Qantas (QF)
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Baggage
Baggage Information of Qantas
Carry-on Baggage Allowances
Current Qantas and QantasLink Carry-on Baggage allowances for adults and children (except infants
| Route | Piece Allowance & Dimensions* | Weight Allowance |
|---|---|---|
| Australian Domestic (except Dash 8 services) | All Classes: | 7kg (15lb) per piece |
| a) 2 x 105cm (41in) bags or | ||
| b) 1 x 105cm (41in) bag plus | ||
| 1 x 185cm (73in) non rigid garment bag or | ||
| c) 1 x 115cm (45in) bag | ||
| Dash 8 services | 1 x 105cm (41in) bag | 7kg (15lb) total |
| All International | First/Business/Premium Economy: | 7kg (15lb) per piece |
| 2 x 115cm (45in) bags or | ||
| 1 x 115cm (45in) bag plus 1 x 185cm (73in) non rigid garment bag | ||
| Economy: | ||
| 1 x 115cm (45in) bag or | ||
| 1 x 185cm (73in) non rigid garment bag |
Maximum dimensions of Carry-on Baggage
Total dimensions are measured by adding together the length, height and depth of the bag.
| Length | Height | Depth | Total linear dimensions |
|---|---|---|---|
| 48cm (19in) | + 34cm (13in) | +23cm (9in) | = 105cm (41in) |
| 56cm (22in) | + 36 cm (14in) | + 23cm (9in) | = 115cm (45in) |
| 60cm (24in) | + 114cm (45in) | +11cm (4in) | = 185cm (73in) non-rigid garment bag |
| 85cm (34in) | +34cm (13in) | +23cm (9in) | = 142cm (56in) musical instrument |
In addition to your carry-on baggage allowance, you may also carry on board one small personal item such as a handbag, laptop computer*, overcoat, small camera, a reasonable amount of reading material or a small amount of duty free goods (where permitted).
- For a laptop computer to be considered a personal item it must be carried in a slim bag. Laptops carried in large laptop bags will be counted as part of your carry-on baggage allowance
Baggage allowance
International flights (excluding North & South America)
Weight based baggage allowances
For tickets issued on all Qantas international flights excluding flights to/from South and North America, the following weight allowance will apply:
| Travel Class | Checked Baggage Allowance (no single piece exceeding 32kg) | |
|---|---|---|
| Adult | Qantas Club members and Silver Qantas Frequent Flyers | Gold Qantas Frequent Flyers|Platinum and Platinum One Qantas Frequent Flyers |
| Economy | 30kg (66lb) | 42kg (92lb)|46kg (101lb)|50kg (110lb) |
| Premium Economy | 40kg (88lb) | 52kg (114lb)|56kg (123lb) |60kg (132lb) |
| Business | 40kg (88lb) | 52kg (114lb)|56kg (123lb)| 60kg (132lb) |
| First | 50kg (110lb) | 62kg (136lb)|66kg (145lb)|70kg (154lb) |
Exceptions: QF4021/4017/4018/4024/4025/4026 between Singapore - Tokyo (Narita) and Singapore - Tokyo (Haneda): Baggage allowance is 2 pieces at 23kg (50lb) each in Economy, 3 pieces at 32kg (70lb) each in Business, and 1 piece (maximum 10kg (22lb) per infant. QF3874/3875 between Singapore - Helsinki: Baggage allowance is 1 piece at 23kg (50lb) in Economy, 2 pieces at 23kg (50lb) each in Business and 1 piece (maximum 10kg (22lb) per infant.
Total dimensions for each piece must not exceed 158cm (62in). Dimensions for checked baggage are calculated by adding together the width, height and depth of the piece of baggage.
No single item of checked baggage may exceed 32kg (70lb). For tickets issued with an allowance in kilograms only, there is no restriction on the number of pieces within the weight allowance for international travel.
Baggage allowance is included on every domestic flight within Australia on Qantas and QantasLink
| Travel Class | - | Checked Baggage Allowance | - | - |
|---|---|---|---|---|
| Adult | Qantas Club members and Silver Qantas Frequent Flyers | Gold Qantas Frequent Flyers | Platinum and Platinum One Qantas Frequent Flyers | |
| Economy | 1 piece (maximum 23kg) | 1 piece (maximum 32kg) | 2 piece (maximum 32kg per piece) | 2 piece (maximum 32kg per piece) |
| Business | 2 piece (maximum 32kg per piece) | 2 piece (maximum 32kg per piece) | 2 piece (maximum 32kg per piece) | 3 piece (maximum 32kg per piece) |
Check-In
Ways to check in for Qantas Flight
1. Mobile Check-In
Check in on your mobile from 24 hours up until 30 minutes before your flight leaves via Qantas website.
Mobile and Online Check-in eligibility table
Check-in times
Check-in times vary by departure port so you'll need to check the airport guide for your departure city before you leave for the airport.
| Flight Departing | Recommended Check-in | Latest Check-in |
|---|---|---|
| Domestic (QF400 and above). | 45 minutes | 30 minutes |
| Domestic Qantas codeshare services operated by Jetstar (QF5000-QF5999). | 60 minutes | 30 minutes |
| Domestic connecting to International travel (QF400 and above). 60 minutes | 30 minutes | |
| For example: Canberra to Sydney to Los Angeles. | ||
| Domestic travel where your flight departs from an Australian international terminal (QF1-QF399) | 120 minutes | 60 minutes |
| Group check-in for domestic flights (QF400 and above) or for domestic travel where your flight departs from an Australian international terminal (QF1-QF399) | 90 minutes | 60 minutes |
| International Qantas operated services at all Australian international airports (QF1-QF399) | Economy/Premium Economy 120 minutes and Business/First 90 minutes | Economy/Premium Economy 90 minutes and Business/First 60 minutes |
| International Qantas codeshare services operated by Jetstar at all Australian international airports | 120 minutes | 60 minutes |
| Travel on oneworld partners, codeshare partners or other designated international partners. |
2. Online Check-in
Online check-in is available from 24 hours until 30 minutes before the flight leaves for Domestic flights. For international travel, it's 24 hours until 2 hours before departure
Mobile and Online Check-in eligibility table
| First flight operated by | Next onward flight inside 24 hrs operated by | Mobile check-in | Online check-in |
|---|---|---|---|
| Qantas or QantasLink domestic Australia | No connecting flights | V^ | V |
| Qantas or QantasLink Australian domestic | V^ | V | |
| Jetstar Australia domestic or Jetstar New Zealand domestic | X | X | |
| Qantas International, Jetstar International, Oneworld, Codeshare partner | X | V | |
| Qantas international (QF1-199 | Qantas international | X | V |
| Jetstar international | X | V | |
| oneworld partners | X | V | |
| Other designated international partners | X | V | |
| Codeshare partners | X | V | |
| Jetstar domestic, international or New Zealand domestic | X | X | |
| oneworld partners, codeshare partners or other designated international partners | X | X |
Airport Check-in
Available Kiosk Check-In at the AirportAuto Check-In
Autp Check-In is Available for Australia only and currently not available for international travel.
Call Center
Qantas Call Center
1.Australia
For flight booking enquiries for new and existing anywhere in Australia and flight arrival and departure information
| Area | Phone Number | Open Hours |
|---|---|---|
| Area | Phone Number | Open Hours |
| Flights | 13 13 13 | 24 hours, 7 days a week |
| Flight Booking with Points | 13 13 13 | 24 hours, 7 days a week |
| Arrival Booking with Points | 13 12 23 | 24 hours, 7 days a week |
2. South Pacific
| Country | Phone Number | Open Hours |
|---|---|---|
| Fiji | Ph +679 323 9030 | 8am to 5pm Mon to Fri, 8am to 1pm Sat |
| French Polynesia | +689 43 0665 | 8am to 5pm Mon to Fri, 8am to 11am Sat |
| New Caledonia | +687 28 6546 | 8am to 3pm Mon to Fri |
| New Zealand | 0800 808 767^ | 24 hours, 7 days a week |
| Papua New Guinea | +675 308 3200 | 8am to 5pm Mon to Fri |
| Vanuatu | +678 23848 | 7.30am to 5pm Mon to Fri 8am to 11.30am Sat |
3. Africa
| Country | Phone Numbers | Open Hours |
|---|---|---|
| South Africa | +27 21 427 3128 | 24 hours, 7 days a week. |
| Ghana | +232 2020 20122/+232 3022 40442/3 | 8am to 5pm Mon to Fri, 9am to 1pm Sat |
| Kenya | +254701948795 | 8am to 5pm Mon to Fri |
| Morocco | +212 522 26 63 67/69 | 8.30am to 12.30pm, 2.30pm to 6.30pm Mon to Fri, 9am to 12pm Sat |
| Nigeria | +234(0)8023193890 | 8.30am to 5pm Mon to Wed, 10am to 1pm Sat |
| Tunisia | +21629559399 | 8am to 4.30pm Mon to Fri Winter time |
| 8am to 1.30pm Mon to Fri 6 Jun to 6Jul Ramadan | ||
| 8am to 1.30pm Mon to Fri Summer time Jul and Aug |
4. Americas
| Country | Phone Number | Open Hours & Address |
|---|---|---|
| Argentina | 0800 122 0337 (National toll free##) | 9am to 6pm, Mon to Fri |
| Brazil | 0800 892 3346 (National toll-free##) | 9am to 6pm, Mon to Fri |
| Chile | +56 2 2 817 9500 800-835882 (National toll-free##) | 9am to 6pm, Mon to Fri |
| Canada | 1 800 227 4500** | 24 hours, 7 days a week |
| Customers in Canada who are deaf or who have a hearing | ||
| atau gangguan bicara dapat menghubungi via | ||
| the National Relay Service by dialling 711, 24 hours a day, 7 days a week. | ||
| The Communication Assistants at the National Relay Service will assist customers | ||
| by contacting Qantas Airways on 1 800 227 4500 | ||
| Mexico | +1 800 227 4500** | 24 hours, 7 days a week. |
| USA | 1 800 227 4500** | 24 hours, 7 days a week |
| Customers in the US who are deaf or | ||
| who have a hearing or speech impairment can call via | ||
| the National Relay Service by dialling 711, 24 hours a day, | ||
| 7 days a week. The Communication Assistants at the National Relay Service will assist customers by | ||
| contacting Qantas Airways on 1 800 227 4500 |
5. Asia
| Country | Phone Number | Open Hours & Address |
|---|---|---|
| China | +86 21 6145 0188 Beijing | 9am to 5pm Mon to Fri |
| +86 20 3862 1600 Guanzhou | ||
| +86 21 6145 0188 Shanghai | ||
| Customers in North China | ||
| 800 819 0089 for desk phone users. | ||
| 400 888 0089 for mobile phone users. | ||
| Hong Kong | +852 2298 8111 | 24 hours, 7 days a week. |
| Chinese-language services | ||
| available on Mon to Fri (except public holidays) | ||
| during 9am to 1pm & 2pm to 6pm | ||
| India | +91 22 6111 1818 | 9.30am to 1.30pm and 2pm to 5.30pm Mon to Fri |
| Indonesia | +62 21 2555 6300 | 8.30am to 5pm Mon to Fri |
| Toll free number (after hours/public holidays) 001 803 61786 | 8.30am to 5pm Mon to Fri | |
| Japan | 03 6833 0700 Callers within Tokyo | 9am to 5pm Mon to Fri except national holidays |
| Toll free) Outside Tokyo/Kanto areas0120 207 020. | ||
| English language available 24 hours, 7 days a week | ||
| Korea | +82 2 777 6871 | 9am to 6pm Mon to Fri |
| Malaysia | +60 3 2053 5033 | 24 hours, 7 days a week. |
| Philippines | +63 2 812 0607 | 8.30am to 5pm Mon to Fri |
| Singapore | +65 6415 7373 | 24 hours, 7 days a week. |
| Taiwan | +886 2 2509 2000 | 9am to 5pm Mon to Fri |
| Thailand | + 66 2 632 6611 | 8.30am to 5pm Mon to Fri |
| Toll free number (after hours/public holidays) 001 800 611 4797 | ||
| Vietnam | +848 3910 5373 | 8am to 12noon and 1.30pm to 5pm |
| Mon to Fri, | ||
| 8am to 12noon Sat | ||
| HT&T Travel Vietnam# | ||
| Mezzanine Floor, Resco Building, | ||
| 94-96 Nguyen Du, District 1 |
6. Europe
| Country | Phone Number | Open Hours |
|---|---|---|
| Austria | +43 1 587 7771 | 9am to 12.30pm and 1.30pm to 5pm |
| Mon to Fri | ||
| Belgium | +32 (0) 2700 6781 | 24 hours, 7 days a week. |
| Finland | 09 72 519 763^ | 24 hours, 7 days a week. |
| France | 01 57 32 92 83^ | 24 hours, 7 days a week. |
| French Language available 9am to 6pm CET | ||
| Mon to Fri | ||
| Germany | 069 299 571421^ | 24 hours, 7 days a week. |
| German Language available 9am to 6pm CET | ||
| Mon to Fri | ||
| Italy | +39 (0) 2912 94801 | 24 hours, 7 days a week. |
| Italian Language available 9am to 6pm CET | ||
| Mon to Fri | ||
| Netherlands | +31 (0) 20 2035425 | 24 hours, 7 days a week. |
| Republic of Ireland | +3531407 3278 | 24 hours, 7 days a week. |
| 1 800 556 135 (within Ireland only) | ||
| Spain | +34 91 542 1572 | 9am to 2.30pm and 3.30pm to 6pm |
| Mon to Fri | ||
| Switzerland | +41 (0) 44 511 1237 | 24 hours, 7days a week. |
| United Kingdom | 0800 964 432## (within UK only) | 24 hours, 7 days a week. |
| 0845 7 747 767^ | ||
| Call cost up to 7 pence a minute (inc | ||
| VAT) for 084 numbers and up to 13 | ||
| pence a minute (inc VAT) for 087 |
Fare Rules
Flight Schedule
History
Company History of Qantas
Qantas History
Qantas was founded in Winton, Queensland on 16 November 1920 as Queensland and Northern Territory Aerial Services Limited by Paul McGinness, Hudson Fysh, Fergus McMaster and Arthur Baird. In 1952 Qantas expanded services across the Indian Ocean to Johannesburg via Perth, the Cocos Islands and Mauritius, calling this the Wallaby Route.
In January 1958 Qantas became the second round-the-world airline, flying Super Constellations west from Australia to London through Asia and the Middle East on the Kangaroo route, and east to London on the Southern Cross route. It took delivery of new turboprop Lockheed Electra aircraft in 1959.
In September 1956 Qantas ordered the Boeing 707–138 jet airliner and the first was delivered in June 1959. Before 29 October 2011, Qantas operated a significant number of international flights into and out of Singapore Changi, Auckland Airport, Brisbane Airport, Los Angeles International and London Heathrow airports. Qantas has been one of the most profitable airlines in the world. In 2008, the first Qantas Airbus A380 was handed over by Airbus at a ceremony on 19 September. The first route for the A380 was Melbourne to Los Angeles.
To account for a low Australian dollar and rising fuel costs, Qantas announced at the end of July 2013 that fuel surcharges on international flights would increase by A$75 (one way). In addition, domestic base fares will rise by two to three per cen
Inflight Comforts
Qantas Inflight Comforts
- Entertainment
- Coomunication
- Inflight Magazine
- Inflight Cuisine & Minuman
- Inflight Health
- Inflight Duty Free
- Seat maps
Company Profile
Qantas was founded in the Winton, Queensland 16 November 1920, as Queensland and Northern Territory Aerial Services Limited by Paul McGinness, Hudson Fysh, Fergus McMaster and Arthur Baird. Qantas has grown to be Australia's largest domestic and international airline. Registered originally as the Queensland and Northern Territory Aerial Services Limited (QANTAS), Qantas is widely regarded as the world's leading long distance airline and one of the strongest brands in Australia.
The Qantas Group's main business is the transportation of customers using two complementary airline brands - Qantas and Jetstar. Qantas is also operate subsidiary businesses including other airlines, and businesses in specialist markets such as Q Catering.
Qantas brands operate regional, domestic and international services. The Group's broad portfolio of subsidiary businesses ranges from Qantas Freight Enterprises to Qantas Frequent Flyer. Qantas employs over 30,000 people with approximately 93 per cent of them based within Australia.
Terminal
Information Terminal of Qantas
| Airport | Terminal |
|---|---|
| Perth International Airport | T1 - Perth International Airport - Qantas flights QF1-QF399 including oneworld flights operate from this terminal. |
| T4 - Qantas Perth Domestic Airport - Qantas flights QF400 and above and QantasLink operate from this terminal. | |
| T3 - Qantas Perth Domestic Airport - Qantas flights to Christmas Creek, Cloudbreak, Ginbata, Solomon and selected charter flights to Newman operate from this terminal. | |
| Melbourne International Airport | T1 - Qantas Domestic Terminal - Qantas flights QF400 and above and QantasLink operate from this terminal. |
| T2 - Melbourne International Terminal - Qantas International flights QF1 - QF399 and oneworld flights operate from this terminal. | |
| Sydney Internationa Airport | T1 - Sydney International Terminal: |
| Qantas flights QF1-QF399, oneworld flights and Jetstar international flights operate from this terminal. | |
| T2 - Sydney Domestic Airport: | |
| Jetstar domestic flights operate from this terminal. | |
| T3 - Qantas Sydney Domestic Airport: | |
| Qantas Domestic flights QF400-QF1599 and QantasLInk flights 1600 and above operate from this terminal. | |
| Changi International Airport | Qantas flights QF1-QF399 operate from Terminal 1 |
| Jakarta International Aiport | Qantas flights QF1-QF399 operate from Terminal 2D |
| Hong Kong International Airport | Qantas flights QF1-QF399, codeshare flights operated by Cathay Pacific, Air France and oneworld flights operate from Terminal 1 |
| Manila Ninoy Aquino Int'l Airport | Qantas flights QF1-QF399 operate from Terminal 1 of the Ninoy Aquino International Airport. |
| oneworld carriers Malaysian Airlines and japan Airlines also operate from Terminal 1. | |
| oneworld carrier Cathay Pacific operates from Terminal 3. | |
| Shanghai Pudong International Airport | Qantas flights QF1-QF399 operate from Terminal 1. |
| Qantas flights now arrive and depart from Shanghai Pudong International Airport Terminal 1. | |
| Tokyo (Narita) International Airport | Qantas flights QF1-399 operate from Narita Airport Terminal 2. |