Free baggage rules at Lufthansa
Baggage allowances and special regulations

Your permitted free baggage allowance is based upon the travel class and fare you have booked as well as your passenger status and is shown on your passenger receipt.
Please remember to affix your name and (mobile) phone number to each piece of baggage before checking it in at the airport.

Fares on intercontinental flights

Exception: Economy light fare from Scandinavia to the US
This fare does not include free checked-in baggage, but one carry on baggage (up to 8kg / 18lbs) is included. Additional baggage can be added against a fee.
More Information

Fares on European flights

For flights within Europe the free baggage rules are determined by the Europe fare options:

Free baggage regulations for infants and children

Babys (0-2 years) regardless of their booked travel class (except Economy Light**) and Miles & More status, have a free baggage allowance of one piece up to 23 kg.

Infant Baggage Regulations for Economy Light Fare

Children aged two or over have the same free baggage allowance as adults.
Approved car seats, baby baskets or foldable pushchairs (these will be transported in the hold) may also be carried as carry-on baggage. Further information on this is available on the Carry-on Baggage page.
Further information about taking car seats and baby baskets on board with you is provided on our Safety for infants on board page.

More information of baggage rule of Lufthansa click here

From as early as 23 hours before your departure you can check in.
You have a choice of using our online check-in, mobile check-in or check-in machines which are available at many airports.

During the opening hours you can visit airport check-in. At many airports you can also check in on the evening before your flight.

You can find detailed information about your preferred check-in option here.

Customer Relations

For enquiries about past flights or to provide feedback, you can contact us in one of the following ways:

• Simply and conveniently by using the feedback form
• By mail: Worldwide Address

Europe

Centralized address for feedback in the European language of your choice:
Lufthansa German Airlines Customer Feedback P.O. Box 710234 60492 Frankfurt Germany

USA

Lufthansa German Airlines
Customer Feedback P.O Box 425 East Meadow N.Y. 11554 USA

Asia (except for China) and Australia

Singapore, Australia, New Zealand, South Korea, Malaysia, Indonesia and others
Lufthansa German Airlines Customer Feedback P.O. Box No. 2882, Makati Central Post Office, 1268 Makati City Philippines

China

Lufthansa German Airlines Customer Feedback 8th Floor, Room 801-803 Henderson Metropolitan No. 300 Nanjing East Road Shanghai 200001 China

Other countries

In all other countries please contact your nearest Lufthansa office.

• By phone: Worldwide hotlines

Find information of fares, taxes, fees and charges of Lufthansa by click here

Flight Schedule of Lufthansa click here

• Free meals and snacks on board
• Entertainment on board – current blockbusters, classics of film history, music and games ensure an interesting and entertaining flight.
• Seat maps - Seat maps short- and medium-haul
• FlyNet® - Internet on board. Enjoy FlyNet®, the broadband Internet access on board all Lufthansa long-haul aircraft.
• eJournals - With eJournals, all Lufthansa passengers have a wide choice of numerous newspapers and magazines available to download.
• Lufthansa Magazine - Learn more about the contents of the latest issue of our in-flight magazine.
• Preflight, inflight and airport shopping - Enjoy relaxed shopping: choose your favourite products from Lufthansa’s wide-ranging in-flight shopping world of products in advance online, and we will deliver your order direct to your flight.
• Doctor on board - If medical assistance is required during a flight, we are helped by doctors who have joined our ‘Doctor on board’ programme.
• Well-being on board Tips for your well-being during the flight: relaxation, sleep, special meals.

The Lufthansa Group is a global aviation group with a total of more than 550 subsidiaries and equity investments. In the financial year 2016, they were structured into the Passenger Airline Group, Logistics, MRO, Catering and Other segments. All segments occupy a leading position in their respective markets. In 2016, the Lufthansa Group generated revenue of EUR 31.7bn. At year-end 2016, the Lufthansa Group had a total of 124,306 employees worldwide.

The goal of the Lufthansa Group is to be the first choice in aviation for customers, employees, shareholders and partners. Going forward, the Lufthansa Group therefore intends to continue playing a significant role in shaping the global aviation market. The basis for this is the Group’s planned structure with three pillars: premium hub airlines, Eurowings group and aviation services. In a highly dynamic market environment, the Lufthansa Group will continue to use these synergetic pillars to successfully position itself as a leading aviation company. The aim is to safeguard this position for the future and to expand it profitably.To fulfill this objective, the “7to1 – Our Way Forward” strategic agenda was initiated in 2014. The programme comprises seven fields of action, which are applied both in the individual business segments and across the Group.

The “Value-based steering”, “Constantly improving efficiency” and “Culture and leadership” fields of action form the overarching framework for developing the Group. “Customer centricity and quality focus”, “New concepts for growth” and “Innovation and digitalisation” relate primarily to segment-specific projects. The “Effective and lean organisation” field of action is intended to ensure an optimal structure and appropriate governance for the entire Lufthansa Group. In addition, the segments have, in some cases, adopted individual efficiency and cost-cutting programmes, which they are implementing alongside the activities that form part of “7to1 – Our Way Forward”.

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