FireFly

Check-in is available starting from 90 minutes
Online Check-in

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Overview

FireFly

Introduction

FireFly (FY) is a low cost carrier airline operating domestic & international routes. The cabin baggage allowance provided by this airline is 7 kg and max size of 56 cm x 36 cm x 23 cm (L x W x H). The international route flight ticket fare includes checked baggage allowance of 20 kg while the domestic route flight ticket fare includes checked baggage allowance of 20 kg. Passenger can start checking in at the airport 90 minutes prior to the departure time. Online check in is possible for flights on FireFly official website. It can be processed 14 days prior to flight departure time.

How to Book

1. Visit Airpaz website, or open the Airpaz application (Android/iOS) on your gadget. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger and contact information on the booking page. 5. Complete your payment through the selected method. 6. Get your FireFly flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

Payment for your FireFly booking on Airpaz can be processed via bank credit card, bank transfer, PayPal, and over the counter methods. For more complete information, visit Airpaz.com Payment Guide page.

About

FireFly

Company Profile

FireFly which operates with IATA code (FY) and ICAO code FFM, is a low cost carrier airline that flies domestic & international routes. The airline serves flights to destinations all over the world with its main hub located in Sultan Abdul Aziz Shah Airport (SZB). FireFly operates under FlyFirefly Sdn. Bhd.. The leader of the company is Mr. Philip See. The head office for the airline is located in Malaysia.

History

FireFly which operates with IATA (FY) and ICAO (FFM) runs under the management of FlyFirefly Sdn. Bhd.. The airline was founded in 2007. During its period of establishment, FireFly has grown significantly and continues to offer a trustworthy service for their loyal customers. This airline was first flown on 03-04-2007. FireFly has won best value airlines award in 2010.

Flight Attendant

Firefly Airlines flight attendant image
FireFly cabin crew wears a uniform that is dominated by orange, grey, white. For male flight attendants, they wear white shirt with list orange, grey vest and grey trousers. For female flight attendants, they wear orange dress with white belt with orange skirt, orange shoes. The design itself represents their strong commitment to deliver a great passengers' experience during the flight.

Fleet

Firefly Airlines fleet image
FireFly operates using a number of aircrafts, all of which can be checked below:
Type Quantity
ATR 72-500 12
Boeing B737-800 3

Call Center

If you have inquiry for the airline or are facing problems in the airport such as cancelled flights or lost baggage, you can contact the airline. One of the ways to contact the airline is by sending an email to customer_care@fireflyz.com.my. The FireFly customer service call center can be contacted on one of the following numbers :
Country Phone
Singapore (+65) 3158 8279
Thailand (+66) 76 351 477
Malaysia +60 378 45 45 43

Live Chat

Another way is to go to their live chat page here.

Facilities and Services

FireFly

Baggage

Cabin Baggage

Passengers flying with FireFly are given a cabin baggage allowance included in their flight tickets. The the max size of the luggage put in the cabin is 56 cm x 36 cm x 23 cm (L x W x H), while maximum weight of the baggage is 7 kg.

Checked Baggage

Free checked baggage allowance is provided for the passengers flying on FireFly. Passengers are allowed to bring up to 20 kg of baggage on domestic flights, and 20 kg on international flight.

Excess Baggage

Extra checked baggage allowance can be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

Firefly Airlines Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class fare in FireFly is 31" seat pitch and 18" seat width.

Inflight Comfort

Inflight Free Snack

Free snack/beverage is not provided during flights with FireFly.
Firefly Airlines meals menu image
Meal Order
According to the availability, passengers can order food to enjoy in their flight. For the airline's meals and beverages menu, click here.
Firefly Airlines privilege program image

Privilege Program

Privilege program is available for the loyal customers of FireFly, and more complete detail on it can be checked here.

Check-in

FireFly

Web Check-in

Through the official website of FireFly, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Online check-in can be done 14 days prior to scheduled departure time.

Airport Check-in

Check-in counters for FireFly opens 90 minutes prior to the departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

FireFly let you use kiosk check-in services for the passengers, that can be accessed at the departure city airport according to the availability. For more information on this service, contact the airline customer service call center. The check in time is 24 hours prior to the scheduled departure time.

App Check-in

It is possible for FireFly passengers to check in through the airline’s official mobile (Android/iOS) app. To do this, the passengers should download the FireFly mobile application on their gadget. The check in time is 336 hours before the scheduled flight departure time.

Terms and Conditions

FireFly
For further information, read the Terms and Conditions of FireFly, click here.

Fare Rules

a. Cancellation and Refund

Flight ticket with the airline cannot be cancelled.

b. Reschedule

Changes such as reschedule may not be made for tickets of FireFly. For complete information on FireFly ticket and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.