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Citilink - Promo

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Get the cheapest flight ticket price for all Citilink domestic and international flights by purchasing ticket via Airpaz! Airpaz provides the best promo for all flight routes for Citilink!

 

Special Price Date List
Citilink Logo

Citilink (QG)

 Free Cabin 7kg
 Free Baggage 20kg
 check-in 120 min before
 Online Check-in
QG

Promo Flight

Jakarta to Solo
December 2018
US$ 56
Yogyakarta to Jakarta
December 2018
US$ 43

view more promo

Top Route

Citilink flights from Jakarta Soekarno Hatta to Surabaya
Citilink flights from Surabaya to Jakarta Soekarno Hatta
Citilink flights from Jakarta Soekarno Hatta to Makassar
Citilink flights from Makassar to Jakarta Soekarno Hatta
Citilink flights from Bali Denpasar to Jakarta Soekarno Hatta
Citilink flights from Jakarta Soekarno Hatta to Bali Denpasar
Citilink flights from Batam to Jakarta Soekarno Hatta
Citilink flights from Jakarta Soekarno Hatta to Batam
Citilink flights from Manado to Jakarta Soekarno Hatta
Citilink flights from Jakarta Soekarno Hatta to Manado
Citilink flights from Surabaya to Pekanbaru
Citilink flights from Pekanbaru to Surabaya
Citilink flights from Padang to Surabaya
Citilink flights from Mataram Lombok to Jakarta Soekarno Hatta
Citilink flights from Jakarta Soekarno Hatta to Mataram Lombok
Citilink flights from Palembang to Jakarta Soekarno Hatta
Citilink flights from Jakarta Soekarno Hatta to Palembang
Citilink flights from Jakarta Soekarno Hatta to Palangkaraya
Citilink flights from Palangkaraya to Surabaya
Citilink flights from Palangkaraya to Jakarta Soekarno Hatta
Citilink flights from Yogyakarta to Jakarta Soekarno Hatta
Citilink flights from Surabaya to Tanjung Pandan
Citilink flights from Surabaya to Pangkal Pinang
Citilink flights from Pangkal Pinang to Surabaya
Citilink flights from Tanjung Pandan to Surabaya
Citilink flights from Jakarta Soekarno Hatta to Yogyakarta
Citilink flights from Jakarta Soekarno Hatta to Balikpapan
Citilink flights from Balikpapan to Jakarta Soekarno Hatta
Citilink flights from Surabaya to Bengkulu
Citilink flights from Bengkulu to Surabaya
Citilink flights from Jambi to Surabaya
Citilink flights from Surabaya to Jambi
Citilink flights from Penang to Surabaya
Citilink flights from Surabaya to Penang
Citilink flights from Jakarta Soekarno Hatta to Semarang

Baggage

Currently, Citilink provides its passengers a maximum of 20kg of luggage per passenger per domestic (Indonesia) flight, and 10kg of baggage per passenger per international flight. However, that is a promo arrangement. Normally, the airline only allows a carry-on luggage that weighs 7kg per passenger per flight. For the size, it is limited to a maximum of 56 x 36 x 23cm or a total of 115cm per luggage.

For the initial tariff paid to the airline, passengers are allowed to bring one main hand luggage and a small object that accumulates to 7kg. For passengers who travel with toddler, you will also be allowed to bring foods for the toddlers on board. If the toddler is also booked a chair in the airplane, you may also be allowed to bring a toddler car seat to the cabin. This, however, needs an approval from the Citilink Reservation.

Large-sized object (including sports equipment) are allowed on board as long as sufficient space is available, and it will be included as part of the luggage. The maximum length of the large objects depend on the aircraft that you’re boarding; it can be a maximum of 1.58m or 2.77m.

For passengers who rely on wheelchairs, the wheelchair can be taken to the aircraft baggage as registered/checked baggage free without charge. This rule also applies to parents who bring a baby stroller.
The luggage check-in counter opens 2 hours before scheduled departure time, and closes 30 minutes prior to the departure.

Prohibited Luggage Content

The things that are prohibited on board of the Citilink are nail clippers, nail file, folding knife, scissors, knife or cutting tools, toy weapon, sprays, matches/lighters, equipment, beater, fire arms and ammunitions, electronic cigarettes.

Check-In

There are various ways that the airline has provided for the passengers to check in. For this particular airline, they provide 4 options for the passengers: web check-in, mobile app check-in, airport counter check-in, and self check-in.

Because booking code (confirmation number) is very important, this code should not be lost. However if it is lost, you can call Citilink’s call center to get it.

Online Web Check-In

For this option, you can check-in online through the Citilink’s website here. However, this option is only available 48 hours to 2.5 hours before the scheduled departure time of your flight.

Mobile App Check-In

For mobile app check-in, the passengers only need to download the Citilink application on their mobile phones. For Android phone owners, you can check the Play Store, while iOS owners can check the App Store for the application. The option to check-in is available in the main menu.

Airport Counter Check-In

To check-in at the airport, passengers need to arrive around 2 hours before the scheduled departure time. The counter itself is only open 2 hours before the departure time. Same with the luggage checking, the airline’s check-in counter is closed 30 minutes before the flight for domestic destinations, and 1 hour before the flight for international destinations.

Self Check-In

Also located in the airport, the only difference of the counter and self check-in is the lack of human interaction (and less time spent) to check-in. To print your boarding pass using one of these machines, you only have to type in your booking code and last name. Unfortunately, this service is not yet available in every airport, so here is a list of airports that already has this service:

Airport Amount Location
Soekarno Hatta International Airport 2 Check-in Area
Hang Nadim International Airport 1 Check-in Area
Halim Perdana Kusuma 2 Check-in Area
El Tari International Airport 1 Check-in Area
Juanda International Airport 2 Check-In Area
Sultan Mahmud Badaruddin II International 1 Check in Area
Sultan Thaha Airport 1 Check in Area
Fatmawati Soekarnol 1 Check in Area
Depati Amir Airport 1 Check in Area
H.A.S. Hanandjoeddin International Airport 1 Check in Area
Sultan Aji Muhammad Sulaiman Airport 2 Check-in Area
Ngurah Rai International Airport 2 Check-in Area
Adisutjipto International Airport 1 Check-in Area
Syamsudin Noor International Airport 1 Check-in Area
Sultan Hasanuddin International Airport 1 Check-in Area

Call Center

Telephone : (+62) 804 1 080808
Operation Hours : 24 hours a day

Fare Rules

There are some fare rules that Citilink applies for passengers, for example in seat booking. Depending on which zone you choose to sit on, which ranges from Rp 105,000 to Rp 135,000 per seat. This extra fee also includes snacks, insurance and lounge facilities in the Halim Perdana Kusuma International Airport.

If you are thinking of reschedule, you can do it by calling the Citilink Call Center at least 4 hours before the scheduled departure time. The fee for this service is Rp 50,000 plus the price difference of the previous ticket and the new one (if any). However, if you reschedule the ticket by using Citilink’s website, you should do it at least 24 hours before the flight. You will still have to call the call center to finalize the reschedule anyway.

You can also change the name of the passenger after paying for the ticket directly at the departure airport, 24 hours before the flight is scheduled. You just have to bring the IDs of the initial passenger and the one who replace them. The administration fee for this service is Rp 300,000 to 500,000.

As for refunds, there are various condition where refund can be made. Some of the reasons are if there is problem with the weather, security, technical issues, or natural disaster. Citilink will also only consider refunding if the passenger is sick and can provide documents to prove it, or a close family passed away – also needs to be proven by showing death certificate.

For passengers who want to travel with friends and or families, Citilink also provides group booking for a minimum of 10 people for the same flight. To do this, you have to call their contact center.

For more information about Fares, Fees, Delay Compensation and Cancellation Compensation for Citilink, please click here.

Flight Schedule

To check on Citilink flight schedule, click here

Flight Schedule

Information of flight schedule of Citlink click here.

History

Citilink was established in 2001 as a Strategic Business Unit of Garuda Indonesia to cater to Indonesian budget travelers. At first, it only served routes that are not served by Garuda Indonesia such as Yogyakarta, Balikpapan, and Tarakan. The destination number increased to 10 destinations in 2004. It was temporarily suspended in 2008, before being relaunched in 2009.

At the time of its relaunching, Citilink’s ownership was divided between two shareholders; PT Garuda Indonesia (Persero) Tbk with 67% and PT Aerowisata with 33%. Since 2011, its flight was managed by the Garuda Indonesia Strategic Business Unit and operated under Garuda’s AOC and used their flight number. However, that changed in 2012 when PT Citilink Indonesia started operating independently with IATA flight code “QG”, ICAO Designation “CTV” and call sign “Supergreen”.

Around that time, there is also a shift with the share. In 2012, Garuda Indonesia owns 94.3% of the share, while Aerowisata owns the other 5.7%.

Inflight Service

For in-flight meals, Citilink Cafe offers various foods from Nasi Kapau, Nasi Uduk, Spaghetti Bolognaise and Omelette Ratatouille among other foods. All the menu cost Rp 45,000. They can either be bought in flight, or ordered before the flight on Citilink’s website.

Company Profile

The routes served by Citilink are mostly located in Indonesia from Jakarta, Denpasar, Bandung, Malang, Medan, Padang, etc. However, there are two international destinations launched between 2017 and 2018 to Dili in East Timor and Penang in Malaysia. The Indonesian airline is supported by 50 Airbus A320 aircrafts with the capacity of 180 passengers. It also owns 5 Airbus A320NEO, which is the first to be operated in Indonesia. The airline code for Citilink Indonesia is QG, while its ICAO designation is CTV.

As a proof of its service, Citilink is actually the first low cost carrier (LCC) in Asia that gets a rating of 4 stars by Skytrax.

Citilink’s main airline hub is at the Juanda Airport in Surabaya, although they do have offices all over Indonesia as well. In Jakarta, its office is located in Citicon Tower Fl.14, Jl. S Parman Kav. 72 Slipi, West Jakarta. The office is open Monday to Saturday, only closing on Sundays.

Citilink also has a membership arrangement, where passengers can collect Supergreen Miles according to the frequency of their flight. And being a subsidiary of Garuda Indonesia, the member’s Citilink Miles are interchangeable with Garuda Indonesia’s GarudaMiles. This allows both airlines to reward their loyal passengers by giving benefits from discount to preferred seating arrangement, to access to exclusive airport lounges.

Terminal

City Airport Terminal
Deli Serdang Kuala Namu International Airport 11
Pekanbaru Sultan Syarif Kasim II International Airport
Batam Hang Nadim International Airport 2
Jambi Sultan Thaha Airport 3
Bengkulu Fatmawati Soekarno Airport
Palembang Sultan Mahmud Badaruddin II Airport 2
Pangkal Pinang Depati Amir Airport
Jakarta Soekarno Hatta International Airport 1C
Jakarta Halim Perdana Kusuma International Airport
Bandung Husein Sastranegara International Airport
Semarang Ahmad Yani International Airport
Solo/Surakarta Adi Soemarmo International Airport
Yogyakarta Adi Sutjipto International Airport
Malang Abdul Rachman Saleh Airport
Surabaya Juanda International Airport
Denpasar Ngurah Rai International Airport
Lombok Lombok International Airport
Banjarmasin Syamsudin Noor International Airport
Palangkaraya Tjilik Riwut Airport
Balikpapan Sultan Aji Muhamad Sulaiman Airport
Ujung Pandang Sultan Hasanuddin International Airport
Kupang El Tari Airport
  • This information may change at any time from the airline

Term and Condition

General Condition of Carriage for Passengers and Baggage of Citilink can be read here

Flight Attendant

Citilink Flight Attendant

There are two sets of uniforms for the female flight attendants, one for the attendants who wears veil and one for those who doesn’t. Both style uses green as the main color, and a signature batik pattern called Gurdo Aji. For the attendants who does not wear veil, their uniform is a set of blouse and pencil skirt, while for the ones who wears veil, their uniform is a pair of blouse and trousers instead of a skirt.

The male cabin crew wears a three piece uniform with a shirt, pants, and a vest in the same color of the pants.

Fleet

Citilink Airbus a320

Citilink currently has a fleet of 50 Airbus A320 aircrafts that can accommodate up to 180 passengers in a flight.

Seat Selection

Citilink Seat

Citilink only offers the passengers with one type of class, Economy. However, the chairs offered are categorized into two: Regular Zone and Green Zone.

Green zone is a more spacious seating locations for the passengers, located in row 1-5, 12 and 14. To get one of the chairs located in these rows, the passenger has to pay an additional fee of Rp 105,000 for row 2-5 and Rp 135,000 for row 1, 12 and 14. This cost includes free snack, drink, timely warranty insurance and baggage delays. The passenger who has the ticket for a seat in the Green Zone can also use the lounge facilities in the Halim Perdanakusuma International Airport.