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Avianca logo


Check-in is available starting from 180 minutes

Free snack will be given on this trip

Online Check-in

Last Updated: June 29, 2020 3:34 AM




Avianca (AV) is a full flight airline flying to domestic & international routes. The airline provides the passengers with a cabin baggage allowance of 10 kg and maximum size of 35 cm x 25 cm x 55 cm (L x W x H). Free checked baggage allowance is not included in the ticket. Passenger can check in at the airport 180 minutes prior to the scheduled flight departure time. Check in online is available for flights with the airline on Avianca official website page. It can be done 1 days before departure time.

How to Book

1. Visit Airpaz website, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger and contact information on the booking page. 5. Complete your payment through the selected payment method. 6. Find your Avianca flight e-itinerary in the My Booking page, or in your email.

How to Pay

Payment for your Avianca booking on Airpaz can be made via bank PayPal, credit card, bank transfer, and over the counter methods. For a complete information, visit Payment Guide page.



Company Profile

Avianca which operates with IATA code (AV) and ICAO code AVA, is a full flight airline that flies domestic & international routes. The airline serves flights to destination cities all over the world from its main hub located in El Dorado International Airport. Although the airline operates using the name Avianca, it operates under Avianca S.A.. The company is lead by the CEO, Star Alliance. The head office for the airline is located in Colombia.


Avianca which operates with IATA (AV) and ICAO (AVA) runs under the management of Avianca S.A.. In 1919, this airline was established. Across the years, Avianca aspire to satisfy more customers through the services it offers. Avianca has been awarded APEX Award in 2020,Premios Kayak in 2019. Nowadays, the airline has succeeded in obtaining On 10 November 2010 Star Alliance announced that Avianca will be full members in 2012.

Flight Attendant

Avianca flight attendant images
Avianca cabin crew wears a uniform that is dominated by red and black. For male flight attendants, they wear suit and pants. For female flight attendants, they wear dress and skirt. This uniform exudes elegance, while providing the crew with efficiency and comfort in serving passengers..


Avianca fleet image
Avianca operates using a number of aircrafts, all of which can be seen below:
Type Quantity
Airbus A319-100 14
Airbus A320-200 36
Airbus A320neo 5
Airbus A321-200 8
Airbus A321neo 2
Airbus A330-200 6
Airbus A330-300 2
ATR 72-600 11
Boeing 787-8 13

Call Center

If you have any inquiry for the airline or are facing issues during your flight such as lost baggage or cancelled flights, you can directly contact the airline. The Avianca customer service call center can be contacted on one of the following phone numbers :
Country Phone
Colombia (+57) 018000-953-434
Canada (+001) 800-284-2622
Brazil (+55) 0800-8918668

Live Chat

Another way is to access their live chat page here.

Facilities and Services



Cabin Baggage

Passengers flying with Avianca are provided a cabin baggage allowance included in their ticket fare. The the maximum size of the baggage put in the cabin is 35 cm x 25 cm x 55 cm (L x W x H), and max weight of the luggage is 10 kg.

Checked Baggage

Avianca does not provide free checked baggage allowance for the passengers.

Excess Baggage

Extra checked baggage allowance cannot be bought on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Avianca economy seat images

Economy Class

The size of the standard seat for the Economy Class in Avianca is 31" Pitch Seat.

Avianca business seat images

Business Class

The size of the standard seat for the Business Class in Avianca is 72" Pitch Seat.

Inflight Comfort

Avianca entertaiment images

Inflight Entertainment

Avianca provides services and in-flight entertainment for the passengers during flight on their aircraft, such as movies,music,games.

Inflight Free Snack

During flights with Avianca free snack/beverage is available.
Avianca menu meals images
Meal Order
Passengers can order meal to enjoy in their flight according to the availability.For the airline's meals and beverages menu, click here.
Avianca wifi images

Inflight Wifi

In-flight WiFi is available during flight with Avianca.
Avianca privilege program images

Privilege Program

Avianca has a privilege program for their loyal customers, and further information on it can be accessed here.



Web Check-in

Passengers can check in online through the official website of Avianca. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Check-in counters for Avianca opens 180 minutes before the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Avianca let you use kiosk check-in services for the passengers, which could be accessed at the departure city airport depending on the availability. For further information on this service, contact the airline customer service call center. The check in time is 24 hours prior to the scheduled flight departure time.

App Check-in

Check in through the airline’s official mobile (Android/iOS) application is possible. To do this, download the Avianca mobile application on their smartphone. The check in time is 24 hours before the flight departure time.

Terms and Conditions


For the complete Conditions of Carriage of Avianca, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline may be cancelled and refunded.

b. Reschedule

Changes such as reschedule can be made to the ticket by directly contacting the airline. For further information on Avianca tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

Available Airlines

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