NokScoot

Check-in is available starting from 120 minutes

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Overview

NokScoot

Introduction

NokScoot (XW) is a low cost carrier airline flying to international routes. The cabin baggage allowance given by this airline is 7 kg and max size of 54 cm x 38 cm x 23 cm (L x W x H). Free checked baggage allowance is not included in the ticket. Passengers can check in at the airport 120 minutes before the scheduled flight departure time. This airline does not provide online check in services.

How to Book

1. Go to Airpaz website, or access the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose your perfect flight. 4. Fill in the contact and passenger details on the booking page. 5. Complete your payment through the selected method. 6. Get your NokScoot flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

Payment for your NokScoot ticket booking on Airpaz.com can be made via bank credit card, PayPal, bank transfer, and over the counter methods. For the complete information, visit Airpaz Payment Guide page.

About

NokScoot

Company Profile

Launched in 2014, NokScoot is a joint venture airline company between Thai’s Nok Air and Singapore’s Scoot. Nok Air owns 51% of the share, while Scoot owns the rest 49%. The airline promotes itself as an airline that “puts the fun back into budget travel", since the passengers can customize their flight experience as they wish. NokScoot operated under the IATA code XW, and ICAO code NCT. The airline flies from its hub in Bangkok’s Don Mueang International Airport to 11 international destinations in China, India, Japan, and Taiwan. Seven of the 11 airports are located in China, with only one destination in India and Taiwan, and two in Japan. All the aircrafts operate in two-class configuration, NokScoot’s Economy and Business class or known as ScootBiz.

History

In 2013, Scoot and Nok Air signed a memorandum of understanding (MoU) to establish a new low-cost, medium and long haul routes. The airline follows Thai’s statutory limit of foreign ownership, so Nok Air owns a majority (51%) of the share while Scoot owns the remaining 49%. The airline got their approval from the Department of Civil Aviation of Thailand for the Air Operator’s Certificate (AOS) on October 30, 2014. A delivery of the airline’s Boeing 777 fleet arrived on November 23, 2014. Since 2015, the airline have started operating from its hub at the Don Mueang International Airport.

Flight Attendant

NokScoot flight attendant image
NokScoot’s cabin crew wears a uniform in the company’s colour, yellow. The female flight attendants wear knee-length yellow dress with black colour blocking on the side. The colours are chosen not only to represent the cheerfulness of the airline, but also its professionalism. The design also allows its cabin crew to perform their duties comfortably. Different from the female flight attendants, the pilots, co-pilots and male flight attendants wear a set of white shirt and black pants paired with a striped tie in black and yellow.

Fleet

NokScoot fleet image
Currently, NokScoot operates using Boeing 777 wide-body aircraft that can fit 415 passengers at max. The seats equipped in the aircraft are in 3-4-3 double aisles configuration.
Type Quantity
Boeing 777-200ER 5

Call Center

If you have questions for the airline or are facing problems during your travel such as lost baggage or delayed flights, you can directly contact the airline The NokScoot contact support can be contacted on one of the following phone numbers :
Country Telephone Number Language Service Operational Hours
Thailand +66 2021 0000 Thai Support Opens 9am to 9pm (Bangkok time), Monday to Sunday
English Support Opens 24 hours, Monday to Sunday
Mandarin Support Opens 24 hours, Monday to Sunday
China +86 400 642 8268 Thai Support Opens 10am to 10pm (Tianjin time), Monday to Sunday
English Support Opens 24 hours, Monday to Sunday
Mandarin Support Opens 24 hours, Monday to Sunday
Taiwan +886 2 7741 7941 Thai Support Opens 10am to 10pm (Taipei time), Monday to Sunday
English Support Opens 24 hours, Monday to Sunday
Mandarin Support Opens 24 hours, Monday to Sunday
Japan +81 3 4589 9464 Japanese Support Opens 9am to 9pm (Tokyo time), Monday to Sunday
English Support Opens 24 hours, Monday to Sunday
Thai Support Opens 11am to 11pm (Tokyo time), Monday to Sunday
Singapore +65 3157 6434 Thai Support Opens 10am to 10pm (Singapore time), Monday to Sunday
English Support Opens 24 hours, Monday to Sunday
Mandarin Support Opens 24 hours, Monday to Sunday

Live Chat

Live chat service is not available for passengers of NokScoot.

Facilities and Services

NokScoot

Baggage

Cabin Baggage

Economy class All passengers are given free cabin luggage allowance (included in the ticket) for items whose weight is not more than 7kg, and size not bigger than 54cm x 38cm x 23cm (or total linear dimension 115cm). Other than the cabin baggage, the passenger may also carry one of the following personal items on board: - A laptop computer, handbag, pocketbook or purse (of reasonable size). - A pair of crutches or prosthetic device – for use, provided that the guest is dependent on them for mobility. ScootBiz class - As for the ScootBiz class passengers, they are permitted to take up to 15kg of cabin baggage onboard. The items can be in two (2) baggages/pieces (e.g. small bag or briefcase) that do not exceed dimensions of 54cm x 38cm x 23cm (total linear dimensions 115cm) per piece.

Checked Baggage

Although there is no free checked baggage allowance, passengers can buy checked baggage allowance directly on their website. There is no limit to how many luggages to bring since the limit is based on weight, and the weight allowance starts from 20kg, 25kg, 30kg, 35kg, and 40kg. Purchasing extra weight allowance for baggage is important to avoid overweight charges if you intend to pack more baggage. ※IMPORTANT For health and safety reasons, NokScoot reserves the right not to accept any individual item as checked-in baggage that exceeds 32 kg or exceed total linear dimensions (add together the depth, width and length) of 158cm. For liquid, aerosol, and gas (GAS) items, the items need to be put in a maximum 100ml container. The containers then should be put inside a 1l transparent resealable plastic bag. For more information on items that should be bought with precautions such as battery and powerbank, click here.

Excess Baggage

For more information and price of the baggage allowance, click here. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.

Seat

NokScoot Economy Class seat image

Economy Class

For the Standard Seats, the seats are covered in blue, features 31" seat pitch and can recline to 6" at max. The Super Seats are in yellow, still with the function to recline to 6" but with bigger legroom at 35". The Stretch Seats are also in yellow, but located at the front of the aircraft and by the emergency exit doors. They have bigger seat pitch at 36". Passengers who would like to fly in peace and quiet should choose a seat in the Scoot-in-Silence cabin, located right behind the ScootBiz Zone. Children passengers are not allowed to be seated in the zone, and will be seated somewhere else.

Nokscoot has 5 type of seat which are : 1. Standard Seats (Blue) Clad in royal blur fablic. Nok Scoot's Standard Seats recline to an impressive 6" and feature a typical 31" seat pitch. 2. Super Seats (Yellow) With up to 35" of legroom and impressive 6" of reclining seat, these will make your onboard experience that much sweeter, all for a small fee. Want an insider tip? The Super seats of our NokScoot Boeing 777 aircraft are bigger, with more leg and elbow room. These seats come in pairs, which give you more privacy and which give us all the more reason to refer to them as Nok Scoot ‘love seats’. 3. Stretch Seats (Yellow) Whether you're tall or you're small, you deserve to sprawl. Our Stretch seats have the most legroom of all, with max to 36" of legroom and no seat in front of you. Look out for these seats on board – they’re the ones in yellow at the bulkheads and by the doors. And they are all yours, for a small fee. 4. Scoot in Silence If you would like to fly in peace and quiet, our Scoot-in-Silence cabin, behind the ScootBiz zone, will be the best choice for you. Besides the exclusivity and privacy that you’ll enjoy in the Scoot-in-Silence cabin as under 12’s will be someplace else. 5. ScootBiz seats: Full leather seats that offer at least 38" (96.5cm) of legroom, 21.7" (55.1cm) of width, 8" (20.3cm) of recline, plus a footrest and in-arm trays that can be unfolded partially or fully.

Inflight Comfort

NokScoot inflight entertainment image

Inflight Entertainment

NokScoot provides services and in-flight entertainment for the passengers during flight on their aircraft, such as magazine.

Inflight Free Snack

Complimentary snacks/meals is available for business class passengers.
NokScoot inflight meals menu image
Meal Order
According to the availability, passengers can order meal or beverage to enjoy during their flight. For the airline's beverages and meals menu, click here.
NokScoot privilege program image

Privilege Program

NokScoot has a privilege program for their customers, and more information on it can be read here.

Check-in

NokScoot

Web Check-in

Web check-in is available from 72 hours to 1 hour before the scheduled flight departure time. However, it is only available for passengers whose flight departs from Singapore. Note: no connecting flights in your itinerary (i.e. you have a point-to-point journey).

Airport Check-in

Check in counters of NokScoot opens 3 hours and close 1 hour (60 minutes) prior to the scheduled departure time with no exceptions. All passengers are strongly advised to arrive at the airport at least 120 minutes before the departure to complete the check in procedure in time. NokScoot's check-in counters at Singapore Changi Airport are located at Row 10 - 12, Terminal 2. While in Don Mueang International Airport, the check in counter is in counter 6&7, Terminal 1. You are advised to check in at least half an hour before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

NokScoot kiosk check-in is available from 18 hours to 70 minutes before flight. Kiosk check in is eligible for all flights departing from Singapore, except the flights to Jeddah.

App Check-in

NokScoot does not provide app check in services for the passengers.

Terms and Conditions

NokScoot
Information of terms and conditions of NokScoot click here.

Fare Rules

Passengers who are pregnant should show a medical certificate confirming their health and fitness for travel. As for passengers flying with infants, the baby should not be younger than 8 days old. Children under 2 years old have to travel with an adult. Both cancelling and requesting a refund for tickets that have been purchased is not permitted since flight tickets with the airline is not refundable. This refund policy applies for all fare classes, economy or business, with NokScoot (Fly, FlyBag, FlyBagEat, and ScootBiz). However, if you want to delay your trip, you can change the date and time of your departure until up to 48 hours before the departure time. An extra fee and price difference in tickets (if any) will be charged to make the change. If you made a mistake or filled in the wrong name when purchasing the ticket, you can contact the airline on their website or call center to make a change. You will be charged an extra fee for the name correction. If you would like to purchase a travel insurance, you can buy it from the airline. Read here for a complete information. For a complete information on additional fee for services such as additional checked-in baggage, seat selection, and name change fee here The airline may change its policy without any prior notification. To get an update when it happens, and for their policy on insurance, flight delay, etc, contact the airline’s customer service team.