Free snack will be given on this trip
Check-in is available starting from 180 minutes
Online Check-in
Avianca flight attendant images
Avianca fleet image
Avianca economy seat images
Avianca business seat images
Avianca entertaiment images
Avianca menu meals images
Avianca wifi images
Avianca privilege program images

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Passengers can check in at the airport 180 minutes before the departure time. Check in online is allowed for flight on Avianca official website. It can be processed 1 days before scheduled flight departure time.

How to Book

1. Go to Airpaz site, or open the Airpaz application (Android/iOS) on your handphone. 2. Fill in the flight details in the flight search box. 3. Choose your preferred flight. 4. Fill in the passenger detail and contact information on the booking page. 5. Complete payment through the selected method. 6. Find your Avianca flight e-ticket in the My Booking page, or in your registered email.

How to Pay

Payment for your Avianca ticket booking on can be processed via bank bank transfer, credit card, PayPal, and over the counter methods. For a complete information, visit Payment Guide page.



Company Profile

Avianca operating with IATA code (AV) and ICAO code AVA, is a full flight airline that flies domestic & international routes. The airline serves flights to destination cities all over the world with its main hub located in El Dorado International Airport. Avianca operates under Avianca S.A.. The leader of the company is Star Alliance. The head office for the airline is located in Colombia.


Avianca operating with IATA (AV) and ICAO (AVA) was founded in 1919. The airline is managed by Avianca S.A.. Over time, Avianca aimed to satisfy their passengers through the services it provides. Avianca has been awarded APEX Award in 2020,Premios Kayak in 2019. The milestone that has been achieved by the airline is On 10 November 2010 Star Alliance announced that Avianca will be full members in 2012.

Flight Attendant

Avianca flight attendant images
Avianca cabin crew wears a uniform that is dominated by red and black. For male flight attendants, they wear suit and pants. For female flight attendants, they wear dress and skirt. The design itself has been perfectly laid out, making it easier for the crew to move around the cabin while providing passengers’ needs.


Avianca fleet image
Avianca has a number of aircrafts, all of which can be seen in the following table:
Type Quantity
Airbus A319-100 14
Airbus A320-200 36
Airbus A320neo 5
Airbus A321-200 8
Airbus A321neo 2
Airbus A330-200 6
Airbus A330-300 2
ATR 72-600 11
Boeing 787-8 13

Call Center

If you have inquiries for the airline or are facing issues on your flight such as lost baggage or cancelled flights, you can contact the airline. The Avianca customer service can be contacted on one of the following phone numbers :
Country Phone
Colombia (+57) 018000-953-434
Canada (+001) 800-284-2622
Brazil (+55) 0800-8918668

Live Chat

Another alternative is to go to their live chat page here.

Facilities and Services



Cabin Baggage

Passengers flying with Avianca are given a cabin baggage allowance included in their ticket fare

Checked Baggage

Free checked baggage allowance is not available for the passengers flying on Avianca.

Excess Baggage

Extra checked baggage allowance cannot be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Avianca economy seat images

Economy Class

The standard seat size of the Avianca Economy Class fare is 31" Pitch Seat.

Avianca business seat images

Business Class

The standard seat size of the Avianca Business Class is 72" Pitch Seat.

Inflight Comfort

Avianca entertaiment images

Inflight Entertainment

Avianca provides services and in-flight entertainment for the passengers during flight on their aircraft, such as movies,music,games.

Inflight Free Snack

During flights with Avianca free snack/beverage is available.
Avianca menu meals images
Meal Order
According to the availability, passengers can order meal to enjoy in their flight. For the airline's meals and beverages menu, click here.
Avianca wifi images

Inflight Wifi

Avianca provides in-flight WiFi for the passengers.
Avianca privilege program images

Privilege Program

Avianca has a privilege program for their customers, and more complete information on it can be read here.



Web Check-in

Passengers can check in online through the official website of Avianca. To do so, click here to go to the airline’s check-in page. Online check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Check-in counters for Avianca opens 180 minutes prior to the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the Avianca passengers, and could be accessed at the departure airport according to the availability. For further information on this service, contact the airline customer service. The check in time is 24 hours before the scheduled flight departure time.

App Check-in

It is possible for Avianca passengers to check in through the airline’s official mobile (Android/iOS) app. To do so, the passengers should download the Avianca mobile application on their handphone. The check in time is 24 hours before the flight departure time.

Terms and Conditions

For further information, read the Terms and Conditions of Avianca, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline may be cancelled and refunded.

b. Reschedule

Changes such as reschedule may be made to the flight ticket by directly contacting the airline. For complete information on Avianca ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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