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Check-in is available starting from 120 minutes
SmartWings Flight Attendant Image
SmartWings Fleet Image
SmartWings Economy Seat Size Image
SmartWings Menu Meals Image

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SmartWings (QS) is a low cost carrier airline flying to domestic & international routes. The airline gives the passengers with a cabin baggage allowance of 8 kg and maximum size of 56 cm x 45 cm x 25 cm (L x W x H). The fare does not include checked baggage allowance. Check in time at the airport starts from 180 minutes before the scheduled departure time. Online check in is not available.

How to Book

1. Go to Airpaz site, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger information and contact details on the booking page. 5. Process payment through the selected method. 6. Receive your SmartWings flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

Payment for your SmartWings ticket booking on Airpaz can be processed via bank PayPal, bank transfer, credit card, and over the counter methods. For the complete information, visit Airpaz Payment Guide page.



Company Profile

SmartWings which operates with IATA code (QS) and ICAO code TVS, is a low cost carrier airline that flies domestic & international routes. The airline flies to destination cities all over the world from its main hub located in Václav Havel Airport (PRG). Smartwings, a.s. is the owner of the trade name SmartWings. The company is lead by the CEO, Roman Vik. The address of the head office is Czech Republic.


SmartWings operating with IATA code (QS) and ICAO code (TVS) was first founded in 1997. The airline runs under the management of Smartwings, a.s.. Across the years, SmartWings aimed to serve their customers through the services it offers. The milestone that has been accomplished by the airline is in 2007, the company carried 2.2 million passengers,in 2014, it carried 4.3 million passengers,in December 2018, Travel Service was renamed to Smartwings, the name of its former low-cost subsidiary.

Flight Attendant

SmartWings Flight Attendant Image
SmartWings cabin crew wears a uniform in black. For female flight attendants, they wear black uniform dress with blue scarf and black stocking. The design itself has been exquisitely laid out, making the crew look more dashing.


SmartWings Fleet Image
SmartWings has a number of airplanes, all of which can be seen below:
Type Quantity
Boeing 737-700 2
Boeing 737-800 24
Boeing 737-900ER 2
Boeing 737 MAX 8 7

Call Center

If you have any question for the airline or are facing problems during your travel such as cancelled flights or lost baggage, you can directly contact the airline. The SmartWings customer service can be contacted on one of the following numbers :
Country Phone
Czech Republic (+420) 284 000 612

Live Chat

SmartWings customer service does not support live chat.

Facilities and Services



Cabin Baggage

Passengers using the service of SmartWings are provided a cabin baggage allowance included in their flight tickets. The the max size of the luggage put in the cabin is 56 cm x 45 cm x 25 cm (L x W x H), and max weight of the baggage is 8 kg.

Checked Baggage

SmartWings does not give free checked baggage allowance for the passengers.

Excess Baggage

Extra checked baggage allowance cannot be bought on Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


SmartWings Economy Seat Size Image

Economy Class

The size of the standard seat for the Economy Class in SmartWings is 30"-34" seat pitch and 18"seat width.

Inflight Comfort

Inflight Free Snack

During flights with SmartWings free snack/beverage is not provided.
SmartWings Menu Meals Image
Meal Order
According to the availability, passengers can order food to enjoy during their flight. For the airline's beverages and meals menu, click here.



Web Check-in

Through the official website of SmartWings, passengers can check in online. To do so, click here to go to the airline’s check-in page. Web check-in can be done 1 days prior to scheduled departure time.

Airport Check-in

Check-in counters for SmartWings opens 180 minutes prior to the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

This service is not available for passengers flying with SmartWings.

App Check-in

App check in service is not available for passengers of SmartWings.

Terms and Conditions

For the complete Terms and Conditions of SmartWings, click here.

Fare Rules

a. Cancellation and Refund

Flight tickets with the airline cannot be cancelled.

b. Reschedule

Changes such as reschedule may be made to the flight tickets by directly contacting the airline. For further information on SmartWings flight ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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