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Mandala logo


Check-in is available starting from 120 minutes

Last Updated: September 9, 2019 10:23 AM




Mandala (RI) is a low cost carrier airline flying to domestic & international routes. The cabin baggage allowance provided by this airline is 10 kg and maximum size of 54 cm x 38 cm x 23 cm. Passenger can check in at the airport 3 hours minutes before the scheduled flight departure time. Online check in is not available.

How to Book

1. Visit Airpaz website, or access the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the flight details in the flight search box. 3. Choose your preferred flight. 4. Fill in the contact and passenger details on the booking page. 5. Process your payment through the selected method. 6. Receive your Mandala flight e-itinerary in the My Booking page, or in your registered email.

How to Pay

The payment for your Mandala booking on Airpaz can be processed via bank bank transfer, PayPal, credit card, and over the counter methods. For a complete information, visit Airpaz Payment Guide page.



Company Profile

Mandala which operates with IATA code (RI) and ICAO code MDL, is a low cost carrier airline that flies domestic & international routes. The airline flies to destination cities all over the world with its main hub located in Soekarno Hatta International Airport (CGK). Although the airline operates using the name Mandala, it operates under PT Tigerair Mandala is the owner of the trade name Mandala. The leader of the company is Paul Rombeek. The address of the head office is Indonesia.


Mandala which operates with IATA code (RI) and ICAO code (MDL) runs under the management of PT Tigerair Mandala. The airline was first established in 1969. Throughout the years, Mandala aims to satisfy their passengers by enhancing its services

Flight Attendant

Mandala cabin crew wears a uniform in Yellow, Black. For male flight attendants, they wear Yellow shirt and Black trousrs. For female flight attendants, they wear Yellow shirt and Black trousrs. Apart from a beautifully made uniform, Mandala cabin crew have earned an outstanding reputation for its excellent flight services.


Mandala has a number of aircrafts, all of which can be seen below:
Type Quantity
Airbus A320-200 13

Call Center

If you have questions for the airline or are facing any difficulty during your flight such as delayed flights or lost baggage, you can directly contact the airline. The Mandala customer service call center can be contacted on one of the following phone numbers :
Country Phone
Indonesia +62 21 568 3083

Live Chat

There is no live chat service for passengers of Mandala.

Facilities and Services



Cabin Baggage

Passengers of Mandala are given a cabin baggage allowance included in their flight tickets fare. The the maximum size of the baggage put in the overhead cabin is 54 cm x 38 cm x 23 cm, and max weight of the luggage is 10 kg.

Checked Baggage

Excess Baggage

Extra checked baggage allowance weight can be bought on Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.



Web Check-in

Passengers of Mandala can’t check in online through the site.

Airport Check-in

Check-in counters for Mandala opens 3 hours minutes prior to the departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Mandala does not provide kiosk check in services for the passengers.

App Check-in

This service is not available for passengers flying with Mandala.

Terms and Conditions


Fare Rules

a. Cancellation and Refund

Flight tickets with the airline cannot be cancelled.

b. Reschedule

Changes such as reschedule may be made to the flight tickets by directly contacting the airline. Disclaimer: The airline may change its policy without any prior notification. To get an update when it happens and for their policy on insurance, flight delay, etc. check the airline’s fare rules page or directly contact the airline.

Airpaz Airline Partners

Accepted Payment Methods: