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Check-in is available starting from 60 minutes

Online Check-in

Last Updated: April 30, 2021 7:41 AM




Volaris (Y4) is a low cost carrier airline flying to domestic & international routes. The cabin baggage allowance provided by this airline is 7 kg and maximum dimension of 14 in x 18 in x 8 in (L x W x H). The flight ticket fare does not include free checked baggage allowance. Passengers can check in at the airport 180 minutes before the scheduled flight departure time. Online check in is possible for flight with the airline on Volaris official website page. It can be done 1 days prior to departure time.

How to Book

1. Go to Airpaz site, or access the Airpaz application (Android/iOS) on your gadget. 2. Fill in the flight details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger and contact details on the booking page. 5. Complete your payment through the selected method. 6. Find your Volaris flight e-ticket in the My Booking page, or in your email.

How to Pay

Payment for your Volaris ticket booking on Airpaz can be made via bank bank transfer, credit card, PayPal, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.



Company Profile

Volaris which operates with IATA code (Y4) and ICAO code VOI, is a low cost carrier airline that flies domestic & international routes. The airline flies to destination cities all over the world from its main hub located in Tijuana International Airport, Miguel Hidalgo y Costilla Guadalajara International Airport, Mexico City International Airport. Concesionaria Vuela Compañía de Aviación, S.A.B. de C.V. is the owner of the trade name Volaris. The leader of the company is Enrique Beltranena. The address of the head office is Mexico.


Volaris operating with IATA code (Y4) and ICAO code (VOI) was founded in 2004. The airline runs under the management of Concesionaria Vuela Compañía de Aviación, S.A.B. de C.V.. Throughout the years, Volaris intends to satisfy their loyal customers through the services it provides. Today, the airline has successfully obtained according to information from the OAG , Volaris ranks with five stars in the 38th position of the most punctual airlines in the world,have +60 destinations,have 300+ daily flights.

Flight Attendant

Volaris Flight Attendant Image
Volaris cabin crew wears a uniform that is dominated by purple. For male flight attendants, they wear white long sleeves with black tie and black suit with black trousers. For female flight attendants, they wear purple dress with green scarf and purple hat with purple skirt. This uniform exudes elegance, while providing the crew with maximum freedom of mobility in serving passengers. Besides, it also perfectly represents the airlines brand's identity.


Volaris Fleet Image
Volaris has a number of aircrafts, all of which can be seen in the following table:
Type Quantity
Airbus A319-100 5
Airbus A320-200 40
Airbus A320neo 20
Airbus A321-200 10
Airbus A321neo 6

Call Center

If you have question for the airline or are facing any issue on your flight such as delayed flights or lost baggage, you can contact the airline. One of the ways to contact the airline is by sending an email to The Volaris customer service call center can be contacted on one of the following phone numbers :
Country Phone
Mexico (55) 1102 8000
USA 1 855 VOLARIS (8652747)

Live Chat

Another way is to access their live chat page here.

Facilities and Services



Cabin Baggage

Passengers of Volaris are given a cabin baggage allowance included in their flight tickets fare. The maximum weight of the luggage is 7 kg, and the maximum dimension of the luggage put in the overhead cabin is 14 in x 18 in x 8 in (L x W x H).

Checked Baggage

Volaris does not give free checked baggage allowance for the passengers.

Excess Baggage

Excess checked baggage allowance cannot be purchased on Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Volaris Economy Seat Size Image

Economy Class

The standard seat size of the Volaris Economy Class fare is 28"-32" pitch, 18" width.

Inflight Comfort

Inflight Free Snack

During flights with Volaris free snack/beverage is not available.
Volaris Menu Meals Image
Meal Order
Passengers can order beverage to enjoy in their flight according to the availability. For the airline's beverages and meals menu, click here.
Volaris Privilege Program Image

Privilege Program

Volaris has a privilege program for their customers, and further detail on it can be checked here.



Web Check-in

Passengers can do web check in through the official website of Volaris. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Volaris check-in counters 180 minutes prior to the scheduled flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Volaris does not support kiosk check in services for the passengers.

App Check-in

It is possible for Volaris passengers to check in through the airline’s official mobile (Android/iOS) application. To do this, the passengers should download the Volaris mobile application on their mobile phone. The check in time is 24 hours before the scheduled flight departure time.

Terms and Conditions


Fare Rules

a. Cancellation and Refund

Flight ticket with the airline can be cancelled and refunded.

b. Reschedule

Changes such as reschedule can be made to the flight tickets by directly contacting the airline. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

Available Airlines

Accepted Payment Methods: