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Baggage that can be checked-in free of charge
This section provides information about free baggage we provide to our valued customers.
A maximum of 20kg free baggage / passenger
Our initial rates include 7 kg carry-on baggage for Citilink flights and 7 kg carry-on baggage.
Here's how to fly a lightweight and safe.
For our initial rates, you are allowed to bring one of the main hand baggage and a small object with a combined total weight of up to 7 kg. If you are traveling with a toddler, toddler you are allowed to bring food. If the seats reserved for toddlers, you are also allowed to bring a toddler car seat that has been aprroved to the cabin. Contact Reservation Citilink so we can include them in your booking.
Adult and Childern
Size information :
Q : 56 cm
L : 36 cm
Q : 23 cm
P + L + T = 115cm
Max weight : 7 kg
Toddler with a stroller that can be folded
Q : 56 cm
L : 36 cm
Q : 23 cm
P + L + T = 115 cm
Max weight : 5 kg
Congenital baggage prohibited
- Nail cutter
- Nail file
- Knives or cutting tools
- Toy guns
- Matches or lighters
- Firearms and ammunition
- Electornic cigarette
Large objects can be included as part of the baggage that is deposited in your fare, if sufficient space is available.
The maximum length of a large object depends on the type of aircraft. Pelase remember, if your trip is made up of several flights, the maximum limit that applies is the smallest.
Check-In staff Citilink Airlines are always ready to help you check-in baggage and issue your boarding card.
To make sure your flight is on time, after check-in, you should be at the boarding gate on time. For all flights, when you check in at the airport or traveling with luggage that will be entrusted, you must check-in and / or hand over your luggage before heading to the boarding gate. Make sure you arrive at the check-in booth or storage bags before check-in closing time and to the boarding gate before time below. Please check-in to our website for more information.
At the latest 30 minutes
Check-in must be completed before the scheduled departure of your flight. After this time limit, the passenger will not be served.
At the latest 20 minutes
Boarding should be done before the scheduled departure of your flight. After this time limit, the passenger will not be allowed to enter the plane.
48 hours up to 4 hours before the scheduled departure time. After this time limit, the passenger will not be served.
Telephone : (+62) 804 1 080808
Operation Hours : 24 hours a day
Change flight to a different date is allowed but is subject to change fee. Fare difference applies.
Change route is allowed but is subject to change fee. Fare difference applies.
Name change is allowed but is subject to name change fee. Fare difference applies.
Baggage allowance is 20kg free (strict weight and size limits apply for carry-on baggage).
Information of flight schedule of Citlink click here.
Company History of Citilink Indonesia
PT Citilink Indonesia is a subsidiary of Garuda Indonesia which based in Sidoarjo, East Java. On April 22nd, 2019 The deed of establishment was approved by Ministry of Law and Human Rights (Kemenkunham). At the time Citilink Indonesia's shareholder of its establishment was 67% PT Garuda Indonesia (Persero) Tbk and 33% PT Aerowisata ("Aerowisata").
Since May 2011, Citilink Indonesia’s flight was managed by Garuda Indonesia’s Strategic Business Unit (SBU) which operated under Garuda’s AOC and using Garuda flight number.
August 10th 2012 Citilink Indonesia's shareholders are Garuda (94.3% ) and Aerowisata (5.7%). And since July 30th 2012 Citilink Indonesia began to operates independently since with IATA flight code "QG" and ICAO designation "CTV" and call sign “Supergreen”.
End of 2017, Citilink Indonesia operates 50 Airbus A320 aircrafts with capacity of 180 passengers. Including 5 Airbus A320NEO aircrafts and made Citilink Indonesia has become the first Indonesian airline to operate this series.
'Till August 2017, Citilink Indonesia is serving flights to 31 cities, 62 routes, more than 244 flight frequencies, and opened flights to 4 new destinations which consist of 4 cities in East Indonesia (Jayapura, Kendari, Gorontalo and Ambon and 1 regional route to Dili and Timor Leste).
Citilink (PT Citilink Indonesia) is a low-cost airline and a subsidiary of Garuda Indonesia. The company was founded in 2001 as a Strategic Business Unit (SBU) and functioned as an alternative low-cost airlines in Indonesia. Since the date of July 30, 2012 officially Citilink operates as a separate business entity from Garuda Indonesia after getting the Air Operator Certificate (AOC). Citilink operates 17 aircraft with logo, new uniforms and a call sign. The airline's main hubs are at Juanda International Airport in Surabaya.
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