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Check-in is available starting from 180 minutes
Available for Check-in Online
Neos Flight Attendant Image
Neos Fleet Image
Neos Economy Seat Size Image
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Neos (NO) is a low cost carrier airline flying to domestic & international routes. The cabin baggage allowance given by this airline is 8 kg and max size of 55 cm x 40 cm x 20 cm (L x W x H). Passengers can check in at the airport 180 minutes prior to the departure time. Check in online is possible for flights with the airline on Neos official website page. It can be done 2 days prior to scheduled departure time.

How to Book

1. Go to Airpaz website, or open the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the details in the flight search box. 3. Choose the best flight. 4. Fill in the passenger information and contact details on the booking page. 5. Complete payment through the selected payment method. 6. Get your Neos flight e-itinerary in the My Booking page, or in your email.

How to Pay

The payment for your Neos ticket booking on can be made via bank PayPal, credit card, bank transfer, and over the counter methods. For more complete information, visit Payment Guide page.



Company Profile

Neos which operates with IATA code (NO) and ICAO code NOS, is a low cost carrier airline that flies domestic & international routes. The airline flies to destinations all over the world from its main hub located in Milan Malpensa Airport (MXP). Neos S.p.A. is the owner of the trade name Neos. The company is lead by the CEO, Lupo Rattazzi. The head office for the airline is located in Italy.


Neos which operates with IATA code (NO) and ICAO code (NOS) runs under the management of Neos S.p.A.. The airline was established in 2001. Across the years, Neos has grown significantly and keep providing a trustworthy service for their loyal passengers. The milestone that has been achieved by the airline is "NEOS has been the first Italian air carrier being authorized to fly the route Italy-Cape Verde, followed by routes to the Canary Islands in August 2003 and started to operate its long haul flights in December 2004. NEOS has been the first Italian airline to be certified JAR OPS since its inception.".

Flight Attendant

Neos Flight Attendant Image
Neos cabin crew wears a uniform in basil green. For male flight attendants, they wear white shirt with black suit and black tie with black trousers. Besides a beautifully made uniform, Neos cabin crew have gained an outstanding reputation for its excellent flight services and safety quality.


Neos Fleet Image
Neos operates using a number of aircrafts, all of which can be seen in the following table:
Type Quantity
Boeings 737-800W (Winglet) 6
Boeing 787-9 Dreamliner 4

Call Center

If you have question for the airline or are facing difficulties during your travel such as lost baggage or delayed flights, you can directly contact the airline. The Neos call center can be contacted on one of the following numbers :
Country Phone

Live Chat

Another way is to access their live chat page here.

Facilities and Services



Cabin Baggage

Passengers using the service of Neos are given a cabin baggage allowance included in their flight tickets. The max weight of the baggage is 8 kg, while the maximum size of the baggage put in the cabin is 55 cm x 40 cm x 20 cm (L x W x H).

Checked Baggage

Neos gives free checked baggage allowance for the passengers

Excess Baggage

Extra checked baggage allowance weight cannot be bought on Airpaz. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


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Economy Class

The size of the standard seat for the Economy Class in Neos is 31" - 33” pitch.

Inflight Comfort

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Inflight Entertainment

Neos provides services and in-flight entertainment for the passengers during flight on their aircraft, such as inflight magazine,movie,music,games.
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Inflight Wifi

Inflight WiFi is available during flight with Neos.



Web Check-in

Passengers can check in online through the official website of Neos. To do so, click here to go to the airline’s check-in page. Online check-in can be done 2 days prior to scheduled departure time.

Airport Check-in

Check-in counters for Neos opens 180 minutes before the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Neos does not support kiosk check in services for the passengers.

App Check-in

App check in service is not available for passengers of Neos.

Terms and Conditions

For further information, read the Terms and Conditions of Neos, click here.

Fare Rules

a. Cancellation and Refund

Tickets with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule may not be made for flight ticket of Neos. For more complete information on Neos tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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