In continue of giving the best service and safety for all travelers, Airpaz adheres government's policies from all around the world. Hereby, Airpaz encourages our beloved travelers to cooperate by following our policy. For more information, please click here.


Check-in is available starting from 180 minutes
Available for Check-in Online
Volaris Flight Attendant Image
Volaris Fleet Image
Volaris Economy Seat Size Image
Volaris Menu Meals Image
Volaris Privilege Program Image

Last Updated:




Volaris (Y4) is a low cost carrier airline operating domestic & international routes. The airline does not give the passengers with cabin baggage allowance. checked baggage allowance is not included in the flight Passengers can start checking in at the airport 180 minutes before the flight departure time. Online check in is allowed for flight on Volaris official website. It can be done 1 days prior to scheduled departure time.

How to Book

1. Go to, or open the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger information and contact details on the booking page. 5. Process your payment through the selected method. 6. Get your Volaris flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

The payment for your Volaris ticket booking on can be made via bank bank transfer, PayPal, credit card, and over the counter methods. For more complete information, visit Airpaz Payment Guide page.



Company Profile

Volaris which operates with IATA code (Y4) and ICAO code VOI, is a low cost carrier airline that flies domestic & international routes. The airline flies to destinations all over the world from its main hub located in Tijuana International Airport, Miguel Hidalgo y Costilla Guadalajara International Airport, Mexico City International Airport. Volaris operates under Concesionaria Vuela Compañía de Aviación, S.A.B. de C.V.. The company is lead by the CEO, Enrique Beltranena. The head office for the airline is located in Mexico.


Volaris operating with IATA (Y4) and ICAO (VOI) was established in 2005. The airline is managed by Concesionaria Vuela Compañía de Aviación, S.A.B. de C.V.. Throughout its journey, Volaris has grown significantly and continues to provide a reliable service for their loyal passengers. This airline started its operation on 13-03-2006. The milestone that has been accomplished by the airline is operating more than 500 daily flights on over 190 routes in Mexico, the United States, and Central America.

Flight Attendant

Volaris Flight Attendant Image
Volaris cabin crew wears a uniform that is dominated by purple. For male flight attendants, they wear white long sleeves with purple tie and grey suit and grey trousers. For female flight attendants, they wear purple dress with green scarf and purple hat with purple skirt. This uniform was designed perfectly, which makes it easier for the crew to move around the cabin while serving the passengers.


Volaris Fleet Image
Volaris operates using a number of aircrafts, all of which can be checked in the following table:
Type Quantity
Airbus A319 5
Airbus A320 40
Airbus A320 Neo 47
Airbus A321 10
Airbus A321 neo 13

Call Center

If you have any inquiry for the airline or are facing any issue on your flight such as delayed flights or lost baggage, you can directly contact the airline. To contact the airline is by sending an email to The Volaris call center can be contacted on one of the following numbers :
Country Phone
Mexico (+55) 1102 8000
USA (+1) 1 855 VOLARIS (8652747)
Guatemala (+502) 2301 3939
Costa Rica (+506) 4002 7462
El Salvador (+503) 2504 5540
Colombia (+57) 60 1744 3272
Honduras (+504) 2202 7900
Peru (+51) 16449040

Live Chat

Another way is to access their live chat page here.

Facilities and Services



Cabin Baggage

Free hand baggage is not provided for the passengers flying on Volaris.

Checked Baggage

Volaris does not provide free checked baggage allowance for the passengers.

Excess Baggage

Excess checked baggage allowance cannot be purchased on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Volaris Economy Seat Size Image

Economy Class

The standard seat size of the Volaris Economy Class fare is 28"-32" seat pitch and 18" seat width.

Inflight Comfort

Inflight Free Snack

During flights with Volaris free snack/beverage is not available.
Volaris Menu Meals Image
Meal Order
Passengers can order beverage to enjoy during their flight according to the availability. For the airline's beverages and meals menu, click here.
Volaris Privilege Program Image

Privilege Program

Privilege program is available for the loyal customers of Volaris, and more information on it can be checked here.



Web Check-in

Through the official website of Volaris, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Online check-in page can be done 1 days prior to scheduled departure time.

Airport Check-in

Check-in counters for Volaris opens 180 minutes before the scheduled flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

This service is not available for passengers flying with Volaris.

App Check-in

It is possible for Volaris passengers to check in through the airline’s official mobile (Android/iOS) application. To do this, download the Volaris mobile application on their mobile phone. The check in time is 24 hours before the scheduled flight departure time.

Terms and Conditions

For the complete Terms and Conditions of Volaris, click here.

Fare Rules

a. Cancellation and Refund

Ticket with the airline cannot be cancelled.

b. Reschedule

Changes such as reschedule can be made to the flight ticket by directly contacting the airline. For complete information on Volaris tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

Our Airline Partners