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Check-in is available starting from 90 minutes
Available for Check-in Online
Firefly Airlines flight attendant image
Firefly Airlines fleet image
Firefly Airlines Economy Class seat image
Firefly Airlines meals menu image
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FireFly (FY) is a low cost carrier airline flying to domestic & international routes. The airline provides the passengers with a cabin baggage allowance of 7 kg and maximum dimension of 56 cm x 36 cm x 23 cm (L x W x H). Passenger can check in at the airport 90 minutes prior to the departure time. Check in online is available for flights with the airline on FireFly official website. It can be done 14 days prior to scheduled departure time.

How to Book

1. Go to Airpaz site, or open the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose the best flight. 4. Fill in the contact detail and passenger information on the booking page. 5. Process your payment through the selected method. 6. Receive your FireFly flight e-itinerary in the My Booking page, or in your email.

How to Pay

The payment for your FireFly ticket on can be made via bank PayPal, bank transfer, credit card, and over the counter methods. For more complete information, visit Payment Guide page.



Company Profile

FireFly operating with IATA code (FY) and ICAO code FFM, is a low cost carrier airline that flies domestic & international routes. The airline serves flights to destination cities all over the world with its main hub located in Sultan Abdul Aziz Shah Airport (SZB). FireFly operates under FlyFirefly Sdn. Bhd.. The leader of the company is Mr. Philip See. The address of the head office is Malaysia.


FireFly operating with IATA code (FY) and ICAO code (FFM) is managed by FlyFirefly Sdn. Bhd.. In 2007, this airline was founded. Over the years, FireFly continues to develop its business by providing a worthwhile and enjoyable experience for their passengers. This airline began its operation on 03-04-2007. FireFly has won best value airlines award in 2010.

Flight Attendant

Firefly Airlines flight attendant image
FireFly cabin crew wears a uniform that is dominated by orange, grey, white. For male flight attendants, they wear white shirt with list orange, grey vest and grey trousers. For female flight attendants, they wear orange dress with white belt and orange skirt, orange shoes. The design itself represents FireFly sense of purpose to create the best service to their passengers throughout the flight.


Firefly Airlines fleet image
FireFly operates using a number of aircrafts, all of which can be checked below:
Type Quantity
ATR 72-500 12
Boeing B737-800 3

Call Center

If you have any question for the airline or are facing any difficulty in the airport such as cancelled flights or lost baggage, you can directly contact the airline. To contact the airline is by sending an email to The FireFly customer service can be contacted on one of the following phone numbers :
Country Phone
Singapore (+65) 3158 8279
Thailand (+66) 76 351 477
Malaysia +60 378 45 45 43

Live Chat

Another way is to access their live chat page here.

Facilities and Services



Cabin Baggage

Passengers using the service of FireFly are provided a cabin baggage allowance included in their ticket fare. The max weight of the luggage is 7 kg, and the maximum dimension of the baggage put in the cabin is 56 cm x 36 cm x 23 cm (L x W x H).

Checked Baggage

Free checked baggage allowance is given to the passengers flying on FireFly

Excess Baggage

Excess checked baggage allowance can be purchased on Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Firefly Airlines Economy Class seat image

Economy Class

The standard seat size of the FireFly Economy Class fare is 31" seat pitch and 18" seat width.

Inflight Comfort

Inflight Free Snack

Free snack/beverage is not available during flights with FireFly.
Firefly Airlines meals menu image
Meal Order
Passengers can order beverage to enjoy in their flight according to the availability. For the airline's beverages and meals menu, click here.
Firefly Airlines privilege program image

Privilege Program

FireFly has a privilege program for their customers, and further detail on it can be checked here.



Web Check-in

Through the official website of FireFly, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Online check-in page can be done 14 days prior to scheduled departure time.

Airport Check-in

Check-in counters for FireFly opens 90 minutes before the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

FireFly allows kiosk check-in services for the passengers, that could be accessed at the departure city airport depending on the availability. For further information on this service, contact the airline customer service. The check in time is 24 hours prior to the flight departure time.

App Check-in

App check-in through the airline’s official mobile (Android/iOS) application is possible. To do so, download the FireFly mobile application on their smartphone. The check in time is 336 hours before the scheduled departure time.

Terms and Conditions

For further information, read the Terms and Conditions of FireFly, click here.

Fare Rules

a. Cancellation and Refund

Ticket with the airline cannot be cancelled.

b. Reschedule

Changes such as reschedule may be made to the ticket by directly contacting the airline. For more complete information on FireFly flight tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

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