Check-in is available starting from 180 minutes
Online Check-in
Neos Flight Attendant Image
Neos Fleet Image
Neos Economy Seat Size Image
Neos Entertainment Image
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Neos (NO) is a low cost carrier airline flying to domestic & international routes. The airline provides the passenger with a cabin baggage allowance of 5 kg and maximum size of 55 cm x 40 cm x 20 cm (L x W x H). The international route flight ticket fare includes free checked baggage allowance of 15 kg while the domestic route fare also includes free checked baggage allowance of 15 kg. Passengers can start checking in at the airport 180 minutes prior to the flight departure time. Check in online is possible for flights with the airline on Neos official website page. It can be done 2 days prior to scheduled flight departure time.

How to Book

1. Visit Airpaz website, or access the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger and contact information on the booking page. 5. Complete your payment through the selected method. 6. Get your Neos flight e-ticket in the My Booking page, or in your email.

How to Pay

Payment for your Neos ticket booking on can be processed via bank PayPal, credit card, bank transfer, and over the counter methods. For more complete information, visit Payment Guide page.



Company Profile

Neos operating with IATA code (NO) and ICAO code NOS, is a low cost carrier airline that flies domestic & international routes. The airline flies to destinations all over the world from its main hub located in Milan Malpensa Airport (MXP). Although the airline operates using the name Neos, it is the trade name for Neos S.p.A.. The company is lead by the CEO, Lupo Rattazzi. The head office for the airline is located in Italy.


Neos operating with IATA (NO) and ICAO (NOS) runs under the management of Neos S.p.A.. The airline was first established in 2001. During its period of establishment, Neos continues to develop its business by maintaining a worthwhile and enjoyable service for their loyal passengers. The milestone that has been reached by the airline is "NEOS has been the first Italian air carrier being authorized to fly the route Italy-Cape Verde, followed by routes to the Canary Islands in August 2003 and started to operate its long haul flights in December 2004. NEOS has been the first Italian airline to be certified JAR OPS since its inception.".

Flight Attendant

Neos Flight Attendant Image
Neos cabin crew wears a uniform in basil green. For male flight attendants, they wear white shirt with black suit and black tie and black trousers. Besides a perfectly made uniform, Neos cabin crew always committed to exceed their passengers’ expectations by creating excellent flight services.


Neos Fleet Image
Neos operates using a number of aircrafts, all of which can be checked below:
Type Quantity
Boeings 737-800W (Winglet) 6
Boeing 787-9 Dreamliner 4

Call Center

If you have inquiries for the airline or are facing issues on your flight such as delayed flights or lost baggage, you can directly contact the airline. The Neos call center can be contacted on one of the following phone numbers :
Country Phone

Live Chat

Another alternative is to go to their live chat page here.

Facilities and Services



Cabin Baggage

Passengers of Neos are provided a cabin baggage allowance included in their flight tickets fare. The the maximum size of the luggage put in the cabin is 55 cm x 40 cm x 20 cm (L x W x H), while maximum weight of the luggage is 5 kg.

Checked Baggage

Neos provides free checked baggage allowance for the passengers. Passengers are allowed to bring up to 15 kg of baggage on domestic flights, and 15 kg on international routes.

Excess Baggage

Excess checked baggage allowance cannot be bought on Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Neos Economy Seat Size Image

Economy Class

The standard seat size of the Neos Economy Class fare is 31" - 33” pitch.

Inflight Comfort

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Inflight Entertainment

Neos provides services and in-flight entertainment for the passengers while flying on their aircraft, such as inflight magazine,movie,music,games.
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Inflight Wifi

In-flight WiFi is available during flight with Neos.



Web Check-in

Passengers can do web check in through the official website of Neos. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 2 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Neos check-in counters 180 minutes prior to the flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check in service is not available for passengers of Neos.

App Check-in

App check in service is not available for passengers of Neos.

Terms and Conditions

For further information, read the Terms and Conditions of Neos, click here.

Fare Rules

a. Cancellation and Refund

Tickets with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule may not be made for flight ticket of Neos. For more complete information on Neos tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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