Carry-on Baggage

All Economy Starter, Starter Plus and Starter Max passengers can bring one main and one small piece of approved carry-on baggage on the flight for free. Make sure your bags are the right size and weight, remove restricted items and check liquid, gel and aerosol limits.

What you need to know

1. Our carry-on baggage weight limits are changing. Please read below carefully to make sure your bags are the right size and weight.
2. If you bring too many carry-on baggage items or if they exceed the weight or size limits at the departure gate, staff will insist that they be checked in. Charges may apply.
3. Be sure to remove restricted items and check liquid, gel and aerosol limits.

Weight limits for Economy passengers

Flights departing before 25th November 2014

1. Economy passengers may bring one main item of carry-on baggage and one other small item, with a total combined weight of up to 10kg.
2. Passengers travelling domestically in Vietnam on Jetstar Pacific (BL) may bring up to 7kg.

Flights departing after 25th November 2014

1. Economy passengers may bring one main item of carry-on baggage and one other small item, with a total combined weight of up to 7kg.
2. Any passengers who made their flight booking before 28th October 2014 may bring up to 10kg (except passengers travelling domestically in Vietnam on Jetstar Pacific (BL), whose weight limit remains at 7kg).
3. Passengers travelling on Jetstar Japan (GK) flights may bring up to 10kg.

*Except domestic Vietnam flights operated by Jetstar Pacific (BL) who have 7kg.

**Except for passengers who made their booking prior to 28th October 2014 or who are travelling on domestic Japan flights operated by Jetstar Japan (GK) who have 10kg. Domestic Vietnam flights operated by Jetstar Pacific (BL) remain at 7kg.

Weight limits for Business Class passengers

Flights departing before 25th November 2014

1. All Business Class passengers may bring two main items of carry-on baggage, as long as each main item does not exceed 10kg, with a total combined carry-on baggage weight of up to 20kg.

Flights departing after 25th November 2014

1. Business Class passengers may bring two main items of carry-on baggage, as long as each main item does not exceed 7kg, with a total combined carry-on baggage weight of up to 14kg.
2. Any passengers who made their flight booking before 28th October 2014 may bring up to 20kg

*Except for passengers who made their booking before 28th October 2014 who have a combined total weight of 20kg.

Carry-on baggage size

You may bring one main item and one small item as carry on baggage within the weight limits above. These items must also meet the size restrictions below:
Carry - on bag
H: 56Cm W: 36Cm D: 23Cm

Suit Pack - non rigid
H: 114Cm W:60Cm D: 11Cm

Any piece of baggage that doesn’t fit with the requirements above will need to be checked-in. Charges may apply.

Each piece must be able to fit under the seat in front of you, or in an enclosed storage compartment in the cabin of the aircraft.

The additional small item you bring on board could be:

1. A handbag,
2. Pocket book or purse,
3. Coat,
4. Umbrella,
5. Approved duty free goods (international flights only)

Additional charges to check in baggage at the gate

Your baggage may be checked at the gate to ensure it is within our size and weight limits. If your carry on baggage exceeds size or weight restrictions at the boarding gate, the following additional charges apply as we will need to check in your baggage at the gate.

There are government limits to the amount of liquids, aerosols and gels that you can have in your carry-on baggage when you’re departing from an international terminal. Those limits also apply to domestic flights departing from an international terminal.

For up to date information visit the Australian Government’s Travel Secure list, Singapore Airport Guidelines or government regulations of the country you’re travelling from.

Restrictions

Some items are prohibited as carry-on baggage. These restrictions are determined by government and airport authorities. For restricted items see:

Domestic restricted items
International restricted items

It’s your responsibility to understand these restrictions and put the items in your checked baggage. If restricted items are found they will be removed and not returned.

To ensure the comfort of all customers, Jetstar also prohibits the carriage and use of ‘knee defenders’ or any device which restricts the recline of another customer’s seat on board all Jetstar Group airlines.

If you’re travelling with hypodermic needles, please ensure you declare this at the screening point and, where possible, provide documentation or identification to confirm your medical condition.

Medication should have a professionally printed label that identifies the medication, or a manufacturer’s name or pharmaceutical label.

More detail of Cabin

Check Baggage

When you want to bring more than just your carry-on bags you’ll need to pay for checked baggage. Make sure your checked baggage is within size and weight limits so it’s safe to fly and understand how to avoid excess baggage charges.

To bring checked baggage all Economy Starter and Starter Plus passengers must purchase baggage allowance. You can purchase a 15kg, 20kg, 25kg, 30kg, 35kg or 40kg baggage allowance. Baggage allowance weights apply per passenger, per flight.

Starter Max passengers are automatically given a 20kg checked baggage allowance and can purchase up to an additional 20kg.

Business and Business Max passengers are automatically given a 30kg checked baggage allowance and can purchase up to an additional 10kg.

Your baggage allowance is given by combined weight, not by number of bags. As long as your bags have a combined weight within your allowance, bring as many as you like. No single bag can weigh more than 32kg.

Charges at the airport

If you haven’t added checked baggage to your booking and arrive at the airport with checked baggage you’ll be charged for the first 15kg of baggage allowance per passenger and then for every additional kilo after that at the per kilo rate.

If you have added checked baggage to your booking but arrive with more than your allowance you’ll be charged for excess baggage. Excess baggage is charged per kilo.

We can’t guarantee that we’ll be able to add excess baggage to your flight so it’s best to add baggage to your booking before you arrive. You’ll avoid the higher fees too.

If you have checked baggage in your booking but bring more than the allowance you will be charged a per kilo fee.

Connecting flights with a domestic and international leg will be charged at the international rate. Your per kilo fee will be applied to your whole journey.

The fees charged depend on your departure port. All charges are inclusive of GST/VAT and all amounts will be charged in the local currency of the applicable airport.

What to leave out of your checked baggage

Fragile items, computers, money, valuable documents, business documents, electronics, passports and precious metals and stones.

These items could become damaged if they’re included in your checked baggage and Jetstar will rely upon all available defences against any claim for damage, loss or destruction if this is the case.

Strollers, wheelchairs and bulky items

When you’re travelling with a young child or infant you can bring one of each of the following items per child or infant as checked baggage, free of excess baggage charges and regardless of fare:

1. Stroller or pusher
2. Porta cot and bedding
3. Infant car seats
4. Portable high chairs

Lock shut or secure strollers and porta cots to minimize risk of damage.

Wheelchairs

If you’re travelling with a wheelchair, Jetstar allows you to check-in your wheelchair or mobility aid required for your use free of charge, in addition to your checked baggage, provided that:

1. Each piece does not exceed 32kg, except mobility equipment that can travel in the upright position in the free wheel mode (for example an electric wheelchair);
2. Items above 32kg which cannot travel in the upright position in free wheel mode must be carried as freight at standard freight rates;
3. The equipment must be for your own use and adhere to Jetstar’s aircraft wheelchair dimensions; and
4. Only one motorised/electric mobility aid may be checked-in as part of this allowance.

More Detail of Check Baggage

Important:

Effective May 11, 2018 Jetstar Asia Airways will operate from Soekarno-Hatta International Airport’s Terminal 3. For more information please contact Jetstar' Call Center

Counter Check-in

2 hours to 40 minutes before departure time for flights Jetstar (3K) and Valuair (VF) and the lounge will be closed 30 minutes before departure.

Web Check In

1. Individual or group bookings.
2. Passengers with carry-on baggage, or those who check-in to baggage.
3. For all flights back and forth, when the scheduled departure within 7 days of flight departure.
4. For Domestic: For all domestic flights Australia and New Zealand between 48 hours to 60 minutes before the scheduled departure of your flight.
5. For International: Flight one-way or round-trip from Christchurch to Brisbane, Melbourne, Sydney, Cairns, Darwin, Perth, Singapore to Hong Kong, Kuala Lumpur, Penang, Jakarta, Osaka, Taipei, Manila, Bangkok, Phuket, Auckland, Bali and Ho Chi Minh City alone. Between 48 hours and 120 minutes before the scheduled departure of your flight.

AUSTRALIA

(613) 9645 5999
131 538
Monday to Sunday
24 hours

NEW ZEALAND

(64) 9975 9426
0800 800 995
(613) 9645 5999
Monday to Sunday
24 hours

CAMBODIA

Phnom Penh

855 23 220-909
Monday to Saturday
8.00am to 6.00pm (local time)
24 hour assistance
(613) 9645 5999

Siem Reap (Anqkor Wat)

855 63 964-388
Monday to Saturday
8.00am to 6.00pm (local time)
24 hour assistance
(613) 9645 5999

CHINA

4001 201 260
(613) 9645 5999
Monday to Sunday
24 hours

FIJI

800 2171
(613) 9645 5999
Monday to Sunday
24 hours

HONGKONG

(852) 3192 7451
(613) 9645 5999
Monday to Sunday
24 hours

INDONESIA

001 803 852 9779
(613) 9645 5999
Monday to Sunday
24 hours

JAPAN

0570-550-538* (toll)
Please press "2" for English.
Contact number when calling from PHS device:
050-3163-8538 (toll)
Monday to Sunday
9.00am to 9.00pm (local time)
Baggage Services
(Lost/damaged baggage)
8.00am to 10.00pm (local time)

MALAYSIA

1800 81 3090
(613) 9645 5999
Monday to Sunday
24 hours

MYANMAR

+95 9 42111 6662
+95 9 42111 6663
Monday to Friday
9.00am to 5.00pm (local time)

PHILIPPINES

+632 453 6666
1800 1611 0280
(613) 9645 5999
Monday to Sunday
24 hours

SINGAPORE

(65) 6499 9702
(613) 9645 5999
Monday to Sunday
24 hours

THAILAND

66 2267 5125
Monday to Friday
8.30am to 5.30pm (local time)
Saturday
8.30am to 12.30pm (local time)
24 hour assistance
001 800 61 1 2957
(613) 9645 5999

TAIWAN

00801 852 015
(613) 9645 5999
Monday to Sunday
24 hours

USA

1866 397 8170
(613) 9645 5999
Monday to Sunday
24 hours

VIETNAM

Ho Chi Minh City or Hanoi
+84 8 62999399
(613) 9645 5999
Monday to Sunday
24 hours

Danang

84 511 3583 583
(613) 9645 5999
Monday to Sunday
24 hours

OTHER COUNTRIES

(613) 9645 5999
Monday to Sunday
24 hours

Fare Rules

Jetstar 3K Flights Schedule

History of Jestar Asia Airways (3K)

The first flight of sister airline Jetstar Asia Airways took off from its Singapore hub to Hong Kong on 13 December 2004. This marked Qantas' entry into the Asian low-cost market and signified its intention to battle key competitor Singapore Airlines on its home ground. Jetstar Asia/Valuair is 51% held by Westbrook Investments Pte Ltd (Westbrook) and 49% by Qantas.

In-Flight Comfort for Jetstar Airways flights

• Food and drinks (various menu and kids snack and activity pack
  (JQ) only accepts credit card payments on board. You can always pre-purchase meals, snacks, drinks and comfort packs online.
• Entertainment (Movies, TV, games and music, etc)
• Comfort packs (packed in a handy reusable case, it includes: inflatable neck support pillow, lip balm and hand cream from Zenology cosmetics, tootbrush and toothpaste, earplugs, socks, eye mask, Jetstar pen, blanket.

Company Profile of Jetstar Asia Airways (3K)

Jetstar mission is to offer low fares to enable more people to fly to more places, more often. Since launched in Australia in 2004, Jestar have carried more than 200 million passengers.
Jestar have one of the Asia Pacific’s largest low fares networks by revenue. Jetstar-branded carriers operate more than 4,000 flights a week to more than 75 destinations.
The group consists of:

• Jetstar Airways in Australia and New Zealand
• Jetstar Asia Airways, based in Singapore
• Jetstar Pacific Airlines (Vietnam)
• Jetstar Japan

Jetstar Asia Airways (3K)

Based in Singapore, Jetstar Asia’s inaugural flight took off for Hong Kong on 13 December 2004. Now Jestar fly to 22 popular destinations in North and Southeast Asia with a fleet of 18 A320 aircraft. Jetstar Asia is a majority Singapore held and based company, managed by Newstar Holdings Pty Ltd, majority owned by Singapore company Westbrook Investments Pte Ltd (51 per cent), with the Qantas Group holding the remaining 49 per cent.

Information Airport and Terminal of Jetstar Airways

Jetstar Airways - International
Note that the following international flights operate from domestic terminals and will arrive to domestic terminal:

Jetstar Asia

Jetstar Asia (3K) operate out of the following terminals:

Jetstar Pacific

Jetstar Pacific (BL) - Domestic Vietnam flights operate from the following terminals:

Jetstar Pacific (BL)
International flights operate from the following terminals:

Jetstar Japan

Jetstar Japan (GK) operate out of the following terminals:

All information can changes at anytime without prior notice

Terms and Conditions