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Jetstar Asia logo

Jetstar Asia

Check-in is available starting from 180 minutes

Online Check-in

Last Updated: May 29, 2020 6:45 AM


Jetstar Asia


Jetstar Asia (3K) is a low cost carrier airline flying to domestic & international routes. The airline gives the passenger with a cabin baggage allowance of 7 kg and maximum size of 56 cm x 36 cm x 23 cm (L x W x H). The flight ticket fare does not include free checked baggage allowance. Check in time at the airport starts from 180 minutes before the departure time. Check in online is available for flight with the airline on Jetstar Asia official website. It can be processed 7 days before departure time.

How to Book

1. Visit Airpaz website, or access the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the passenger detail and contact information on the booking page. 5. Complete your payment through the selected method. 6. Find your Jetstar Asia flight e-ticket in the My Booking page, or in your email.

How to Pay

The payment for your Jetstar Asia ticket booking on can be processed via bank credit card, bank transfer, PayPal, and over the counter methods. For a complete information, visit Airpaz Payment Guide page.


Jetstar Asia

Company Profile

Jetstar Asia operating with IATA code (3K) and ICAO code JSA, is a low cost carrier airline that flies domestic & international routes. The airline flies to destination cities all over the world with its main hub located in Singapore Changi Airport (SIN). The airline flies to Indonesia, Malaysia, Thailand, and Several cities that the airlines fly to are Kuala Lumpur, Singapore, Bangkok. Although the airline operates using the name Jetstar Asia, it is the trade name for Jetstar Asia Airways Pte Ltd. The company is lead by the CEO, Mr Barathan (Bara) Pasupathi. The address of the head office is Singapore. Jetstar Asia is a part of the Valuair.


Jetstar Asia operating with IATA (3K) and ICAO (JSA) is operated under Jetstar Asia Airways Pte Ltd. The airline was first established in 2004. Throughout its journey, Jetstar Asia continued to enhance its business by establishing a worthwhile and enjoyable experience for their passengers. This airline began its operation on 13-12-2004. The first ever flight route was Singapore (SIN) - Hong Kong (HKG) using Airbus A320. Jetstar Asia has been awarded OAG Punctuality League in 2018,Changi Airline Awards in 2017. Today, the airline has successfully reached 18 Fleet by 31 January 2019,25 Routes by 31 January 2019.

Flight Attendant

Jetstar Asia Flight Attendants Image
Jetstar Asia cabin crew wears a uniform that is dominated by orange, black. For male flight attendants, they wear t shirt and jacket black with an orange trim detail and black trousers. For female flight attendants, they wear the orange jacket with an orange trim detail and black tailored trousers or an A-line skirt. The uniform itself represents their strong commitment to deliver a remarkable experience for its passengers throughout the flight.


Jetstar Asia Airlines fleet image
Jetstar Asia operates using a number of aircrafts, all of which can be seen below:
Type Quantity
Boeing 787 Dreamliner 11
Airbus A320 103
Airbus A321 8
Bombardier Q300 5

Call Center

If you have any inquiry for the airline or are facing any difficulty on your flight such as lost baggage or cancelled flights, you can contact the airline. The Jetstar Asia customer service call center can be contacted on one of the following phone numbers :
Country Phone
Indonesia (+62) 803 852 9779
Philippines 1800 1611 0280
Singapore +61 3 9645 5999

Live Chat

Another way is to go to their live chat page here.

Facilities and Services

Jetstar Asia


Cabin Baggage

Passengers of Jetstar Asia are provided a cabin baggage allowance included in their ticket fare. The maximum weight of the baggage is 7 kg, while the max dimension of the baggage put in the overhead cabin is 56 cm x 36 cm x 23 cm (L x W x H).

Checked Baggage

Jetstar Asia does not provide free checked baggage allowance for the passengers.

Excess Baggage

Excess checked baggage allowance weight can be purchased on Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.


Jetstar Asia Airlines Economy Class seat image

Economy Class

The size of the standard seat for the Economy Class in Jetstar Asia is 18 inch.

Jetstar Asia Airlines Business Class seat image

Business Class

The size of the standard seat for the Business Class fare in Jetstar Asia is 20 inch.

Inflight Comfort

Jetstar Asia Airlines inflight entertainment image

Inflight Entertainment

Jetstar Asia provides services and in-flight entertainment for the passengers during flight on their aircraft, such as tv,headphone,music,game.

Inflight Free Snack

Free snack/beverage is not available during flights with Jetstar Asia.
Jetstar Asia Airlines inflight meals menu image
Meal Order
Passengers can order meal to enjoy during their flight according to the availability.For the airline's beverages and meals menu, click here.
Jetstar Asia Airlines wifi image

Inflight Wifi

Jetstar Asia provides inflight WiFi for the passengers.
Jetstar Asia privilege program image

Privilege Program

Privilege program is available for the loyal customers of Jetstar Asia, and further information on it can be read here.


Jetstar Asia

Web Check-in

Through the official website of Jetstar Asia, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Web check-in page can be done 7 days prior to scheduled departure time.

Airport Check-in

Airport check in can be done in the Jetstar Asia check-in counters 180 minutes prior to the flight departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the Jetstar Asia passengers, and may be accessed at the departure city airport according to the availability. For more information on this service, contact the airline customer service call center. The check in time is 3 hours prior to the scheduled flight departure time.

App Check-in

App check-in through the airline’s official mobile (Android/iOS) application is possible. To do this, the passengers should download the Jetstar Asia mobile application on their handphone. The check in time is 168 hours before the flight departure time.

Terms and Conditions

Jetstar Asia

For the complete Terms and Conditions of Jetstar Asia, click here.

Fare Rules

a. Cancellation and Refund

Tickets with the airline may not be cancelled.

b. Reschedule

Changes such as reschedule cannot be made for tickets of Jetstar Asia. For more information on Jetstar Asia flight tickets and fare rules, click here. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

Available Airlines

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