Soekarno.

The name “Garuda” itself was also given by President Sukarno, taken from a Dutch poem written by Noto Soeroto: "Ik ben Garuda, Vishnoe's vogel, die zijn Vleugels uitslaat hoog bovine uw einladen", which means, "I am Garuda, Vishnu's bird that spread its wings high above your islands".

In 1950, Garuda Indonesia officially became a state owned airline in Indonesia that operated a fleet of 38 aircrafts that included 22 DC-3, 8 Convair 240, and 8 Catalina Flying Boat. It continued to grow, and made its first commercial flight to Mecca for the Indonesian hajj pilgrims in 1956. On the same year, it also flew the first flight to Europe with Amsterdam as the destination.

During the 1980s, GA conducted large-scale restructuring that includes the fleet operations. During the time the company developed comprehensive training programs for both the air and ground crews. It also established a training facility for the crews in West Jakarta, the Garuda Indonesia Training Center.

The development and restructuring went on, and in 2005 a new management took office. They did a re-evaluation and another restructuring that was aimed to improve the efficiency and service to the customers.

After the successful completion of the restructuring, Garuda Indonesia went public on the 11th of February 2011 with the initial public offering of 6,335,738,000 shares.

There are various inflight entertainments that can be enjoyed by the passengers, ranging from audio and video on their touch screen LCD TVs. Various films and TV shows are also included in the choice, along with interactive games and Live TV choices. However, not all flights will be able to enjoy these entertainment. The Live TV service is only available on most flights using Boeing 777.

Inflight Meals

Garuda Indonesia offers European and Eastern meals in their flights be it domestic or international flights. There are also special meals that can be ordered 24 hours before the departure via the Contact Center, Garuda Indonesia office, or your travel agent.

For Domestic Route

For International Route

Garuda Indonesia is a full service Indonesian airlines that do not only serve domestic flights in Indonesia but also international routes. By September 2018, Garuda Indonesia serves 91 destinations all over the world – 69 domestic and 22 international destinations. The destinations include Asia (Regional South East Asia, Middle East, China, Japan, and South Korea), Australia and Europe.

The amount of destinations and inflight facilities offered by the airline are completed by three different cabin class for their flights. Garuda Indonesia offers Economy, Business, and First Class experience for the passengers.
As a form of concern for safety, Garuda Indonesia has been awarded the IATA Operational Safety Audit (IOSA).This proves that the airline is in compliance with international standards in the field of safety and security.

To improve service, Garuda Indonesia has launched a new service called "Garuda Indonesia Experience". This new service offers a concept that reflects the genuine hospitality of Indonesia in all aspects. To support this service, all new fleet equipped with the most cutting-edge interior, which features individual touch-screen LCD TVs throughout Executive and economic class. In addition, passengers are also pampered with Audio and Video on Demand (AVOD) entertainment system which offers a wide selection of movies or songs, as voted by each passenger.

Garuda Indonesia has managed to turn its bow, so as to avoid failure in times of crisis and achieve success in the era of 2006 to 2010. After going through hard times, now Garuda Indonesia to continue its success with running the 5-year expansion program aggressively. The program is known as the 'Quantum leap'. The program is expected to bring the company into larger, with a wider network and accompanied by an increasingly better quality of service.

Since then, Garuda Indonesia have been awarded by various organizations and agencies. Other than giving it a 5 Star rating, Skytrax have awarded the airline "The World's Most Improved Airline". Subsequently in July 2012, Garuda Indonesia received the award for "World's Best Regional Airline" and "Best Regional Airlines in the World". A consulting agency called the Centre for Asia airlines Aviation (CAPA), which is based in Sydney, also gave awards to Garuda Indonesia as "The Most Changing Policy of the Year" in 2010. While Roy Morgan, an independent research institute in Australia, also give awards to Garuda Indonesia as the "Best International Airline" in January, February and July 2012. It has received “The World’s Best Cabin Crew” award for five years in a row starting from 2014 from Skytrax, and one of the Top 10 World’s Best Airline 2018.

Apart from its core business as an airline, Garuda Indonesia also has a business unit (Strategic Business Unit / SBU) and its subsidiaries. The business unit is Garuda Cargo Garuda Indonesia and Garuda Medical Center. Garuda Indonesia group also has subsidiaries such as PT Garuda Indonesia Citilink, the low fare airline (Low Cost Carrier), Aerowisata (Hotel, Ground transportation, catering and travel agents), PT Abacus Distribution Systems Indonesia (ticket reservation system provider), PT Aero Systems Indonesia / Asyst (provider of information technology services to industry and transportation pariwisata) and PT Garuda Maintenance Facility (GMF), which is a company engaged in the field of aircraft maintenance, repair, and overhaul.

Another thing to note is that the airline is the first Indonesian airline to be a member of the SkyTeam. The partner airlines include AirEuropa, China Airlines, Aeroflot, Aerolineas Argentinas, KLM, Korean Air, etc.

Garuda Indonesia currently has three hubs in Indonesia. The first is the business hub located at Soekarno-Hatta Airport, Jakarta. The second is a tourism hub in the region at the Ngurah Rai Airport, Denpasar, Bali. Then to increase flight frequency to eastern Indonesia, Garuda Indonesia also has a hub at Sultan Hasanuddin Airport, Makassar, South Sulawesi.
The main office for this airline is located in the Soekarno-Hatta International Airport, at the Management Building, Garuda City.

Info Terminal of Garuda Indonesia

Notes:
- The London Heathrow route will resume on November 27, 2018
- The Kunming Changshui International Airport and Shenyang Taoxian International Airport are for charter flights.
- The information displayed may change without prior notifications, contact the airline for more accuracy.

For the complete Terms and Conditions of Garuda Indonesia, click here.

Garuda Indonesia Flight Attendants

After the last uniform design change in 2010 in line with the Corporate Identity (Brand) Refresh program, there are four colors for the female flight attendants. The deep blue uniform is for Flight Service Managers (FSM), tosca for senior cabin crew, orange for the junior cabin crew, and lilac for the Maître d’Cabin.

For the male cabin crew, they wear a set of grey suit with matching trousers, blue shirt and tie. The Chef on Board for the First Class Cabin wears white, while the Manager Cuisine in the Business Class Cabin wears black uniform.

A newer addition to the uniform follows the operation of their ATR 72-600 fleet to the remote areas in Indonesia, or known as the sub-brand ‘Explore’. The same uniform is also worn by the cabin crew of the Bombardier CRJ1000 NextGen or also known as ‘Explore Jet’. The different uniform is designed for the more slender aircrafts used in these sub-brands.

All the batik pattern sported in the uniforms is designed by Josephine Werratie Komara. It was inspired by the batik pattern ‘Parang Gondosuli’, and called ‘Lereng Garuda Indonesia’.

Currently, the average age of the Garuda Indonesia fleet is 5.4 years, although the airline do have an ongoing program of fleet expansion, acquiring newer aircrafts to expand. Their current fleet is comprised of various aircrafts from Boeing to Airbus and Bombardier.

Seat Selection

Seat selection is available as an additional service during the flight booking with Garuda Indonesia. However, this service is currently only available for the passengers flying in the international routes. This applies for both the extra legroom seats and the non-extra legroom seats. The extra legroom seats are located in the first row of Economy Class and along the emergency exit rows, while the non-extra legroom seats are the rest of the seats.
.

The additional fare is not applied to:

• GarudaMiles Platinum and SkyTeam Elite Plus passengers
• Passengers travelling with infants
• Passengers with special needs, and one person under the same reservation or booking code to accompany them
• Extra Legroom seats along the emergency exit rows are only allowed for passengers who qualify according to the safety regulations
• Passengers on the Y sub class are also exempted from the fee

Advance Seat Requests (Non Extra Legroom Seats)

The additional fare is not applied to:

• GarudaMiles Platinum and SkyTeam Elite Plus passengers
• Passengers travelling with infants
• Passengers with special needs, and one person under the same reservation or booking code to accompany them
• Economy Class passengers with Y/B/M/K/N/G sub class will not be charged additional fee
• Economy Class passengers with Q/T/V/H/S/L/X are charged with the aforementioned additional charge
  However, seat selection if not available for the code share flights and/or flights where Garuda Indonesia is the
  Marketing. These flights are the one with code GA9000-A9799 and GA99000-GA9999.